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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mariaa329
Greece
1 review
0 helpful votes
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January 27th, 2019
Verified purchase

I am very excited working with freelancer.com! Many job opportunities and Excellent support! Is my favorite!

Date of experience: January 25, 2019

Thumbnail of user anastasiap16
RU
1 review
0 helpful votes
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January 27th, 2019
Verified purchase

Betty is a wonderful specialist who politely and quickly helped me solve the problem. Thank you very much!

Date of experience: January 24, 2019

Thumbnail of user dhananjays2
India
1 review
0 helpful votes
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January 28th, 2019
Verified purchase

Awesome Experience with Michelle A. Was very patient and awesomely took care of my questions.

Thank You

Date of experience: January 28, 2019

Thumbnail of user shanmukhayyag
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Sandra was a great help! Keep it up... Thanks for the assistance. Hope to get authentic projects going further.

Date of experience: August 3, 2017

Thumbnail of user edwing23
Colombia
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Freelancer it's an excellent platform; my experience using this is very positive. They Provide timely and effective assistance

Date of experience: August 1, 2017

Thumbnail of user khimd
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I am getting projects from freelancer since 2009, it's one of the best Marketplace ever as per my experience.

Date of experience: August 3, 2017

Thumbnail of user chijiokeu
Nigeria
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Sandra was very helpful: she quickly understood my issue and provided a clear, timely solution that resolved the problem. Great help!

Date of experience: August 3, 2017

Thumbnail of user chrisr242
GB
1 review
0 helpful votes
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July 31st, 2017
Verified purchase

Florence helped me resolve an issue with linking my Facebook account. Very quick, clear and friendly!

Date of experience: July 31, 2017

Thumbnail of user lauraa92
Florida
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Great customer service, i was having an issue with the verification phone number and they helped me sort it out.

Date of experience: July 31, 2017

Thumbnail of user toslimab
New York
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Charlotte B is professional. He helped me to solve my problem. Good client support. Thank you so much for your cooperation.

Date of experience: August 1, 2017

Thumbnail of user mauros26
Italy
1 review
0 helpful votes
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July 23rd, 2018
Verified purchase

Just waiting 5 minutes before chatting. Than all informations received was ok and satisfied.

Thanks

Date of experience: July 21, 2018

Thumbnail of user sanoja
Sri Lanka
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

It was a good experience using live chat. Fast and friendly service. Solved my problem within matter of few minutes.
Thank you.

Date of experience: August 14, 2018

Thumbnail of user nura14
Malaysia
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

The agent, Charlotte, B assisted me with a really great service in terms of communication, manner and accurate information.

Date of experience: August 15, 2018

Thumbnail of user thatzk
India
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

I had a chat with Frieda. She gave appropriate response to my query. The answer provided by her was helpful.

Date of experience: August 15, 2018

Thumbnail of user abdulr146
GB
1 review
0 helpful votes
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January 16th, 2021

Good support system, understand problem, of members.
If any one get trouble freelancer help them to resolve

Products used:
Digital Services

Service
Value
Shipping
Returns
Quality

Date of experience: January 15, 2021

Thumbnail of user usmana24
Pakistan
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Great support by Jessica, loved that.
Asked couple of questions and got the answer needed.
Cleared a confusion as well.

Date of experience: October 29, 2019

Thumbnail of user cramev
Philippines
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

My trust in Freelancer got boosted up because of the great support I received recently. Thanks Stanley.

Service
Quality

Date of experience: February 10, 2019

Thumbnail of user awaisa3
Pakistan
1 review
1 helpful vote
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August 15th, 2017
Verified purchase

Great support from Barry!
I would highly recommend him.
A+++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: August 15, 2017

Thumbnail of user kayh447
Australia
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Support team is very helpful, they answer all your questions and direct you properly to their services.

Date of experience: October 13, 2023

Thumbnail of user evah130
Indonesia
1 review
0 helpful votes
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December 27th, 2020

Great jobs! Very good and fast response to help my problems. Hopefully it can be maintained. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2020

Thumbnail of user mahamudulh2
Bangladesh
1 review
0 helpful votes
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February 5th, 2019
Verified purchase

The freelancer support team is awesome. Specially Anastasia D. Did an amazing job for me. Thanks a lot!

Date of experience: February 4, 2019

Thumbnail of user mohamedm38
Egypt
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Good customer service with a quick respond time and reference links for full information.

Thank you

Date of experience: August 10, 2017

Thumbnail of user onyio
Poland
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

Customer support helped me resolve a milestone-release issue I had. They were swift with their response.

Date of experience: April 22, 2022

Thumbnail of user kristynap1
Switzerland
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

We had some specific request that has been overtaken straight and followed up until completion. Great service!

Date of experience: November 12, 2021

Thumbnail of user mohosinm
Mohosin m.
Bangladesh
1 review
0 helpful votes
  • Send Message
August 14th, 2017
Verified purchase

It's really awesome. They solved it within a couple of minutes. I am completely satisfied. Thank you so much.

Date of experience: August 12, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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