Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Freelancer support is helpful and fast in assisting with a problem.
The issue was resolved very quickly.
Thanks
Date of experience: April 15, 2019
Very pleasant conversation with lady rep who asked about my skills, experience and contribution to other members.
Date of experience: August 30, 2023
I did not have to wait long and all my queries were resolved in the best possible manner. Freelancer chat help rocks!
Date of experience: October 5, 2017
She is a great interviewer, i really enjoyed my interview with her, very professional and talented :)
Date of experience: March 8, 2022
Bailey help me resolve my issue I had with membership plan! She was very good in her response and supportive as well.
Date of experience: November 20, 2018
I feel completely satisfied with his assisting. He did it good and quickly, not let me wait for too long
Date of experience: November 17, 2018
It was a great experienced with the customer support. They did wonderfully well for helping. Appreciate you guys. Thanks.
Date of experience: May 28, 2018
The live chat agent Antoinette. B give clear instruction, very helpful, good manner and friendly. Thank you
Date of experience: May 27, 2018
Would like to thank Stephanie M. For her help. She provides more understanding on how freelancer's invoicing system works
Date of experience: October 4, 2018
Had issue where system showed 6 days ago projects. Support explained how notification can be modified to make it work again
Date of experience: October 4, 2018
This was the best conversation I've ever had. Successful people always show themselves like Chelsea.
Date of experience: August 2, 2022
Very smooth. All my questions are answered right away. Friendly support team members. Really appreciate your service :D
Date of experience: August 27, 2021
Quick and polite response with guided steps on how to resolve my issue. Could not be more satisfied :)
Date of experience: January 14, 2018
Thank you so much for helping me.
He was answered very quickly.
If any problem occured i would like to concern with him.
Thanks
Date of experience: February 16, 2018
Jennifer M provided great support, he solved the issue within 1 min, really appreciate.
Thanks again.
Date of experience: December 3, 2020
Helpful girl. Guide easily and explain everything nicely. Positive, humble.
She guided me complete process which I was struggling.
Date of experience: June 11, 2019
This person was courteous, patient and helped me resolve my issue in a timely manner. Excellent customer service.
Date of experience: June 12, 2021
Really helpful and comfortable. They always help me as friendly. That's why I love freelancer.com :)
Date of experience: October 17, 2017
Hubert was phenomenal at assisting me with understanding the policies of Freelancer.com. Would love to have him again.
Date of experience: April 25, 2019
This platform is so much good for fresher because it have a huge amount of jobs that offer to the students
Date of experience: March 3, 2023
Awesome Experience,
He guided me well including Messaging and other issues i asked to him.
Thanks, Oscar J.
Usman
Date of experience: December 27, 2019
I'm extremely satisfied with Freelancer.com support work. Mason D. Resolved my issue, many thanks to him!
Date of experience: October 16, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).