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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rominal1
Mexico
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

I'm a new user and I'm really satisfied with the attention and kindness with my question.
Thanks a lot, Betty.

Date of experience: November 6, 2018

Thumbnail of user dulanjanao
Sri Lanka
1 review
0 helpful votes
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March 12th, 2018
Verified purchase

My issue was very complicated issue, But the agent listened to the all the facts and gave the best solution.

Date of experience: March 12, 2018

Thumbnail of user emaarg
AE
1 review
0 helpful votes
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March 4th, 2018
Verified purchase

I was good to char with brenda, she clear all confusions, she make me understand where i have confusions, i appreciate brenda

Date of experience: March 2, 2018

Thumbnail of user salmang
Pakistan
1 review
0 helpful votes
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April 6th, 2018
Verified purchase

Excellent customer support, never thought of such superior customer support from freelancer.com.
I'm amazed

Date of experience: April 5, 2018

Thumbnail of user adnanb3
Pakistan
1 review
0 helpful votes
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November 14th, 2018
Verified purchase

The discussion was helpful for me, and it was good talking to Jade as he explained me the problem and helped me

Date of experience: November 12, 2018

Thumbnail of user poonamd5
India
1 review
0 helpful votes
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September 26th, 2018
Verified purchase

I have resolve all my issue with this chat, and he listen my all problem and resolve, nice to talk with him, and all work perfect now

Date of experience: September 26, 2018

Thumbnail of user mustafaz7
Pakistan
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Best support member u have its solve my problem i give him 5 star

Date of experience: December 16, 2023

Thumbnail of user osamar1
PS
1 review
0 helpful votes
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April 29th, 2018
Verified purchase

Thanks to Katie to help me :) and the clean answers that give to me, thank you again and the website freelancer :)

Date of experience: April 27, 2018

Thumbnail of user nabila64
Morocco
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Great support it's a pleasure to meet you thank you

Date of experience: January 19, 2023

Thumbnail of user muhammada121
Pakistan
1 review
0 helpful votes
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April 12th, 2018
Verified purchase

Help was sufficient for me. Josie G. Has been good with the Chat session. Josie G. Has good communication skills

Date of experience: April 12, 2018

Thumbnail of user hota
RU
1 review
0 helpful votes
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December 16th, 2020

Janika C. Is very kind and good supporter.
I like this supporter. And freelancer.com is very nice website.
Thank you.

Date of experience: December 15, 2020

Thumbnail of user katrinaj141
Canada
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

I had a concern and it was addressed and resolved.

Date of experience: March 4, 2023

Thumbnail of user nainot
Pakistan
1 review
0 helpful votes
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May 15th, 2018
Verified purchase

Very well support experience i am satisfy 110% and i can say very well support service to other lancer departments

Date of experience: May 14, 2018

Thumbnail of user roleshs
Australia
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

I contacted support and he replied and provide me with a great support. Thanks.

Date of experience: July 30, 2023

Thumbnail of user ehsang10
Pakistan
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Is nice to speak with Chelsea V. she Guided very well and assist me in good way. Thank you

Date of experience: December 14, 2023

Thumbnail of user abc4
Algeria
1 review
1 helpful vote
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June 3rd, 2018
Verified purchase

I was very satisfied by the support of Charlotte it was an excellent and very helpful and the answers were helpful too.

Date of experience: June 2, 2018

Thumbnail of user masudr20
Bangladesh
1 review
0 helpful votes
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December 17th, 2020

I am really happy with their support system. Freelancer support team was provided good solution. I am really appreciate for their helping.

Date of experience: December 17, 2020

Thumbnail of user malikg6
New York
1 review
0 helpful votes
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March 24th, 2019
Verified purchase

I love that she took the time to explain to my process and I respect the help that I receive as well.

Date of experience: March 22, 2019

Thumbnail of user mariyag11
Pakistan
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Promptly addressed my issue and helped in releasing my funds

Date of experience: January 26, 2023

Thumbnail of user tinak604
AE
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Straight to the point. Positive solution. Effective

Date of experience: December 16, 2023

Thumbnail of user aans1
Indonesia
1 review
0 helpful votes
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December 17th, 2023
Verified purchase

Good and responsive customer support report, answered the problems I experienced

Date of experience: December 17, 2023

Thumbnail of user wannapap1
Thailand
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

He is very good support and understand my purpose.
Quick and good quality, I'm very happy for his support. Thanks!

Date of experience: June 8, 2018

Thumbnail of user alk223
Utah
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Hope really helped me update the requirements of the contest

Date of experience: June 2, 2023

Thumbnail of user haidera41
Pakistan
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Such a nice person and guided me nicely and clearly.

Date of experience: April 30, 2023

Thumbnail of user muhammadmubashirl
Pakistan
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

It was a friendly and wonderful experience. The support team is friendly and patient.

Date of experience: March 27, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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