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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user wernerb18
South Africa
1 review
0 helpful votes
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April 17th, 2019

Freelancer support is helpful and fast in assisting with a problem.
The issue was resolved very quickly.

Thanks

Date of experience: April 15, 2019

Thumbnail of user clintond72
Georgia
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Very pleasant conversation with lady rep who asked about my skills, experience and contribution to other members.

Date of experience: August 30, 2023

Thumbnail of user maryamu2
Pakistan
1 review
0 helpful votes
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October 2nd, 2017
Verified purchase

As freelancer team is very cooperative and resolved my issue with no wait. Thank you for your support...

Date of experience: October 2, 2017

Thumbnail of user pankajb2
India
1 review
0 helpful votes
  • Send Message
October 5th, 2017
Verified purchase

I did not have to wait long and all my queries were resolved in the best possible manner. Freelancer chat help rocks!

Date of experience: October 5, 2017

Thumbnail of user ahmedr76
Egypt
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

She is a great interviewer, i really enjoyed my interview with her, very professional and talented :)

Date of experience: March 8, 2022

Thumbnail of user hafsahc
India
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

Bailey help me resolve my issue I had with membership plan! She was very good in her response and supportive as well.

Service
Value
Shipping
Returns
Quality

Date of experience: November 20, 2018

Thumbnail of user nghiav1
Viet Nam
1 review
0 helpful votes
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November 19th, 2018
Verified purchase

I feel completely satisfied with his assisting. He did it good and quickly, not let me wait for too long

Service
Value
Shipping
Returns
Quality

Date of experience: November 17, 2018

Thumbnail of user ehijiea
Nigeria
1 review
1 helpful vote
  • Send Message
May 28th, 2018
Verified purchase

It was a great experienced with the customer support. They did wonderfully well for helping. Appreciate you guys. Thanks.

Date of experience: May 28, 2018

Thumbnail of user adia18
Indonesia
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

The live chat agent Antoinette. B give clear instruction, very helpful, good manner and friendly. Thank you

Date of experience: May 27, 2018

Thumbnail of user melvinf21
Singapore
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

Would like to thank Stephanie M. For her help. She provides more understanding on how freelancer's invoicing system works

Date of experience: October 4, 2018

Thumbnail of user taavim
Switzerland
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

Had issue where system showed 6 days ago projects. Support explained how notification can be modified to make it work again

Date of experience: October 4, 2018

Thumbnail of user tufand
Turkey
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

This was the best conversation I've ever had. Successful people always show themselves like Chelsea.

Date of experience: August 2, 2022

Thumbnail of user ahada1
India
1 review
0 helpful votes
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May 20th, 2018
Verified purchase

She was just great and addressed my issue without creating further problems freelancer.com needs more people like her

Date of experience: May 19, 2018

Thumbnail of user thun35
Viet Nam
1 review
0 helpful votes
  • Send Message
August 27th, 2021
Verified purchase

Very smooth. All my questions are answered right away. Friendly support team members. Really appreciate your service :D

Date of experience: August 27, 2021

Thumbnail of user saagark
Pakistan
1 review
0 helpful votes
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February 19th, 2018

Erwin helped me instantly. Keep up the good work and help other people with issues they face. Thanks.

Date of experience: February 19, 2018

Thumbnail of user nataliat16
Ukraine
1 review
0 helpful votes
  • Send Message
January 14th, 2018

Quick and polite response with guided steps on how to resolve my issue. Could not be more satisfied :)

Date of experience: January 14, 2018

Thumbnail of user poojap15
India
1 review
1 helpful vote
  • Send Message
February 16th, 2018
Verified purchase

Thank you so much for helping me.
He was answered very quickly.
If any problem occured i would like to concern with him.
Thanks

Date of experience: February 16, 2018

Thumbnail of user sergeym52
Ukraine
1 review
1 helpful vote
  • Send Message
December 4th, 2020

Jennifer M provided great support, he solved the issue within 1 min, really appreciate.
Thanks again.

Date of experience: December 3, 2020

Thumbnail of user ghazanfarc
GB
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Helpful girl. Guide easily and explain everything nicely. Positive, humble.
She guided me complete process which I was struggling.

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2019

Thumbnail of user jasonc1512
Malaysia
1 review
0 helpful votes
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June 12th, 2021
Verified purchase

This person was courteous, patient and helped me resolve my issue in a timely manner. Excellent customer service.

Date of experience: June 12, 2021

Thumbnail of user amrans1
Bangladesh
1 review
0 helpful votes
  • Send Message
October 17th, 2017
Verified purchase

Really helpful and comfortable. They always help me as friendly. That's why I love freelancer.com :)

Date of experience: October 17, 2017

Thumbnail of user martinb313
Japan
1 review
0 helpful votes
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April 28th, 2019
Verified purchase

Hubert was phenomenal at assisting me with understanding the policies of Freelancer.com. Would love to have him again.

Date of experience: April 25, 2019

Thumbnail of user samirkumars
India
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

This platform is so much good for fresher because it have a huge amount of jobs that offer to the students

Date of experience: March 3, 2023

Thumbnail of user usmann4
Pakistan
1 review
0 helpful votes
  • Send Message
December 29th, 2019

Awesome Experience,
He guided me well including Messaging and other issues i asked to him.

Thanks, Oscar J.

Usman

Date of experience: December 27, 2019

Thumbnail of user andriya2
Poland
1 review
0 helpful votes
  • Send Message
October 17th, 2017
Verified purchase

I'm extremely satisfied with Freelancer.com support work. Mason D. Resolved my issue, many thanks to him!

Date of experience: October 16, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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