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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user alexe250
Norway
1 review
0 helpful votes
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March 23rd, 2018
Verified purchase

I got all the help i needed. I even got refunds for the services not needed. Simple and straightforward.

Date of experience: March 23, 2018

Thumbnail of user muhammads196
Pakistan
1 review
0 helpful votes
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December 11th, 2020

I am happy with support and freelancer... I always will stay with freelancer.com :) Always freelancer team show best support...

Date of experience: December 10, 2020

Thumbnail of user sma18
Bangladesh
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

I am really really happy with Chelsea support. Quick and supper support.

Date of experience: July 26, 2023

Thumbnail of user sureshd31
India
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

The experience was really smooth and everything she explained was really helpful

Date of experience: June 6, 2023

Thumbnail of user orlandom35
Guatemala
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

Antoniette was extremly helpful! I enjoyed how she make sure I had my inquiries completely solved. Super!

Date of experience: June 7, 2018

Thumbnail of user shilpag18
India
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Its easy to share my views and clarify my points to describe about my skills.

Date of experience: August 9, 2023

Thumbnail of user benys3
France
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

My experience was a great one, Response was great and fast. My questions and concerns were answered to my satisfaction..

Date of experience: November 8, 2018

Thumbnail of user varinderg
India
1 review
0 helpful votes
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June 26th, 2018
Verified purchase

Good communication. I am extremely satisfied with your service. And I have fully appreciated your site and your service

Date of experience: June 26, 2018

Thumbnail of user sahily
India
1 review
0 helpful votes
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July 30th, 2018
Verified purchase

Katie R. Done a really awesome job. She really quick and responsive. Done a excellent job. Appreciate

Date of experience: July 28, 2018

Thumbnail of user nian30
Indonesia
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

They always kindly help users.
A freelancer will always win and win.

Date of experience: August 9, 2023

Thumbnail of user claudiap267
GB
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

Very good experience of the best quality of customer service! Excellent service! Thank you very very much!

Date of experience: July 30, 2022

Thumbnail of user mamunr2
Saudi Arabia
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

Very good support good support team and very helpful and have proper knowledge about the service appropriated his support

Date of experience: April 3, 2019

Thumbnail of user markom56
Ukraine
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Freelancer.com support team is very kindly team.
They solve issues, if they heard issues from clients.
Good support team.

Date of experience: May 5, 2022

Thumbnail of user manojw4
Sri Lanka
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Great experience with Chelsea regarding my verification process. Had a great discussion regarding the verification.

Date of experience: November 28, 2022

Thumbnail of user sunilkumark
India
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Very helpful and very supportive. I am very happy for the services

Date of experience: March 30, 2023

Thumbnail of user denysi2
Ukraine
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

It was very good his support.
He was very polite.
Recommend A++

Date of experience: February 13, 2023

Thumbnail of user muhammadnoumanr
Pakistan
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Good Response on time response thanks for this thanks for my refund. I'll talk to again to customer support

Date of experience: August 16, 2022

Thumbnail of user mirj2
Bangladesh
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

He gave me the right advice. I admire him. He gave me the right advice. I admire him

Date of experience: September 22, 2023

Thumbnail of user ermank
Turkey
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Thank you so much he is like life saver. He solved my problem in minutes. Thank you so much!

Date of experience: March 10, 2023

Thumbnail of user ashishs171
India
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

He was ver professional and nice guy he called me on time and verified me

Date of experience: February 23, 2023

Thumbnail of user muhammadashekem
Bangladesh
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Rapid and awesome. Macy M. Is a talented customer service provider.

Date of experience: November 24, 2023

Thumbnail of user nathani133
Australia
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

She sorted out my issues and helped me so much. Thank you Macy M.

Date of experience: November 23, 2023

Thumbnail of user soniairenem
Cameroon
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

The assistance of Mr Andrei M. Was fast, and efficient.

Date of experience: November 23, 2023

Thumbnail of user roberthc3
VE
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Thanks for the help, fast and efficient, thanks and a great day

Date of experience: March 1, 2023

Thumbnail of user abdulr127
Pakistan
1 review
0 helpful votes
  • Send Message
September 14th, 2020

They help you in every situation.
They guide you.
They Support you well.
Bundle of thanks to you freelancer team.

Date of experience: September 14, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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