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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sidd27
India
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

Chelsea was very helpful and she even gave me preference over other interviewees because I had an urgent situation!

Date of experience: November 20, 2018

Thumbnail of user juanp128
Ecuador
1 review
0 helpful votes
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August 8th, 2018

Very good support. Most of the time they are able to solve my issues satisfactorily.
There is always some available.

Date of experience: August 7, 2018

Thumbnail of user hussaina22
Bangladesh
2 reviews
0 helpful votes
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March 13th, 2018

Erwin C. Is awesome. I was having some issues with my express withdrawals. He helped me quickly :). Thanks :)

Date of experience: March 12, 2018

Thumbnail of user pamelag1151
Texas
1 review
0 helpful votes
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February 2nd, 2022
Verified purchase

Am new to freelancing and has issues with a project but the customer service representative helped me so much very appreciative!

Date of experience: February 2, 2022

Thumbnail of user raicylp
AE
1 review
0 helpful votes
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August 12th, 2020

Excellent customer service of the support desk Mr. Barry. It is been helpful info for a newcomer like me.

Date of experience: August 12, 2020

Thumbnail of user dineshs38
India
1 review
0 helpful votes
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August 2nd, 2020
Verified purchase

Excellent support from freelancer side. After my complaint you have taken quick action which I really appreciate.

Date of experience: August 2, 2020

Thumbnail of user adeniyio1
Nigeria
1 review
0 helpful votes
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August 2nd, 2019

Really simple, fast and clear assistance. Help clarify issue with importance. Thanks Judith J. You are most helpful

Date of experience: August 1, 2019

Thumbnail of user saschap2
Serbia
1 review
0 helpful votes
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June 22nd, 2019
Verified purchase

My project was removed and Phoebe activated it again, so, she helped me to clear situation, of course, I am happy

Date of experience: June 21, 2019

Thumbnail of user sunx3
Nevada
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

It was very helpful.
Josie G help me a lot.
He understood instantly and solved issue quickly.
Great service really.

Date of experience: April 2, 2019

Thumbnail of user zhannak13
New York
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Ralph helped me with plan upgrade today. He was very helpful, courteous and professional. Thank you so much!

Date of experience: May 28, 2023

Thumbnail of user jamesm9133
Australia
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

The person i interviewed with was super friendly and helpful Would recommend speaking to them again.

Date of experience: August 29, 2023

Thumbnail of user sharadb
India
1 review
0 helpful votes
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April 1st, 2019
Verified purchase

One of the best agent I've ever met on freelancer. Very supportive and easy to communicate with. Resolved my problem in few minutes..

Date of experience: March 31, 2019

Thumbnail of user amarc2
BA
1 review
0 helpful votes
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September 21st, 2017
Verified purchase

Quick and good support.
Got my issue fixed. But why 100 words. Now i have to fill with such sentences..

Date of experience: September 21, 2017

Thumbnail of user saydurr
Bangladesh
1 review
0 helpful votes
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September 20th, 2017
Verified purchase

Great Experience. Just know what i want. Keep it up Have a nice day. Hope we will chat again if any problem faced.

Date of experience: September 20, 2017

Thumbnail of user arnabas
India
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

Charlotte has helped me clarify all my queries. She was patient and polite throughout the chat. Great job! Thanks.

Date of experience: August 21, 2018

Thumbnail of user gauravk95
India
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Interview process with Russell V was very smooth. She explained me all the benefits of Freelancer Verified.

Date of experience: August 29, 2023

Thumbnail of user yaram3
Philippines
1 review
0 helpful votes
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December 19th, 2019

Dear Oscar J. Of Freelancer.com

Thank you for being patient and answering my inquiries with details.

Date of experience: December 18, 2019

Thumbnail of user poojas58
Canada
1 review
0 helpful votes
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November 6th, 2018
Verified purchase

Great experience working with Freelancer, much better then Upwork. Highly recommend for your business needs.

Date of experience: November 2, 2018

Thumbnail of user stefanl84
Australia
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I was able to get reasonable answers about my two issues.
This guy has professional knowledge what he is doing.
Perfect jo

Date of experience: May 1, 2023

Thumbnail of user surajm7
GB
1 review
0 helpful votes
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November 12th, 2019

Excellent support from Oscar J., problem solved quickly and easily, with great communication as well. Thanks!

Date of experience: November 7, 2019

Thumbnail of user alia537
Turkey
1 review
0 helpful votes
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August 26th, 2020

I would like to thank Judith J for her professional attitude and work. She is one of the best customer support team members in Freelancer.

Date of experience: August 25, 2020

Thumbnail of user ahmadf12
Pakistan
1 review
0 helpful votes
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February 12th, 2018
Verified purchase

It was a great experience with freelancer.com, Highly professional and humble support agents. I like that very much!

Date of experience: February 11, 2018

Thumbnail of user ahmedn37
Egypt
1 review
0 helpful votes
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September 12th, 2019

Very helpful and make it easy for me to transfer money
But all of these after many times I emailed them

Date of experience: September 7, 2019

Thumbnail of user indrap2
Indonesia
1 review
0 helpful votes
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June 11th, 2019
Verified purchase

Anastasia has helped me a lot in verification, I already able to deposit my fund through the web now, really satisfied?

Date of experience: June 10, 2019

Thumbnail of user antond11
Ukraine
1 review
0 helpful votes
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October 11th, 2017
Verified purchase

All perfectly.
The issue is solved quickly and qualitatively.
I am happy with everything.
Many thanks for your help.

Date of experience: October 11, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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