Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Jessica B. Was friendly and helped with my issue promptly, making it a great customer service experience for Freelancer. Thank you.
Date of experience: February 15, 2019
Problem solvent, efficient service and quick answers regarding my request. Thanks a lot for everything
Date of experience: November 8, 2018
He was incredibly supportive, explaining everything clearly from the beginning and brightening my day with his knowledge.
Date of experience: August 24, 2023
Betty assisted me today in authenticating my account. She understood the issue and quickly resolved it.
Date of experience: November 25, 2018
Working at Freelancer as a designer has given me many possibilities worldwide. Also the customer service is very good and personalized.
Date of experience: November 25, 2021
I have had troubles with closing my account. Support team replied to me immediately and they closed it within 2 days.
Date of experience: August 26, 2021
She answers all of my questions in details. Knowledgeable person. Really enjoyed chatting with her. Blessings for you.
Date of experience: November 21, 2018
Thank you Kimberly R., did an excellent job! Absolutely helpful, kind and quick guiding through my questions!
Date of experience: June 20, 2018
I had a pleasant time talking with Russell V. discussing the specifications of my application. Looking forward to speaking again sometime.
Date of experience: July 28, 2023
Very helpful and fast response, satisfied with support of Josie. G regarding the issue I was facing. Thanks.
Date of experience: April 18, 2018
It was nice to get assisted as always. Really clear instruction, advice and Chat. The great platform for freelancing.
Date of experience: January 27, 2022
Kimberly did an amazing job helping me get some payment errors resolved.
Thank you for the help in correcting this!
Date of experience: April 17, 2018
Freelancer's team helped me get verified quickly even though I'm traveling overseas. Their associates were attentive and understanding of my needs.
Date of experience: October 5, 2022
Jessica B has been really helpful in explaining and guiding me through the issue I'm having.
Thank you!
Date of experience: March 9, 2019
Excellent, clear and professional. Very helpful member of staff in Ashton D. He solved my problem almost immediately.
Date of experience: February 18, 2020
Erwin C helped me to understand some queries. He was extremely good in terms of professionalism and answering. Thank you Sir.
Date of experience: March 13, 2019
I had some doubts regarding a matter and it was cleared in simple yet perfect way.
Great help!
Thank you!
Date of experience: March 5, 2019
Absolute fraud. Suspend account with money without any reasonable reason. Burglars! Never use this site!
Date of experience: January 11, 2013
I got a very quick solution to my problem within 2 minutes, impressed with the level of understanding.
Date of experience: August 25, 2023
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).