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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,845
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user muhammads372
Pakistan
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

This is my first time getting help from freelancer.com support help, and this is very good to recover my issue!

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2022

Thumbnail of user ahmedh48
Egypt
1 review
0 helpful votes
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July 30th, 2017
Verified purchase

Always i get problems but when spoke to support i get more help for my problems,, i need to thank all freelancer support team, thank you

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2017

Thumbnail of user sanwalz
Pakistan
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

Madeline was very cooperative and understand my issues very well

Date of experience: April 8, 2023

Thumbnail of user moumitas1
Bangladesh
1 review
0 helpful votes
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July 27th, 2019
Verified purchase

Sean R. Always provide very good service. I am very very very much happy in your service. Also, Love Freelancer.com

Date of experience: July 27, 2019

Thumbnail of user mahendran3
India
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

I am happy with support team, they solved my problem.
Thank you very much.
I am happy with support team, they solved my problem.
Thank you very much

Date of experience: August 8, 2017

Thumbnail of user alexg157
Ukraine
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

We are enjoyed being a preferred freelancer. Freelancer staff works with us and helps us to being awarded to projects.

Date of experience: August 4, 2017

Thumbnail of user codyk4
Canada
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Everything was done professionally and quickly. All my questions were answered promptly and a resolution to my questions was found.

Date of experience: August 4, 2017

Thumbnail of user malays3
Bangladesh
1 review
0 helpful votes
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August 23rd, 2017
Verified purchase

This service is very helpful. And Faye is very friendly. I'm so happy for this support. Thank you so much.

Date of experience: August 23, 2017

Thumbnail of user amank17
India
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

She was very helpful and guided me patiently with my queries and solved my payment issue with my incomplete project.

Date of experience: August 17, 2017

Thumbnail of user mkfinancej
Alabama
1 review
0 helpful votes
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August 13th, 2017
Verified purchase

Sandra was very understanding and delivered results greater than I expected. She was quick and knowledgeable and was a pleasure.

Date of experience: August 10, 2017

Thumbnail of user alhassanm1
Egypt
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

The interviewer was polite and he chose his questions wisely. The questions were good and in the context of the required work

Date of experience: October 17, 2022

Thumbnail of user jurisa
Latvia
1 review
0 helpful votes
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September 11th, 2017
Verified purchase

Good communication. Great to know that you are not left in the midle of a timber in the middle of a night

Date of experience: September 8, 2017

Thumbnail of user jasmink7
KR
1 review
0 helpful votes
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September 4th, 2017
Verified purchase

The service was very good and helpful and fast. I had a lot of issues about my account activation and I got the perfect help and got my account back.

Date of experience: September 4, 2017

Thumbnail of user cosmins1
Romania
1 review
0 helpful votes
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August 27th, 2017
Verified purchase

Very fast and good support! We had a very short conversation but very productive, he answer all my questions and solved my problem very very fast.

Date of experience: August 26, 2017

Thumbnail of user mariatulqadtiahs
Malaysia
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Great! She helped me to further understand and reassured me.

Date of experience: June 26, 2023

Thumbnail of user saumyaa6
India
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

The experience was smooth. Chelsea was very professional and co-operative during the entire process

Date of experience: April 19, 2023

Thumbnail of user kayleyw1
California
1 review
0 helpful votes
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October 1st, 2018
Verified purchase

The representative provided me with all the information I needed. He walked me through the necessary steps to do what I needed.

Date of experience: September 30, 2018

Thumbnail of user thebgbosst
Bulgaria
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

Thank you to Stanley for answering to all my questions. 100% satisfied! Stanley answered all my questions and reassured me that everything was fine

Date of experience: May 4, 2019

Thumbnail of user unpaida
Colorado
1 review
2 helpful votes
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February 7th, 2019

I big on several projects. I was awarded several projects. To date only one amounted to anything and I have yet to be paid for the work done.

Date of experience: February 4, 2019

Thumbnail of user abdulh73
Pakistan
1 review
0 helpful votes
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January 26th, 2020
Verified purchase

It was a good experience with the staff member. The member helped me to proceed with the dispute whole heartedly.

Date of experience: January 26, 2020

Thumbnail of user lias21
Indonesia
1 review
0 helpful votes
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November 6th, 2019
Verified purchase

Michelle A. Help my problem with my employer She's very helpful and give a quick response. Thank You Michelle A.

Date of experience: November 5, 2019

Thumbnail of user thangt3
Viet Nam
1 review
0 helpful votes
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February 5th, 2020

They explain and help me understand what I should and shouldn't do on Freelancer. They help me has a job and income

Date of experience: February 4, 2020

Thumbnail of user baraa
PS
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

I really love the support you gave us here gays, very quick and useful

I really love the support you gave us here gays, very quick and useful

Date of experience: November 9, 2019

Thumbnail of user lusineb
Armenia
1 review
0 helpful votes
  • Send Message
November 27th, 2017

Brenda helps me very soon. She gives me great support))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

Date of experience: November 27, 2017

Thumbnail of user fatimam5
Algeria
1 review
0 helpful votes
  • Send Message
November 23rd, 2017
Verified purchase

New in hiring freelancer, i got one issue, and I found the quick support from the support chat of freelancer.

Date of experience: November 22, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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