Freelancer has a rating of 4.7 stars from 18,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Her service was really nice and helpful! She solved problem I am struggling with so fast, which makes me very satisfied. Thank you!
Date of experience: May 28, 2019
Freelance support team members are actively supportive.
I am very glad that issue resolved in a quick time.
Date of experience: September 30, 2021
An excellent experience with Freelancer support team and also a fast one too. They gave me advise on how to fix my problem.
Date of experience: December 1, 2021
It was really a very good experience with the Freelancer Representative. Helped me and understood my concern at once.
Date of experience: July 2, 2023
Freelancer support team is very fast. They provide me solution only in 2 hrs for my concern.
Thanks
Date of experience: August 31, 2021
Supporter was helpful, thanks. He helped me to do what I want. But this 100 character must is not good. Please improve your review page.
Date of experience: November 23, 2017
Was very clear and nice explaining fo my payment confusion
Thank you so much
Its great customer serves ever
Date of experience: November 15, 2017
Thank you for helping me with this issue. Now, I know the steps to protect myself from dishonest clients
Date of experience: February 26, 2020
Very well. She offered me alternatives to solve my problem with authenticate account in Freelancer.es.
Date of experience: September 13, 2019
Great customer service! Jade D. Was responsive to my concerns and dealt swiftly with it. Thank you once again!
Date of experience: August 8, 2019
Thank you Noelle for well understanding my queries and giving to the point explanation. Much appreciated!
Date of experience: August 7, 2019
Oscar J took his time to help me out and I really appreciate that a lot. They are always giving excellent support!
Date of experience: July 14, 2019
They are very helpful.
Nice to talk with chelsea.
She give me great suggestion for improve profile and get more project
Date of experience: April 25, 2022
I had great experience with the platform and have no complaints about getting help from support team!
Date of experience: March 15, 2022
I had an issue with the payment method and she helped me in less than min that what should all support agents do
Date of experience: June 18, 2021
I want to get the verified program on this platform, and Chelsea gave me a great support! Super nice communication. Thank you so much.
Date of experience: October 3, 2021
I was pleasantly surprised by the interview process. Interviewer Russell V. asked interesting questions and we had a good conversation. Thank you!
Date of experience: October 5, 2023
Had a really nice experience today chatting with Ashton D, very helpful he was able to reply all my questions
Date of experience: May 4, 2020
That is very fantastic experience. Freelancer support team was provided good solution. I am really appreciate for their helping.
Date of experience: December 16, 2020
Assist me well with my queries, all though not sure how it will be fixed. Please Freelancer fix this soon as possible. Thank you
Date of experience: June 3, 2019
Received evaluation process for Verified Freelancer by Russell V.
It was very professional.
Nice experience
Date of experience: September 5, 2023
Great from start to finish. My issue was resolved in a matter of seconds. Very helpful, friendly and kind agent.
Date of experience: August 31, 2021
Undoubtedly the customer service is very excellent, they have always given me good advice and information when I do not understand something.
Date of experience: March 7, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).