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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user coreyh79
Canada
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

Jessica B. Was friendly and helped with my issue promptly, making it a great customer service experience for Freelancer. Thank you.

Date of experience: February 15, 2019

Thumbnail of user marcelloa2
Andorra
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

Problem solvent, efficient service and quick answers regarding my request. Thanks a lot for everything

Date of experience: November 8, 2018

Thumbnail of user radshachilal
Sri Lanka
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

He was incredibly supportive, explaining everything clearly from the beginning and brightening my day with his knowledge.

Date of experience: August 24, 2023

Thumbnail of user vihansp
India
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

Carmen helped me to resolve my issues. Although those were minute ones, yet they needed assistance :)

Date of experience: November 6, 2018

Thumbnail of user anuradhar1
India
1 review
0 helpful votes
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November 26th, 2018
Verified purchase

Betty assisted me today in authenticating my account. She understood the issue and quickly resolved it.

Date of experience: November 25, 2018

Thumbnail of user joseignaciog
Argentina
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

Working at Freelancer as a designer has given me many possibilities worldwide. Also the customer service is very good and personalized.

Date of experience: November 25, 2021

Thumbnail of user reneh63
VE
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

All good.!
Eric was very attentive and his assistance helped me solve my problem, it only took a few minutes :)

Date of experience: August 22, 2018

Thumbnail of user saral407
Serbia
1 review
0 helpful votes
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August 26th, 2021
Verified purchase

I have had troubles with closing my account. Support team replied to me immediately and they closed it within 2 days.

Date of experience: August 26, 2021

Thumbnail of user muktadirh
Bangladesh
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

She answers all of my questions in details. Knowledgeable person. Really enjoyed chatting with her. Blessings for you.

Date of experience: November 21, 2018

Thumbnail of user miklosi
Hungary
1 review
0 helpful votes
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June 20th, 2018
Verified purchase

Thank you Kimberly R., did an excellent job! Absolutely helpful, kind and quick guiding through my questions!

Date of experience: June 20, 2018

Thumbnail of user walkerp34
New York
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

I had a pleasant time talking with Russell V. discussing the specifications of my application. Looking forward to speaking again sometime.

Date of experience: July 28, 2023

Thumbnail of user mehrozi
Pakistan
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

Very helpful and fast response, satisfied with support of Josie. G regarding the issue I was facing. Thanks.

Date of experience: April 18, 2018

Thumbnail of user gopalj1
India
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

It was nice to get assisted as always. Really clear instruction, advice and Chat. The great platform for freelancing.

Date of experience: January 27, 2022

Thumbnail of user neever
Georgia
1 review
0 helpful votes
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April 17th, 2018
Verified purchase

Kimberly did an amazing job helping me get some payment errors resolved.
Thank you for the help in correcting this!

Date of experience: April 17, 2018

Thumbnail of user adriant30
Spain
1 review
0 helpful votes
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January 22nd, 2018

Great service. Can't get better response. So helpful at the moment. Thanks to Barry for his speed and understanding

Date of experience: January 22, 2018

Thumbnail of user glendac226
Romania
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Freelancer's team helped me get verified quickly even though I'm traveling overseas. Their associates were attentive and understanding of my needs.

Date of experience: October 5, 2022

Thumbnail of user humeram1
Pakistan
1 review
1 helpful vote
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March 13th, 2019
Verified purchase

Very helpful conversation. Jade D has given me good suggestion as a new freelancer and resolve my doubts

Date of experience: March 12, 2019

Thumbnail of user alinaa21
Romania
1 review
1 helpful vote
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March 10th, 2019
Verified purchase

Jessica B has been really helpful in explaining and guiding me through the issue I'm having.
Thank you!

Date of experience: March 9, 2019

Thumbnail of user breifnee
Ireland
1 review
0 helpful votes
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February 18th, 2020
Verified purchase

Excellent, clear and professional. Very helpful member of staff in Ashton D. He solved my problem almost immediately.

Date of experience: February 18, 2020

Thumbnail of user nafisi1
Bangladesh
1 review
1 helpful vote
  • Send Message
March 13th, 2019

Erwin C helped me to understand some queries. He was extremely good in terms of professionalism and answering. Thank you Sir.

Date of experience: March 13, 2019

Thumbnail of user lisettec4
Nicaragua
1 review
1 helpful vote
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March 12th, 2019
Verified purchase

Excellent assistance from Judith J. Was very helpful. Resolved satisfactorily each of my doubts and concerns

Date of experience: March 11, 2019

Thumbnail of user aylaz1
AE
1 review
1 helpful vote
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March 14th, 2019

I had some doubts regarding a matter and it was cleared in simple yet perfect way.
Great help!
Thank you!

Date of experience: March 5, 2019

Thumbnail of user marcelok4
Argentina
1 review
10 helpful votes
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January 11th, 2013

Absolute fraud. Suspend account with money without any reasonable reason. Burglars! Never use this site!

Date of experience: January 11, 2013

Thumbnail of user saintw
BA
1 review
0 helpful votes
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March 10th, 2019
Verified purchase

Oscar J. Has been most helpful, and helped me resolve my issues in a swift manner! I am extremely satisfied

Date of experience: March 7, 2019

Thumbnail of user pradipt2
India
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

I got a very quick solution to my problem within 2 minutes, impressed with the level of understanding.

Date of experience: August 25, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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