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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user vedrano
Croatia
1 review
0 helpful votes
  • Send Message
March 9th, 2023
Verified purchase

It was pleasure to talk to Barry and explain to him what he wanted to hear.

Date of experience: March 9, 2023

Thumbnail of user kuzmenkova
RU
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

While I was watching, while I was talking, while helping me,
She is the best agent.
The conversation with her was very good.
Thanks. Anastasia

Date of experience: May 18, 2019

Thumbnail of user rahuls193
India
1 review
0 helpful votes
  • Send Message
September 15th, 2019
Verified purchase

Polite and helpful. Thanks sir for helping me and I totally happy for your good Response. Again Thanks Sir.

Date of experience: September 14, 2019

Thumbnail of user khushalic
India
1 review
0 helpful votes
  • Send Message
June 5th, 2019
Verified purchase

Frieda is very helpful to me. She listened to my problem and solve it. Thank you so much to solve my problem.

Date of experience: June 4, 2019

Thumbnail of user criseldar4
Pakistan
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

She guided me professionally throughout the process.

Date of experience: December 5, 2023

Thumbnail of user lamiaai
Egypt
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

Thank you for helping me and I appreciate your effort in providing us with this great service

Date of experience: December 8, 2023

Thumbnail of user kerryk52
Australia
1 review
0 helpful votes
  • Send Message
September 23rd, 2019
Verified purchase

Very helpful assistance and Javier gave me easy to follow instructions. Excellent and very prompt assistance.

Service

Date of experience: September 22, 2019

Thumbnail of user rent15
Brazil
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

I had a great experience, the problem was successfully solved

Date of experience: December 5, 2023

Thumbnail of user newtons26
Sri Lanka
1 review
0 helpful votes
  • Send Message
January 10th, 2023
Verified purchase

Well handled the support question i had, and helped me out of the issue i had

Date of experience: January 10, 2023

Thumbnail of user jinata
Bangladesh
1 review
1 helpful vote
  • Send Message
February 15th, 2018
Verified purchase

It was a a very pleasant experience. Brian is very good. He solves my problem very quickly. Thanks Brian

Date of experience: February 15, 2018

Thumbnail of user mdj35
Bangladesh
1 review
0 helpful votes
  • Send Message
December 8th, 2020

I am happy for you and thank you for kind advice. I have benefited a lot from you. You got the help i hoped for.

Date of experience: December 7, 2020

Thumbnail of user mohamedalia
RU
1 review
0 helpful votes
  • Send Message
June 26th, 2021
Verified purchase

Best experience with customer service
Communication with them was quick and easy and was very efficient

Date of experience: June 26, 2021

Thumbnail of user e.mt
Canada
1 review
0 helpful votes
  • Send Message
December 7th, 2023
Verified purchase

It was fine so far, WAITING for response, I can only say csr took the information and did their best to assist.

Date of experience: December 7, 2023

Thumbnail of user melil4
Indonesia
1 review
0 helpful votes
  • Send Message
March 23rd, 2022
Verified purchase

Support team of freelancer has been really helpful, Barry from support team has been really fast in respond and resolve it too!

Date of experience: March 23, 2022

Thumbnail of user micd
Nigeria
1 review
0 helpful votes
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March 9th, 2018
Verified purchase

He listens and he provides correct answers to inquiries, he is very patient and he gives the right link.

Date of experience: March 9, 2018

Thumbnail of user halitc
Turkey
1 review
0 helpful votes
  • Send Message
April 4th, 2018
Verified purchase

Josie was friendly and clear about support. Created ticket for further support thanks Josie for helping

Date of experience: April 4, 2018

Thumbnail of user daeshaunh
New York
1 review
0 helpful votes
  • Send Message
April 27th, 2018
Verified purchase

Thanks for your help.
I am very good for me all processing and will get help again in the future.
Very good help.
Thanks again

Date of experience: April 27, 2018

Thumbnail of user hebao
Egypt
1 review
0 helpful votes
  • Send Message
April 24th, 2018
Verified purchase

He is a helpful and serious and useful
Help me understand my problem
He give me a solution to this problem

Date of experience: April 24, 2018

Thumbnail of user makii
Japan
1 review
0 helpful votes
  • Send Message
April 18th, 2018
Verified purchase

I had problem with seeing English test. And, it was cache and cookie problem... I hope I solved the browser problem.

Date of experience: April 18, 2018

Thumbnail of user muhammadi30
Pakistan
1 review
0 helpful votes
  • Send Message
April 13th, 2018
Verified purchase

She guides me exactly what i need. I liked her guidance. She is very humble. I think she is best one.

Date of experience: April 12, 2018

Thumbnail of user patriciad139
Philippines
1 review
0 helpful votes
  • Send Message
April 11th, 2018
Verified purchase

Stephanie M. Did a great job, such a big help. She answers all my questions. She was very confident in answering all my questions.

Date of experience: April 10, 2018

Thumbnail of user alvarom35
VE
1 review
0 helpful votes
  • Send Message
June 4th, 2020
Verified purchase

Very good treatment, pleasant and specific and clear taking advantage of the time of the consultation

Date of experience: June 4, 2020

Thumbnail of user elenap43
Germany
1 review
0 helpful votes
  • Send Message
May 14th, 2018
Verified purchase

It was very helpful. Brenda was very pleasant in communication. Thanks. 100 characters are very much.

Date of experience: May 14, 2018

Thumbnail of user amarn4
Egypt
1 review
0 helpful votes
  • Send Message
January 7th, 2019
Verified purchase

Hello Freelancer.com
I Happy from the employee, he help me true a way
Thank you too much, thank you too much, thank you too much

Date of experience: January 6, 2019

Thumbnail of user anaz41
Brazil
1 review
0 helpful votes
  • Send Message
March 21st, 2020

The response and solution for my issue was quick and the staff was very polite and helpful. Im very happy with the service

Date of experience: March 21, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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