Freelancer has a rating of 4.7 stars from 18,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
My problem was solved within 5 mins by the support. I am really impressed and appreciate their service.
Date of experience: May 28, 2018
Antoinette answered all my queries with clarity and recommended few articles to educate myself on the platform too.
Date of experience: June 28, 2018
It was smooth and really quick. Great work by the freelancer team! Hope to see some benefits of getting verified soon.
Date of experience: November 9, 2021
Very nice supporter. He is the best member that I met so far.
High recommend. A++++++!.
Thank you again
Date of experience: January 26, 2018
My problem was solved flawlessly. Really fast and kind. I am completely satisfied with the service. Thanks a lot.
Date of experience: August 21, 2019
Freelancer support service is simply the best. Each of my tickets was resolved in less than 24 hours. I love you guys
Date of experience: August 7, 2020
Thanks to Troy C for assisting me with my inadvertent project deletion.
It was fast and professional.
Date of experience: December 29, 2017
I am new here on Freelancer.com. And have a problem to cancel membership plan. Jade D. Is been very helpful.
Thanks again
Date of experience: December 20, 2018
Lou has provided me an excellent service by providing some valuable tips while dealing with employers
Date of experience: December 18, 2018
When I had all supporting docs as a proof of my relocation the request was followed instantly.
Thank you
Date of experience: March 22, 2023
Fast response, clear information, problem resolved before further action needed (my own dumb fault).
Date of experience: May 24, 2022
"Lou C" helped me figure out most of my unanswered questions and rectified them speedily. I am very much pleased with his customer care service.
Date of experience: December 14, 2018
Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.
Date of experience: December 15, 2018
They really help me out and fixed my problem.
Response rate is a bit slow, but overall I am satisfied with the support team.
Thanks
Date of experience: December 5, 2019
freelancer.com has great support and sincere team that understand your needs with project or communication solutions between all parties.
Date of experience: September 11, 2021
Watch out for freelancer creating unauthorized payments and milestones with money from your account.
Date of experience: January 25, 2017
Stephanie M. Was more than helpful. Prompt, and addressed my issues in an unbiased manner. She is the best.
Date of experience: March 20, 2018
Brenda was very fast, efficient and polite. She solved my issue in a minute. Even though I expected it would take days.
Date of experience: March 1, 2018
It was a smooth interview for verification. Delighted to be on the freelancer platform and explore more opportunities here.
Date of experience: July 24, 2023
Mason D. From freelancer support provided a true help, well mannered, explained everything clearly to me and I m satisfied with his service.
Date of experience: December 26, 2018
Magenta S took care of my concern quickly and efficiently. I appreciate the great service.
Thank you.
Date of experience: October 12, 2023
I had a great experience with Chelsea. She was kind, considerate, informative, and explained everything well.
Date of experience: April 21, 2022
Katie R helped me to solve my account issue after throwing security questions.
She is really very helpful and excellent customer service
Date of experience: August 4, 2018
The support staff at freelancer has been excellent in my experience. Very responsive and cares for freelancers on their platform.
Date of experience: October 3, 2023
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).