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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,515)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user arielp18
KR
1 review
0 helpful votes
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June 1st, 2019
Verified purchase

Her service was really nice and helpful! She solved problem I am struggling with so fast, which makes me very satisfied. Thank you!

Date of experience: May 28, 2019

Thumbnail of user hectorc36
Mexico
1 review
0 helpful votes
  • Send Message
November 22nd, 2017
Verified purchase

I had some problems with a billing from my account, and they helped me in the best way, very nice customer service.

Date of experience: November 21, 2017

Thumbnail of user mohamadhafiza
India
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

Freelance support team members are actively supportive.
I am very glad that issue resolved in a quick time.

Date of experience: September 30, 2021

Thumbnail of user joyceb704
Egypt
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

An excellent experience with Freelancer support team and also a fast one too. They gave me advise on how to fix my problem.

Date of experience: December 1, 2021

Thumbnail of user prateekk8
India
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

It was really a very good experience with the Freelancer Representative. Helped me and understood my concern at once.

Date of experience: July 2, 2023

Thumbnail of user randeepk1
India
1 review
0 helpful votes
  • Send Message
August 31st, 2021
Verified purchase

Freelancer support team is very fast. They provide me solution only in 2 hrs for my concern.

Thanks

Date of experience: August 31, 2021

Thumbnail of user fatihb2
Turkey
1 review
0 helpful votes
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November 24th, 2017
Verified purchase

Supporter was helpful, thanks. He helped me to do what I want. But this 100 character must is not good. Please improve your review page.

Date of experience: November 23, 2017

Thumbnail of user amala31
Canada
1 review
0 helpful votes
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November 16th, 2017
Verified purchase

Was very clear and nice explaining fo my payment confusion
Thank you so much
Its great customer serves ever

Date of experience: November 15, 2017

Thumbnail of user divergentr
Spain
1 review
0 helpful votes
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February 26th, 2020
Verified purchase

Thank you for helping me with this issue. Now, I know the steps to protect myself from dishonest clients

Date of experience: February 26, 2020

Thumbnail of user sergion11
Argentina
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

Very well. She offered me alternatives to solve my problem with authenticate account in Freelancer.es.

Date of experience: September 13, 2019

Thumbnail of user mariai69
Texas
1 review
0 helpful votes
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August 10th, 2019

Great customer service! Jade D. Was responsive to my concerns and dealt swiftly with it. Thank you once again!

Date of experience: August 8, 2019

Thumbnail of user rupakr
India
1 review
0 helpful votes
  • Send Message
August 8th, 2019

Thank you Noelle for well understanding my queries and giving to the point explanation. Much appreciated!

Date of experience: August 7, 2019

Thumbnail of user jagabank
Ukraine
3 reviews
16 helpful votes
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July 15th, 2019

Oscar J took his time to help me out and I really appreciate that a lot. They are always giving excellent support!

Date of experience: July 14, 2019

Thumbnail of user darshakk
India
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

They are very helpful.
Nice to talk with chelsea.
She give me great suggestion for improve profile and get more project

Date of experience: April 25, 2022

Thumbnail of user bhupinders23
Canada
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I had great experience with the platform and have no complaints about getting help from support team!

Date of experience: March 15, 2022

Thumbnail of user mohammedd43
Egypt
1 review
0 helpful votes
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June 18th, 2021
Verified purchase

I had an issue with the payment method and she helped me in less than min that what should all support agents do

Date of experience: June 18, 2021

Thumbnail of user hain52
Viet Nam
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

I want to get the verified program on this platform, and Chelsea gave me a great support! Super nice communication. Thank you so much.

Date of experience: October 3, 2021

Thumbnail of user ivanm431
Estonia
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

I was pleasantly surprised by the interview process. Interviewer Russell V. asked interesting questions and we had a good conversation. Thank you!

Date of experience: October 5, 2023

Thumbnail of user fabiom42
GB
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

Had a really nice experience today chatting with Ashton D, very helpful he was able to reply all my questions

Date of experience: May 4, 2020

Thumbnail of user ivand94
RU
1 review
0 helpful votes
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December 16th, 2020
Verified purchase

That is very fantastic experience. Freelancer support team was provided good solution. I am really appreciate for their helping.

Date of experience: December 16, 2020

Thumbnail of user juliep297
Philippines
1 review
0 helpful votes
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June 4th, 2019
Verified purchase

Assist me well with my queries, all though not sure how it will be fixed. Please Freelancer fix this soon as possible. Thank you

Date of experience: June 3, 2019

Thumbnail of user gabrieled26
California
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Received evaluation process for Verified Freelancer by Russell V.
It was very professional.
Nice experience

Date of experience: September 5, 2023

Thumbnail of user klauso3
South Africa
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

Great from start to finish. My issue was resolved in a matter of seconds. Very helpful, friendly and kind agent.

Date of experience: August 31, 2021

Thumbnail of user jamalb55
Indonesia
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

They make responses less than 24 hours, to the point, and clear. Thank you very much for your support

Date of experience: September 2, 2022

Thumbnail of user cesarr100
Colombia
1 review
0 helpful votes
  • Send Message
March 7th, 2021
Verified purchase

Undoubtedly the customer service is very excellent, they have always given me good advice and information when I do not understand something.

Date of experience: March 7, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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