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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1079
  • Value
    938
  • Shipping
    645
  • Returns
    729
  • Quality
    947

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.8%
Positive
1,842
Neutral
13
Negative
28
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,578)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1272) customer service (922) freelancer support (831) freelancer team (315) customer support (600) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rinsada
Sri Lanka
1 review
0 helpful votes
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May 28th, 2018

My problem was solved within 5 mins by the support. I am really impressed and appreciate their service.

Date of experience: May 28, 2018

Thumbnail of user nisham8
India
1 review
0 helpful votes
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July 1st, 2018
Verified purchase

Antoinette answered all my queries with clarity and recommended few articles to educate myself on the platform too.

Date of experience: June 28, 2018

Thumbnail of user vinaym24
India
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

It was smooth and really quick. Great work by the freelancer team! Hope to see some benefits of getting verified soon.

Date of experience: November 9, 2021

Thumbnail of user huapengl
TW
1 review
0 helpful votes
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January 26th, 2018

Very nice supporter. He is the best member that I met so far.
High recommend. A++++++!.
Thank you again

Date of experience: January 26, 2018

Thumbnail of user victora124
Spain
1 review
0 helpful votes
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August 21st, 2019
Verified purchase

My problem was solved flawlessly. Really fast and kind. I am completely satisfied with the service. Thanks a lot.

Date of experience: August 21, 2019

Thumbnail of user sundayn3
Nigeria
1 review
0 helpful votes
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August 8th, 2020

Freelancer support service is simply the best. Each of my tickets was resolved in less than 24 hours. I love you guys

Date of experience: August 7, 2020

Thumbnail of user te8626
Singapore
1 review
0 helpful votes
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January 1st, 2018

Thanks to Troy C for assisting me with my inadvertent project deletion.

It was fast and professional.

Date of experience: December 29, 2017

Thumbnail of user marijanaa
Serbia
1 review
0 helpful votes
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December 20th, 2018
Verified purchase

I am new here on Freelancer.com. And have a problem to cancel membership plan. Jade D. Is been very helpful.
Thanks again

Date of experience: December 20, 2018

Thumbnail of user vivekj9
India
1 review
0 helpful votes
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December 19th, 2018
Verified purchase

Lou has provided me an excellent service by providing some valuable tips while dealing with employers

Date of experience: December 18, 2018

Thumbnail of user adeelb2
GB
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

When I had all supporting docs as a proof of my relocation the request was followed instantly.

Thank you

Date of experience: March 22, 2023

Thumbnail of user raymondc586
Thailand
1 review
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

Fast response, clear information, problem resolved before further action needed (my own dumb fault).

Date of experience: May 24, 2022

Thumbnail of user njigaborn
Nigeria
1 review
0 helpful votes
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December 16th, 2018
Verified purchase

"Lou C" helped me figure out most of my unanswered questions and rectified them speedily. I am very much pleased with his customer care service.

Date of experience: December 14, 2018

Thumbnail of user maheshikaw
Germany
1 review
0 helpful votes
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December 16th, 2018
Verified purchase

Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.

Date of experience: December 15, 2018

Thumbnail of user muhammada215
Pakistan
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

They really help me out and fixed my problem.
Response rate is a bit slow, but overall I am satisfied with the support team.

Thanks

Date of experience: December 5, 2019

Thumbnail of user ar622
Canada
2 reviews
0 helpful votes
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September 11th, 2021
Verified purchase

freelancer.com has great support and sincere team that understand your needs with project or communication solutions between all parties.

Date of experience: September 11, 2021

Thumbnail of user smithj38
New Jersey
4 reviews
16 helpful votes
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January 25th, 2017

Watch out for freelancer creating unauthorized payments and milestones with money from your account.

Date of experience: January 25, 2017

Thumbnail of user anthonyn60
Kenya
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

Stephanie M. Was more than helpful. Prompt, and addressed my issues in an unbiased manner. She is the best.

Date of experience: March 20, 2018

Thumbnail of user katerinab8
Germany
1 review
0 helpful votes
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March 1st, 2018
Verified purchase

Brenda was very fast, efficient and polite. She solved my issue in a minute. Even though I expected it would take days.

Date of experience: March 1, 2018

Thumbnail of user rohank58
India
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

It was a smooth interview for verification. Delighted to be on the freelancer platform and explore more opportunities here.

Date of experience: July 24, 2023

Thumbnail of user makhjanuli
Bangladesh
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Mason D. From freelancer support provided a true help, well mannered, explained everything clearly to me and I m satisfied with his service.

Date of experience: December 26, 2018

Thumbnail of user vanessam156
VE
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

I feel happy for the help. It was an excellent attention, they managed to solve my case. Thank you very much!

Date of experience: December 26, 2018

Thumbnail of user heywott
Colorado
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Magenta S took care of my concern quickly and efficiently. I appreciate the great service.

Thank you.

Date of experience: October 12, 2023

Thumbnail of user yehudisg1
New York
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

I had a great experience with Chelsea. She was kind, considerate, informative, and explained everything well.

Date of experience: April 21, 2022

Thumbnail of user yilmaa1
Texas
1 review
0 helpful votes
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August 6th, 2018
Verified purchase

Katie R helped me to solve my account issue after throwing security questions.
She is really very helpful and excellent customer service

Date of experience: August 4, 2018

Thumbnail of user elmehdie
Morocco
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

The support staff at freelancer has been excellent in my experience. Very responsive and cares for freelancers on their platform.

Date of experience: October 3, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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