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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sulmusaa
Nigeria
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

As the title states. My experience was swift and very helpful

Date of experience: December 7, 2023

Thumbnail of user mohinderk8
India
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

They understand my situation and helped me out of the problem

Date of experience: December 6, 2023

Thumbnail of user srirajans
India
1 review
0 helpful votes
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August 5th, 2017
Verified purchase

I got wonderful support in the chat. It saves my waiting time. I thank the support representative for his wonderful support.

Date of experience: August 4, 2017

Thumbnail of user venkateswararaop
venkateswara rao R.
India
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Its great opportunity to work on this plat form. Thanks for your patience, thanks a lot. Thanks for Your support.

Date of experience: December 28, 2021

Thumbnail of user mustafaa23
PS
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Excellent Support. Fast response and friendly, help you and make you happy, satisfy you when you ask them help>>>

Date of experience: August 3, 2017

Thumbnail of user prosantob
Bangladesh
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Awesome.It was nice for get the project. For meet with client about the project details it was really helpful.

Date of experience: August 3, 2017

Thumbnail of user sf90
Germany
1 review
0 helpful votes
  • Send Message
August 5th, 2017
Verified purchase

A great platform for my translation services.
Great interface, fast withdrawals, great experience!
Great customer service.

Service
Value
Shipping
Returns
Quality

Date of experience: August 4, 2017

Thumbnail of user shriramr
California
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

The representative was quick to understand the issue and resolved it immediately. I was issued the refund and really appreciate the quick turnaround

Date of experience: August 13, 2017

Thumbnail of user abdulmalika13
Saudi Arabia
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Wonderful quick service and i really appreciate there quick response and solving the problem i faced

Date of experience: November 10, 2022

Thumbnail of user dinushae1
Sri Lanka
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Excellent Service and kindly agent. The agent will take care of my problem and will send the email regarding the issues.

Date of experience: September 1, 2022

Thumbnail of user ryanl82
Mauritius
1 review
2 helpful votes
  • Send Message
September 4th, 2017
Verified purchase

The freelancer recommended reply very slow, i already mentioned that i need a fast reply freelancer. When asking question also reply very slow

Date of experience: September 2, 2017

Thumbnail of user mahmooda19
Egypt
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

The response from Stanley was very amazing thanks a lot Stanley!

It was great that fast response!

Thanks freelancer!

Date of experience: May 7, 2019

Thumbnail of user manzoorh1
Pakistan
1 review
0 helpful votes
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August 29th, 2017
Verified purchase

Very great experience with them. They are professional and sensible and can guess what is wrong and what is right.

Date of experience: August 29, 2017

Thumbnail of user muhammadabdullaha1
Pakistan
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

A+ support. I like freelancer.com support help, when I contact to support helped me instant

Date of experience: November 1, 2023

Thumbnail of user vincentm116
South Africa
1 review
0 helpful votes
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September 17th, 2018
Verified purchase

Would just like to say thank you to Katie you helped me with my first experience with the site thank you

Date of experience: September 16, 2018

Thumbnail of user syedaa5
Pakistan
1 review
0 helpful votes
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July 5th, 2020

I really appreciate the support they provide me. Highly appreciated.
They understand my problem and provide me full support.

Date of experience: July 5, 2020

Thumbnail of user dj198
Portugal
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

This true that this happened at this date and time. And you can confirm this in the communication that took place

Date of experience: November 8, 2019

Thumbnail of user bhrugeshp1
India
1 review
0 helpful votes
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November 10th, 2019

Chat employer reply me as soon as possible and talking with me good as well. His behavior also good.

Date of experience: November 7, 2019

Thumbnail of user abhic3
India
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Awesome and polite to speak and solving the issue as soon as possible

Date of experience: September 11, 2023

Thumbnail of user rubensm1
Brazil
1 review
0 helpful votes
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November 9th, 2017
Verified purchase

I was answered quickly and the problem was solved correctly, I will always recommend and will always be part of this project

Date of experience: November 8, 2017

Thumbnail of user antoniop105
Italy
1 review
0 helpful votes
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February 4th, 2020
Verified purchase

I am very satisfied with the Freelancer intervention who quickly resolved the case with the consultant

Date of experience: February 4, 2020

Thumbnail of user alin194
Bangladesh
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

I get a very helpful service from freelancer support agent.

Date of experience: December 5, 2023

Thumbnail of user rupamc
India
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

Perfectly & calmly described the issue & solution. She handled the confusion that resulted from the project posting/payment issue.

Date of experience: May 21, 2019

Thumbnail of user davoodk
Turkey
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

Very good talking and understanding the situation, very good tips about using the platform, very patient and gentle, thank you so much

Date of experience: May 20, 2019

Thumbnail of user leenhalat
PS
1 review
0 helpful votes
  • Send Message
October 29th, 2018
Verified purchase

She familiar with all queries, she replies to any questions and quickly.
Not bored with many questions

Many thanks to all support team

Date of experience: October 29, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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