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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user zaheda2
RU
1 review
0 helpful votes
  • Send Message
November 13th, 2021
Verified purchase

The response was quick, very helpful and the behavior was so kind and appreciable. I am very satisfied and grateful with the support. Thumbs Up.

Date of experience: November 13, 2021

Thumbnail of user jabam
Bangladesh
1 review
0 helpful votes
  • Send Message
March 12th, 2019
Verified purchase

I am very happy to with you.He is very helpful. I like freelancer.com. I want to work my life time. Freelancer respond is very good.

Date of experience: March 11, 2019

Thumbnail of user abdulr68
Pakistan
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

He guide me very well and help me to get my money back i am really happy with him. I hope i will get my money back within 48 hours.

Date of experience: November 21, 2018

Thumbnail of user somaa2
Bangladesh
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

Frieda was Excellent person! I was really happy to her service... I wish i could contact her any time in my any help...

Date of experience: November 20, 2018

Thumbnail of user ibrahj
Austria
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Professionals, know what to do. It was helpful. Thank you!

Date of experience: December 19, 2023

Thumbnail of user seandya
Indonesia
1 review
0 helpful votes
  • Send Message
October 12th, 2021
Verified purchase

It went well and I understand the process and the interviewer also really supportive and give the answer to my questions. Really good

Date of experience: October 12, 2021

Thumbnail of user angeljaredc
Mexico
1 review
0 helpful votes
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October 12th, 2021
Verified purchase

Although it was quite long and tiring, they did not give up, they did everything possible to solve my doubts and solve everything

Date of experience: October 12, 2021

Thumbnail of user arjung14
Bangladesh
1 review
0 helpful votes
  • Send Message
October 13th, 2020

Freelancer.com is so good for new comers. Their services and their supports are so good. They replies so fast. Thanks for your helps.

Date of experience: October 12, 2020

Thumbnail of user jeanphilippea5
France
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

Good interview with Russel V. All went well. Clear explanations

Date of experience: December 18, 2023

Thumbnail of user milapp3
India
1 review
0 helpful votes
  • Send Message
July 14th, 2018
Verified purchase

It was great talking with Brian, was very helpful and did what i needed.
Great Support and nice talking with you.
Thank you so much.

Date of experience: July 12, 2018

Thumbnail of user ujiroo
Nigeria
1 review
0 helpful votes
  • Send Message
July 5th, 2018
Verified purchase

Josie G. Was quick to respond and quite helpful. It was a great experience reaching out to Freelancer helpdesk. Thanks to Josie G.

Date of experience: July 3, 2018

Thumbnail of user nahuelignaciob
Argentina
1 review
0 helpful votes
  • Send Message
May 30th, 2021
Verified purchase

I have a trouble and Orion help me fast and solve all my problems, and answer all my questions! Long live to Orion!

Date of experience: May 30, 2021

Thumbnail of user shipras3
New Zealand
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

I had a chat with Lyndon regarding my account balance and he did a great job understanding my point and adjusting my balance.

Date of experience: November 23, 2018

Thumbnail of user ziadz7
Turkey
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Russell V. was a pleasure to interact with. Smart approach and to-the-point questions.

Date of experience: December 20, 2023

Thumbnail of user georgeg1832
Romania
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

He answered all my questions quickly, very politely

Date of experience: December 19, 2023

Thumbnail of user tuand11
Viet Nam
1 review
0 helpful votes
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October 8th, 2019

I have a problem with deposit. I want to refund money. Freelancer have a supporter Oscar J. Very good. I am very satisfied.

Date of experience: October 7, 2019

Thumbnail of user amnaa31
Iraq
1 review
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase

They were really helpful and gave me all the necessary info and more! And the respond was fast and within the same day!

Service
Returns
Quality

Date of experience: August 20, 2021

Thumbnail of user muhammade19
Pakistan
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

Helpful Conversation.
All problem is solved
Good luck for next time. Conversation is helpful for me and solve the problem in few minutes

Date of experience: August 7, 2022

Thumbnail of user pauls5191
California
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

I was able to quickly resolve my issue and Macy was quick to respond

Date of experience: October 22, 2023

Thumbnail of user leahm315
GB
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase

Very happy with the speed and detail of support I received. I feel very supported indeed and the situation was resolved with care.

Date of experience: October 5, 2021

Thumbnail of user ashishs188
India
1 review
0 helpful votes
  • Send Message
November 22nd, 2023
Verified purchase
• Updated review

Good communication and support my friend problems and also give a good solution

Date of experience: November 22, 2023

Good communication
November 17th, 2023
Verified purchase
• Previous review

Great work by freelancer team and provide good solutions

Date of experience: November 17, 2023

Thumbnail of user victore208
Nigeria
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

It was a relaxed and wonderful interview, the interviewer was polite and nice.

Date of experience: November 24, 2023

Thumbnail of user yuliiap2
Italy
1 review
0 helpful votes
  • Send Message
June 26th, 2020

I had a fast and supportive manager, who helped me in seconds!
The manager handled the problem in a nice and calm manner.

Date of experience: June 26, 2020

Thumbnail of user nazmaa7
Bangladesh
1 review
0 helpful votes
  • Send Message
October 7th, 2023
Verified purchase

Alloys best support. This is the best platform for freelancers

Date of experience: October 7, 2023

Thumbnail of user reinaldom35
Ecuador
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

Chelsea was very assertive with the communication, she was in touch in every moment to do the verification very fast. The experience was great to me

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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