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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user temitopeo
Nigeria
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Stephanie M was great, quick response and great advice. Stephanie M was very professional, Thanks for the support.

Date of experience: August 3, 2017

Thumbnail of user mufareha2
Saudi Arabia
1 review
0 helpful votes
  • Send Message
August 2nd, 2017
Verified purchase

Hello

Thanks benny S. For my support and help...

Very very good

Thank you... you have prepared my hope

Thanks thanks thanks thanks... :)

Date of experience: August 1, 2017

Thumbnail of user daleb775
Australia
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Macy M was quick at sorting my issue. Give her a raise.

Date of experience: November 24, 2023

Thumbnail of user michaelm13122
Australia
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase
• Updated review

Helpful and considerate. Thank you Magenta for your help.

Date of experience: November 23, 2023

Great support person.
November 22nd, 2023
Verified purchase
• Previous review

This is the first time I have felt that Freelance support was helpful. Thank you Magenta S. For your patience and follow-through.

Date of experience: November 22, 2023

Thumbnail of user andrm8
Switzerland
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Problem solved and quick support. The problem was solved with your help

Date of experience: March 7, 2023

Thumbnail of user rezaunn
Bangladesh
1 review
0 helpful votes
  • Send Message
August 18th, 2017
Verified purchase

Its was awesome. They are nice. They are very friendly. They are help me a lot. They are support me. I really like it.

Service
Value
Shipping
Returns
Quality

Date of experience: August 17, 2017

Thumbnail of user lalehf1
Malaysia
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

It was a great experience and they respond to me very clearly. They respond me several times and they were great.

Date of experience: May 13, 2022

Thumbnail of user nathalyc11
Colombia
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Very fast and efficient, just lovely
Wish every support assistant would provide such good service

Date of experience: November 28, 2023

Thumbnail of user misbahy
Pakistan
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

I am really happy with this experience. This platform is really good.

Date of experience: March 8, 2023

Thumbnail of user saram992
AE
1 review
0 helpful votes
  • Send Message
January 6th, 2022
Verified purchase

I appreciate how Chelsea was understanding and courteous. I also was impressed with how thorough she was.

Date of experience: January 6, 2022

Thumbnail of user bilela5
Tunisia
1 review
0 helpful votes
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January 29th, 2020
Verified purchase

I really appreciated thank you freelancer staff (Dana)
Thank you to dana to assist me the experience was really good

Tip for consumers:
good place

Products used:
upgrade plan

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2020

Thumbnail of user eslama15
Egypt
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

Chelsea is an amazing and cooperative one, i recommend her as a support all times,

Date of experience: November 28, 2023

Thumbnail of user maazh
Pakistan
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Magenta S. Guided me with my concerns in a timely manner.

Date of experience: November 27, 2023

Thumbnail of user ashiqurr4
Bangladesh
1 review
1 helpful vote
  • Send Message
February 17th, 2019
Verified purchase

Freelancer.com Platform is a best freelancing platform, Like every service & communication is very best

Date of experience: February 14, 2019

Thumbnail of user honestn
Nigeria
1 review
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

He tried to resolve the issue. Polite and straight to the point.

Date of experience: July 14, 2023

Thumbnail of user godfreys24
Canada
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

Maine M was quite helpful and understanding. The agent was very quick to respond and was quite easy to speak to

Service

Date of experience: October 12, 2022

Thumbnail of user fernandag35
Brazil
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I was assisted by Chelsea and she was very kind and patient.

Date of experience: May 23, 2023

Thumbnail of user muzamils3
Pakistan
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

I had a very good experience with you, you are very helpful.

Date of experience: April 4, 2023

Thumbnail of user lorenzs8
Austria
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

The support is very fast and great. The support is friendly and can help you with every problem.

Date of experience: March 8, 2023

Thumbnail of user mdirfana
India
1 review
0 helpful votes
  • Send Message
March 9th, 2022
Verified purchase

Really freelancer support team helps me lot, i raised a ticket again and again and also they helps again and again.

Date of experience: March 9, 2022

Thumbnail of user abhinavr
TW
1 review
0 helpful votes
  • Send Message
February 13th, 2018

My issue was resolved and was very convenient. Barry was very helpful and gave all the information too.

Date of experience: February 13, 2018

Thumbnail of user yervandb
Armenia
1 review
0 helpful votes
  • Send Message
March 12th, 2018
Verified purchase

Thanks a lot good agent and help a lot to solve my problem
Thanks a lot good agent and help a lot to solve my problem

Date of experience: March 12, 2018

Thumbnail of user lc117
China
1 review
0 helpful votes
  • Send Message
March 20th, 2018
Verified purchase

Kayla B. Is professional, enthusiastic, very grateful.
Five start, five statrt
Why at least 100 characters limit?

Date of experience: March 20, 2018

Thumbnail of user mdsaifuli
India
1 review
1 helpful vote
  • Send Message
March 5th, 2018
Verified purchase

I am really appreciate for getting the excellent support from the freelancer Support team. Thanks team!

Date of experience: March 4, 2018

Thumbnail of user syedmuhammadm
Pakistan
1 review
0 helpful votes
  • Send Message
July 18th, 2022
Verified purchase

I requested for my account reopen and I am very thankful for freelancer as my account reopen within 24 hours..

Date of experience: July 18, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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