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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user zohaibs6
Pakistan
1 review
23 helpful votes
  • Send Message
May 24th, 2020
Verified purchase

The interview process was so friendly and the Freelancer person was very polite and cooperative. She is very professional person.

Date of experience: May 24, 2020

Thumbnail of user andreib47
Romania
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

It was wonderful to talk to Chelsea, it has of a great help!

Date of experience: May 4, 2023

Thumbnail of user daniyaln1
Netherlands
1 review
0 helpful votes
  • Send Message
July 16th, 2018
Verified purchase

Good to chat with katie.it really helpful and good to chat with freelancer.com. Its my first chat and i had a good experience

Date of experience: July 15, 2018

Thumbnail of user hemdank
Egypt
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

Professional agent!
He was patient, He waited me to explain, He is cooperative

Date of experience: April 11, 2023

Thumbnail of user abubakers2
Pakistan
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

I am learning as well as earning from freelancer. I just love it.

Date of experience: March 28, 2023

Thumbnail of user mustajabh
Pakistan
1 review
0 helpful votes
  • Send Message
August 16th, 2018
Verified purchase

Extremely happy with the customer support and with the support agent Eric S. Solved problem within minutes.

Date of experience: August 14, 2018

Thumbnail of user jhonkilentonm
Bangladesh
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Very nice experience. They solved my problem very quickly.

Date of experience: August 6, 2023

Thumbnail of user dharmendray1
India
1 review
0 helpful votes
  • Send Message
October 1st, 2018
Verified purchase

It was great help. The agent was very helpful and responsive. It was a great experience and thankyou for all your help.

Date of experience: September 29, 2018

Thumbnail of user rakibh24
Bangladesh
1 review
0 helpful votes
  • Send Message
April 12th, 2023
Verified purchase

Really Great person. I am very happy. Russell V is very helpful person.

Date of experience: April 12, 2023

Thumbnail of user dilipm13
India
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

It was an awesome experience with her. She was flexible with her availability and it was an perfect call with her. Great support

Date of experience: November 27, 2022

Thumbnail of user hanaai1
Egypt
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Good experiences thank you you refund my value back

Date of experience: March 14, 2023

Thumbnail of user pareshp30
India
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Nice Experience
They have very polite and experience staff.

Date of experience: August 15, 2023

Thumbnail of user osamab10
Saudi Arabia
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

He responded quickly and he solved my problem professionally.

Date of experience: March 21, 2023

Thumbnail of user chuckr61
New Zealand
1 review
0 helpful votes
  • Send Message
January 27th, 2019
Verified purchase

Marina was quick to understand the problem I was having giving feedback to a freelancer. She was also very quick to resolve the problem.

Date of experience: January 25, 2019

Thumbnail of user joshb195
Germany
2 reviews
0 helpful votes
  • Send Message
September 25th, 2018
Verified purchase

Thank you very much Frieda! Very good service and lots of help. Thank you very very much. I will definitely use your help again.

Date of experience: September 25, 2018

Thumbnail of user biancap36
Romania
1 review
0 helpful votes
  • Send Message
May 14th, 2020

Good platform. You can find plenty of jobs and interesting projects. Easy to navigate and to apply to jobs.

Date of experience: May 12, 2020

Thumbnail of user muhammadwaleedj
Pakistan
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

The person on the support team was really helpful.

Date of experience: February 20, 2023

Thumbnail of user zainu16
Pakistan
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Freelancer.con is best for you if you are freelancer

Date of experience: April 1, 2023

Thumbnail of user abuzarg1
Pakistan
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

It resolved the issue within 5 minutes. Maine M. Solved the issue perfectly.

Date of experience: March 24, 2023

Thumbnail of user kevinh2606
TW
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Patient and rapid response, and solved the problem directly.

Date of experience: June 22, 2023

Thumbnail of user mohamedmostafae
Egypt
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

Very quick to respond and I was very pleased to solve this problem

Date of experience: April 20, 2023

Thumbnail of user asmaaa29
Egypt
1 review
0 helpful votes
  • Send Message
September 3rd, 2023
Verified purchase

The assistance was helpful and the problem is solved

Date of experience: September 3, 2023

Thumbnail of user umarf36
Pakistan
1 review
0 helpful votes
  • Send Message
September 4th, 2023
Verified purchase

Freelancer is a good network with good support team.

Date of experience: September 4, 2023

Thumbnail of user horacior24
Mexico
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

Very friendly and above all excellent treatment. And professional

Date of experience: September 6, 2023

Thumbnail of user waynev69
South Africa
1 review
0 helpful votes
  • Send Message
September 14th, 2021
Verified purchase

The representative had all the answers to all the questions at hand. Either well trained or had the information at his disposal. Very professional.

Date of experience: September 14, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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