• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user leighm38
Australia
1 review
0 helpful votes
  • Send Message
August 9th, 2017
Verified purchase

Fast chat time response - my issue was quickly understood and resolved within minutes by way of a credit.

Date of experience: August 9, 2017

Thumbnail of user shanaullahs
Philippines
1 review
0 helpful votes
  • Send Message
August 9th, 2017
Verified purchase

Excellent support, better project received. Everything seems fine. Thanks Freelancer for this opportunity.

Date of experience: August 8, 2017

Thumbnail of user dhaifallaha
Saudi Arabia
1 review
0 helpful votes
  • Send Message
February 4th, 2019
Verified purchase

Great customer service by Mr. Jade

He is helpful and will never leave you without solving your issue

Date of experience: February 2, 2019

Thumbnail of user bryanv12
New York
1 review
0 helpful votes
  • Send Message
August 8th, 2017
Verified purchase

Josie G is one of the best supporters on freelancer.com
He did what I asked within 1 min!
Thank you so much!
Bryan

Date of experience: August 8, 2017

Thumbnail of user freddyg10
VE
1 review
1 helpful vote
  • Send Message
August 9th, 2017
Verified purchase

Super fast, efficient and very kind, i don't have any complaints about the service.

-Freddy Gonzalez

Date of experience: August 9, 2017

Thumbnail of user camilay88
Brazil
1 review
0 helpful votes
  • Send Message
February 6th, 2019
Verified purchase

The support team of Freelancer gave me an efficient and quick response. I had my problem solved in less than 2 days.

Date of experience: February 5, 2019

Thumbnail of user judyk157
Utah
1 review
0 helpful votes
  • Send Message
September 1st, 2019

Jessica B bent over backwards to help me solve my concerns. I'm delighted with the results! Awesome!

Date of experience: August 28, 2019

Thumbnail of user rahulp26
India
1 review
0 helpful votes
  • Send Message
August 8th, 2017
Verified purchase

Team helped me to solve my problem. It was a good experience working with them. I am obliged by their help and service.

Date of experience: August 7, 2017

Thumbnail of user janb877
Florida
1 review
0 helpful votes
  • Send Message
October 4th, 2023
Verified purchase

Had a great interaction when asking for refund of money in my Freelancer account - speedy and got it done right way - thank you

Date of experience: October 4, 2023

Thumbnail of user kwokt1
California
1 review
0 helpful votes
  • Send Message
August 7th, 2017
Verified purchase

Got some problem with invalid project charge issue. Everything was sorted out very fast. Money refunded instantly.

Date of experience: August 6, 2017

Thumbnail of user lavareb
Jamaica
2 reviews
0 helpful votes
  • Send Message
August 7th, 2017
Verified purchase

It's okay but it still needs a lot of work in several areas especially those that deal with payments on all sides.

Date of experience: August 4, 2017

Thumbnail of user awaisa2
Pakistan
1 review
0 helpful votes
  • Send Message
August 7th, 2017
Verified purchase

Great Support. He has answered all my questions and addressed me very politely. I highly recommend him.

Date of experience: August 6, 2017

Thumbnail of user khantp
India
1 review
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

Ask for introduction and past work experience so we can easily said about that without any break points

Date of experience: June 26, 2022

Thumbnail of user girgism1
Egypt
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

Very good experience, professional and helpful, would definitely like to be my next customer representative

Date of experience: September 24, 2023

Thumbnail of user danc282
GB
1 review
1 helpful vote
  • Send Message
August 18th, 2018
Verified purchase

Had an online chat with support regarding a project query. Excellent experience. Katie R really knew her stuff and was very helpful.

Date of experience: August 17, 2018

Thumbnail of user alim177
Texas
1 review
0 helpful votes
  • Send Message
June 11th, 2019
Verified purchase

Frieda was really helpful in providing useful information and resolving my issue, prompt response as well

Date of experience: June 10, 2019

Thumbnail of user suef184
Missouri
1 review
0 helpful votes
  • Send Message
October 26th, 2020

Josie was very helpful in helping me deal with my membership. I really appreciated all her help and efforts,

Date of experience: October 25, 2020

Thumbnail of user jorgea37
Mexico
1 review
0 helpful votes
  • Send Message
August 19th, 2017
Verified purchase

Good service and friendly, just took too long to respond
From there on but everything was fine, help me with my doubts

Date of experience: August 17, 2017

Thumbnail of user alext109
Ukraine
1 review
0 helpful votes
  • Send Message
August 17th, 2017
Verified purchase

Today a pleasant assistant Kimberly helped me to clarify some questions on the organization of freelancer.com.

Date of experience: August 17, 2017

Thumbnail of user catalinl
Romania
1 review
0 helpful votes
  • Send Message
August 15th, 2017
Verified purchase

Kimberly went to the great length today in helping us with setting up our new business account. We are very grateful for all her help!

Date of experience: August 15, 2017

Thumbnail of user matth275
Ohio
1 review
0 helpful votes
  • Send Message
February 14th, 2019
Verified purchase

Jessica B. Was very kind, helpful and quick to resolve my issue with maintenance fee refunding. I appreciated having this person help me.

Date of experience: February 12, 2019

Thumbnail of user laurief70
Wisconsin
1 review
0 helpful votes
  • Send Message
February 10th, 2019
Verified purchase

Although I experienced some technical difficulty, Anastasia was very persistent in helping me resolve it.

Date of experience: February 7, 2019

Thumbnail of user amirr54
Turkey
1 review
0 helpful votes
  • Send Message
February 10th, 2022
Verified purchase

Chelsea was a great person. She described the features of becoming verified in detail, Thank her for that.

Date of experience: February 10, 2022

Thumbnail of user omarh44
Afghanistan
1 review
0 helpful votes
  • Send Message
July 17th, 2018
Verified purchase

Stephanie M. Was very helpful and understanding my inconvenience had helped me give this site another shot.

Date of experience: July 16, 2018

Thumbnail of user joaquins18
Argentina
1 review
0 helpful votes
  • Send Message
November 5th, 2019

The Customer Service it's awesome! Oscar J help me a lot with some questions i had! I'm very satisfied!

Date of experience: October 31, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?