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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,841
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user snehal2
India
1 review
0 helpful votes
  • Send Message
August 14th, 2021
Verified purchase

Freelancer have very good customer service executive. They solved the problem within 24 hours. Helpful.

Date of experience: August 14, 2021

Thumbnail of user waleedj7
Pakistan
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

Yes freelancer employees guide very well.
But unfortunately some scammers made me a loss of 30 dollars by taking security fee.

Date of experience: November 20, 2021

Thumbnail of user mde20
Bangladesh
1 review
0 helpful votes
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November 20th, 2020

Personally, I had a great and quick reply from customer care service, when needed. Thank you so much

Date of experience: November 20, 2020

Thumbnail of user genevav9
Philippines
1 review
0 helpful votes
  • Send Message
September 15th, 2022
Verified purchase

It was a very seamless transaction with Russel V. He helped me resolved my concern. Thank you so much!

Date of experience: September 15, 2022

Thumbnail of user franciscov141
VE
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

I was very kindly attended by Orion on how to configure and receive projects in the Spanish language

Date of experience: April 1, 2021

Thumbnail of user michellb58
VE
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Good response, coordination and solution, grateful for your great help, I hope you continue to provide more experiences like this

Date of experience: January 27, 2023

Thumbnail of user lapshovaannaa
Ukraine
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

I appreciate his helpful. Because there are best supporter, Freelancer will be success.
Thank you so much.

Date of experience: June 27, 2021

Thumbnail of user rakeshk167
India
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

I am very happy with the overall communication. They are responsive and resolved my query instantly.

Date of experience: December 17, 2022

Thumbnail of user cronosp
Armenia
2 reviews
5 helpful votes
  • Send Message
June 27th, 2021

There are 100 of Indian cheap freelancers you can hire just from 1-2 $ hour.
Good for small budget companies

Service
Value
Shipping
Returns
Quality

Date of experience: June 26, 2021

Thumbnail of user mdsahmimhasanb
Bangladesh
1 review
0 helpful votes
  • Send Message
September 13th, 2023
Verified purchase

I approached him for a freelancer batch. He explained everything to me beautifully. Have very good service. Highly recommend!

Date of experience: September 13, 2023

Thumbnail of user uplabdhip
India
1 review
0 helpful votes
  • Send Message
October 7th, 2020

They're good, honest, hardworking people. I've found employment opportunities here and I'm really thankful for that.

Date of experience: October 6, 2020

Thumbnail of user burhana6
Pakistan
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Perfect platform for freelancers to find jobs and boost their career, Top-notch customer support, deserve 5-star.

Date of experience: September 12, 2022

Thumbnail of user mariangelag4
Italy
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

Even if it was my fault they provided an excellent service, really nice and super kind.
Would recommend

Date of experience: March 17, 2023

Thumbnail of user codingl1
India
1 review
0 helpful votes
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December 29th, 2021
Verified purchase

As always, Freelancer.com's support team is on their toes and provides resolution on-time, keep up the good work!

Date of experience: December 29, 2021

Thumbnail of user nickp919
Australia
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Quick and easy - with fast resolution. Received really good support, which I find is not common amongst suppliers.

Date of experience: June 12, 2023

Thumbnail of user najibb4
AE
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

Overall the response was satisfactory. However, some improvement is required in terms of dealing quickly with requests

Date of experience: April 19, 2022

Thumbnail of user kumaragedonp
Sri Lanka
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

Very detailed information about "Verified Freelancer" was given. Its importance. Thank you! Thanks for the opportunity,

Date of experience: September 16, 2022

Thumbnail of user saravanans12
India
1 review
0 helpful votes
  • Send Message
June 13th, 2023
Verified purchase

Ralph M (freelancer support) helped me to get upto 50% offer on freelancer.com membership and it's great experience.

Date of experience: June 13, 2023

Thumbnail of user mdrabiuli
Bangladesh
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Outstanding experience! After a long time, I used it but was satisfied as before. Highly recommended.

Date of experience: September 17, 2023

Thumbnail of user rafaelf140
VE
1 review
0 helpful votes
  • Send Message
March 24th, 2022
Verified purchase

Good service, there are still things to learn about the new profile formats, but everything is fine with Nicole, thank you.

Date of experience: March 24, 2022

Thumbnail of user jayantk9
India
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Jonny is great and communication with him went very smoothly. He helped me upgrade my profile to the Preferred Freelancer Program.

Date of experience: June 15, 2023

Thumbnail of user govinds18
India
1 review
0 helpful votes
  • Send Message
March 27th, 2021
Verified purchase

It was really nice about getting proper information along with valuable guidelines throughout this conversation as per my queries asked.

Date of experience: March 27, 2021

Thumbnail of user nguyent94
Viet Nam
1 review
0 helpful votes
  • Send Message
December 27th, 2021
Verified purchase

Hello,
I am very satisfied, in terms of response and support from the freelance customer care side, it satisfies me what was needed.
Thanks you
Ry.

Date of experience: December 27, 2021

Thumbnail of user erdems6
Turkey
1 review
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

Maine M. Provided assistance to me in such a wonderful way. Professional, kind, focused on the solution and fast!

Date of experience: June 17, 2022

Thumbnail of user stevex306
Canada
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

Freelancer staff helped me to solve one dispute, they are quick and professional.
I really appreciate their services.

Date of experience: June 21, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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