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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user arturon16
Texas
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

It was easy and seamless. Great support all around!

Date of experience: December 2, 2023

Thumbnail of user avsk
India
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Great professional. I am satisfied, Thank you, great job!

Date of experience: May 24, 2023

Thumbnail of user alya5
Egypt
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

The best chat with the best agent I really appreciate that. This chat was really helpful. Many thanks,

Date of experience: October 4, 2018

Thumbnail of user cherrys10
India
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

They are help me with all my questions. Including all information. Help me with credit reward and others things.

Date of experience: August 6, 2017

Thumbnail of user ab4659
Germany
1 review
0 helpful votes
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August 2nd, 2017
Verified purchase

Great Support, has some time investigated to my problems and has solved all of my problems. Great Work.

Date of experience: August 2, 2017

Thumbnail of user mauliks4
India
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

It was great experience. Katie resolved my issues. It was a great help. Long live katie and freelancer

Date of experience: August 1, 2017

Thumbnail of user adamc790
Australia
2 reviews
0 helpful votes
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July 21st, 2021
Verified purchase

Loop, after loop, after new person, after people not reading messages or trying to understand the problem.

Date of experience: June 21, 2021

Thumbnail of user atakhanm
Thailand
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

Joey was very professional and helpful, punctual and straightforward

Date of experience: June 25, 2023

Thumbnail of user ansara3
India
1 review
0 helpful votes
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August 9th, 2019
Verified purchase

Nice to talk to you and you answered my every question and you helped me so thank you
Chat is the best.
Your experience is best.

Date of experience: August 9, 2019

Thumbnail of user khairuli
Bangladesh
1 review
0 helpful votes
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August 31st, 2017
Verified purchase

I love your help support center. I talk to you I need a help, you help me your best. I'm very proud of you.

Date of experience: August 31, 2017

Thumbnail of user guylainw
Ohio
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Great Platform for freelancers, with a great support team.

Date of experience: June 26, 2023

Thumbnail of user adityam33
Germany
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

It was a seamless experience and fast. Meeting was well organised and professional

Date of experience: May 15, 2023

Thumbnail of user viacheslavk1
Ukraine
1 review
0 helpful votes
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September 11th, 2017
Verified purchase

I am very satisfied with the the support and very satisfied with solution of my problem. Thanks a lot to all of the team support.

Date of experience: September 9, 2017

Thumbnail of user oswellm
South Africa
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Best and straightforward. I was relieved and um happy

Date of experience: May 13, 2023

Thumbnail of user maxe108
Vermont
1 review
0 helpful votes
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September 23rd, 2017
Verified purchase

Good service. I appreciate the quick respond and the help that I received. It was quick and exactly what I was looking for.

Date of experience: September 22, 2017

Thumbnail of user diegop120
Argentina
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

She was kind, and professional. She was also patient and answered my questions in a clear way.

Date of experience: March 20, 2023

Thumbnail of user shabakr
GB
1 review
0 helpful votes
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October 3rd, 2017
Verified purchase

The support I received was quick and solved the issue in a few minutes. The support was polite and crisp.

Date of experience: October 1, 2017

Thumbnail of user arjhoc
Bangladesh
1 review
0 helpful votes
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February 19th, 2019
Verified purchase

I am much pleasure to contract support team super fine help I am much pleasure to contract support team super fine help

Date of experience: February 19, 2019

Thumbnail of user rajats62
India
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Russell V. is Very nice person and very experienced.

Date of experience: July 6, 2023

Thumbnail of user brandonj46
TT
1 review
0 helpful votes
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November 19th, 2017
Verified purchase

My request was handled promptly, the employee was able to assist me with my request with little hassle..

Date of experience: November 18, 2017

Thumbnail of user leonp21
Michigan
1 review
0 helpful votes
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November 19th, 2017
Verified purchase

She was very patient and helpful. We were unsure on how to process partial payments and she was very helpful.

Date of experience: November 17, 2017

Thumbnail of user muhammadr178
Pakistan
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Thankyou for your help and time. Appreciate your work.

Date of experience: July 8, 2023

Thumbnail of user mashrura1
Bangladesh
1 review
0 helpful votes
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February 15th, 2020
Verified purchase

Service was very helpful to solve my issue. The service agent, guided me step to step to solve the issue without any hesitation.

Date of experience: February 14, 2020

Thumbnail of user mohammedm49
Egypt
1 review
0 helpful votes
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December 7th, 2017

Thanks very much you are very helpful and fast replay and fast help thanks again thanks Kimberly R. Freelancer stuff always help

Date of experience: December 6, 2017

Thumbnail of user fatemem
Malaysia
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

The interview was conducted very well and patiently, and the questions were asked very fluently and clearly, and there were no ambiguities

Date of experience: December 5, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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