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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user artib13
arti K.
India
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

He was very Good. He answered mine confusion very Patiently.

Date of experience: June 30, 2023

Thumbnail of user giog22
Ecuador
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Very fast and friendly in managing the specific solution I needed

Date of experience: October 31, 2023

Thumbnail of user preetk33
AE
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

It was good, she was polite. It went smoothly. It was good to talk to her.

Date of experience: April 24, 2023

Thumbnail of user oleksandrm16
Ukraine
1 review
0 helpful votes
  • Send Message
April 21st, 2023
Verified purchase

He is very easy to deal with. He is very kind and good.

Date of experience: April 21, 2023

Thumbnail of user betl1
Turkey
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Allie helped me a lot! He/She is so patient and open to help.

Date of experience: November 5, 2023

Thumbnail of user patrickf839
Thailand
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Macy was able to help sort out my issues in the end.

Date of experience: November 3, 2023

Thumbnail of user gsvc
India
1 review
0 helpful votes
  • Send Message
September 8th, 2019
Verified purchase

Good communication with Michelle A.
Good communication with Michelle A.
Good communication with Michelle A.

Thank you

Date of experience: September 6, 2019

Thumbnail of user danielb3598
California
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Fast and helpful with no unnecessary questions asked

Date of experience: November 8, 2023

Thumbnail of user birindwab
California
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase

Thanks for ur assistance thanks for ur assistance thanks for ur assistance

Date of experience: July 10, 2023

Thumbnail of user muhammadhamzaa1
Pakistan
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

Good response from agent very good behave from agent really good service Highly recommended Freelancer

Date of experience: December 4, 2021

Thumbnail of user ganeshj6
India
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Great Experience! They refunded my money within a Minutes I requested.

Date of experience: November 1, 2023

Thumbnail of user aftaba12
Pakistan
1 review
0 helpful votes
  • Send Message
October 31st, 2018
Verified purchase

Responded me very well. THanks
He guided me properly. Well communicated.
Responded me very well. THanks
He guided me properly. Well communicated.

Date of experience: October 30, 2018

Thumbnail of user sameht2
Egypt
1 review
0 helpful votes
  • Send Message
January 24th, 2018
Verified purchase

Excellent support, fast response, very professional, excellent support, fast response, very professional,

Service
Quality

Date of experience: January 23, 2018

Thumbnail of user kamilk47
Pakistan
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Its good to have one interaction resolve of my issue.

Date of experience: November 6, 2023

Thumbnail of user shahzada27
Pakistan
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Thank you very much for quick response and support.

Date of experience: November 3, 2023

Thumbnail of user manukantt
India
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

The experience was good. Russell V. is very supportive. The experience was Amazing.

Date of experience: July 21, 2023

Thumbnail of user usamaa21
Pakistan
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

She is really awesome. Perfectly resolved my issue. Highly recommended

Service
Value
Shipping
Returns
Quality

Date of experience: November 6, 2023

Thumbnail of user brento69
Philippines
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

I have resolved my issue within a day. Thank you so much

Date of experience: November 6, 2023

Thumbnail of user bakra2
Saudi Arabia
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Good support and best website for services and lovely support

Date of experience: July 24, 2023

Thumbnail of user raquibs
Bangladesh
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

I have asked so many good question and I have a good experience

Date of experience: May 31, 2023

Thumbnail of user leelashyamb
India
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

They gave me quick support for my issue and were very professional

Date of experience: November 10, 2023

Thumbnail of user alessioa16
Italy
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Great experience and very well organised. We had the conversation with Russell V. Keep it up

Date of experience: November 10, 2023

Thumbnail of user yashs70
India
1 review
0 helpful votes
  • Send Message
July 30th, 2023
Verified purchase

Good Response from the customer support. Good nature. Helping nature.

Date of experience: July 30, 2023

Thumbnail of user olamilekano
Nigeria
1 review
0 helpful votes
  • Send Message
November 11th, 2023
Verified purchase

It took less time to resolve my issue than i anticipated

Date of experience: November 11, 2023

Thumbnail of user jaywantm
India
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Quick support on chat. Resolved queries quickly. Thank you.

Date of experience: November 10, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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