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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sumbulz
Pakistan
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Best no support guy understand all proper things and done my work.

Date of experience: November 10, 2023

Thumbnail of user rohans28
India
1 review
0 helpful votes
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June 7th, 2018
Verified purchase

Great support by support team I am really happy with you... I am really happy with the support services..

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2018

Thumbnail of user joannag199
Ireland
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

The interviewer was very friendly and easy to talk to and the process was simple.

Date of experience: January 26, 2023

Thumbnail of user lindam5971
South Africa
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Allie offered great customer service. She was patient, helpful and informative

Date of experience: November 12, 2023

Thumbnail of user pinnamrajum
India
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

It is real good interview.As a verified freelancer interview it is good.

Date of experience: January 31, 2023

Thumbnail of user anuragj7
India
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Responsiveness and helpful and resolve concern perfectly.

Date of experience: May 3, 2023

Thumbnail of user ankitu3
India
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Questions was very good. Although question was technical. But Arises questions was good.

Date of experience: September 18, 2023

Thumbnail of user rohitl1
India
1 review
0 helpful votes
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July 23rd, 2019

Very quick and apt response and process. He asked me the right questions and gave me the right response.

Date of experience: July 22, 2019

Thumbnail of user olaa44
GB
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

The service was amazing and the staff was really Helpful

Date of experience: August 24, 2023

Thumbnail of user mohammeda1315
PS
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Thank you for support freelancer to help every time founded to help freelancer

Date of experience: September 27, 2023

Thumbnail of user bhaskarjyotid
India
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Excellent Support and very understanding and helpful

Date of experience: August 31, 2023

Thumbnail of user dayanaz3
Colombia
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

My experience was very efficient and very agile. The communication was very assertive.

Date of experience: March 2, 2023

Thumbnail of user najmulhasans
Bangladesh
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Very helpful, friendly, and easy to communicate. Fast SMS reply.

Date of experience: October 13, 2023

Thumbnail of user katrinamaer
Philippines
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

He helped me with my concerns. Good customer service.

Date of experience: October 13, 2023

Thumbnail of user alexj1001
Oregon
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Great! Easily found the help I was looking for. Thanks

Date of experience: October 26, 2023

Thumbnail of user jonathana44
GB
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

It's a little clunky at first, a bit laggy here and there and getting the right bids takes a bit of time but once it gets going money happens :)

Date of experience: August 8, 2017

Thumbnail of user ashishd31
India
1 review
0 helpful votes
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October 29th, 2023
Verified purchase
• Updated review

Good work. Keep it up. People like you have kept this platform alive.

Date of experience: October 29, 2023

Helpful
October 27th, 2023
Verified purchase
• Previous review

The agent was able to clarify the doubt raised. Thank you!

Date of experience: October 26, 2023

Thumbnail of user stevem3348
Australia
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Excellent. Easy to chat and answered my query quickly.

Date of experience: October 10, 2023

Thumbnail of user syeday1
Pakistan
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

It was very great, Magenta is so nice she supported till the end :))

Date of experience: October 9, 2023

Thumbnail of user rickyi28
Australia
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Jennifer was awesome, crystal clear communication, super fast response!

Date of experience: October 31, 2023

Thumbnail of user prashantk62
India
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

It is always a pleasure to interact with Freelancer support team.Jayce is quick in response.

Date of experience: July 3, 2023

Thumbnail of user webd38
California
1 review
0 helpful votes
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August 20th, 2019

Thanks for your kind assist. And good service. I'd appreciate your polite helpness. Really recommend.

Date of experience: August 20, 2019

Thumbnail of user anpoonachap
India
1 review
0 helpful votes
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October 2nd, 2017
Verified purchase

My entry was taken off the contest list and I was very much worried. Thankfully Ethal J helped me with this issue. Very kind and professional.

Date of experience: October 1, 2017

Thumbnail of user parvathik
India
1 review
1 helpful vote
  • Send Message
February 14th, 2019
Verified purchase

Very fast and very understandable... was great Very fast and very understandable... was great Very fast and very understandable... was great

Date of experience: February 12, 2019

Thumbnail of user muhammeds70
India
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

Ms. Alie Solved my issue in few seconds itself by easily catching up my complaint

Date of experience: May 16, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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