• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sasinduw
Sri Lanka
1 review
0 helpful votes
  • Send Message
October 13th, 2023
Verified purchase

It was amazing. Quick response, kindness, respectful, the best customer service I had ever seen

Date of experience: October 13, 2023

Thumbnail of user taruna17
India
1 review
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

Very good support but the rep. Shown so much patience.

Date of experience: September 30, 2023

Thumbnail of user mohiuli1
Bangladesh
1 review
0 helpful votes
  • Send Message
May 14th, 2019
Verified purchase

She is great support agent. She did a good job for me. I love her service. Thanks a lot. I will contact with you again.
Rony

Date of experience: May 12, 2019

Thumbnail of user angievalentinar
Turkey
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase

Lyndon was very helpful :) In less than 5 minutes he could solve my issue :)

Date of experience: September 29, 2023

Thumbnail of user muradutj
Bangladesh
1 review
0 helpful votes
  • Send Message
September 18th, 2020
Verified purchase

Pleasent experience with customer service. He was very cooperative. He had instantly solved my problem.

Date of experience: September 18, 2020

Thumbnail of user marwanm13
Egypt
1 review
0 helpful votes
  • Send Message
February 16th, 2020

I would like to thank Japhet for his help that he brought me, He is helpful and has stayed with me until he resolved the issue

Date of experience: February 13, 2020

Thumbnail of user lesmenm
VE
1 review
0 helpful votes
  • Send Message
December 17th, 2017

Quick attention and solution to my problem, quick attention and solution to my problem, quick attention and solution to my problem

Date of experience: December 14, 2017

Thumbnail of user ozget4
Turkey
1 review
0 helpful votes
  • Send Message
September 5th, 2019
Verified purchase

Rhian C assisted me with a problem i had with an employer. He was reassuring, assisting and really kind. It was relieving to talk to him.

Date of experience: September 5, 2019

Thumbnail of user bilali2
Australia
1 review
1 helpful vote
  • Send Message
December 18th, 2018
Verified purchase

Betty on customer department solve my issue within few time i really appriciate the help and found it easy to access to customer service help desk.

Date of experience: December 17, 2018

Thumbnail of user chandiramk
Pakistan
1 review
0 helpful votes
  • Send Message
September 22nd, 2018
Verified purchase

Nice to talk with Freelancer team.
I have some issue of payment and Kayle B. Satisfied me and provide me some benefits.
Thank you so much

Date of experience: September 21, 2018

Thumbnail of user pavelb33
RU
1 review
0 helpful votes
  • Send Message
September 19th, 2021
Verified purchase

I am a freelancer who are seeking a full time job on freelancer.com.
I think it is a good platform for many talent developers.
High recommeded!

Date of experience: September 19, 2021

Thumbnail of user jalaluddinh
Malaysia
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Im glad happy and help me for question simple or i dont know

Date of experience: October 15, 2023

Thumbnail of user mohammada789
Sweden
1 review
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

Awesome support i have been working with freelancer for like 3 years never had an issue

Date of experience: September 30, 2023

Thumbnail of user mariam4235
Colombia
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase

Allie has kindly explained my id verification problem.
Thanks

Date of experience: September 29, 2023

Thumbnail of user kanclutm
Indonesia
1 review
0 helpful votes
  • Send Message
January 12th, 2018

Freelancers have a good system and have a quick assistant to handle the problems that occur, thanks to Kayla B. Having solved my problem very quickly

Date of experience: January 11, 2018

Thumbnail of user ivanag13
Argentina
1 review
0 helpful votes
  • Send Message
December 8th, 2021
Verified purchase

It was very helpfull and a great service. Radley has been very helpful with my concerns and even encouraged me to continue talking to the employer.

Date of experience: December 8, 2021

Thumbnail of user cristianf52
Ecuador
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Good customer support service, good communication.

Date of experience: May 26, 2023

Thumbnail of user antonm45
Florida
1 review
0 helpful votes
  • Send Message
February 5th, 2018
Verified purchase

Antionette from Freelancer support was great. She understood my problem and resolved my issue quickly.

Date of experience: February 4, 2018

Thumbnail of user anisurr1
Bangladesh
1 review
0 helpful votes
  • Send Message
February 19th, 2018
Verified purchase

Thanks to kayla for give me a great service. I like her service. And she help me to solve my mater. Very good experience. Thank you.

Date of experience: February 18, 2018

Thumbnail of user andrewa1313
Indonesia
1 review
0 helpful votes
  • Send Message
October 13th, 2023
Verified purchase

Thanks for refund my deposit, good job... five star service

Date of experience: October 13, 2023

Thumbnail of user mehmetk11
Turkey
1 review
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

Answers were satisfied answers were satisfied answers were satisfied answers were satisfied answers were satisfied answers were satisfied

Date of experience: March 14, 2018

Thumbnail of user joeys55
India
1 review
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue.

Date of experience: March 14, 2018

Thumbnail of user aruma
Ukraine
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

Good and fast support fast resolving problem and polite

Date of experience: July 27, 2023

Thumbnail of user jamess704
North Carolina
1 review
0 helpful votes
  • Send Message
March 21st, 2018
Verified purchase

Kayla B. Was a pleasure to work with. I would love working with her for all my issues. She was very direct and to the point.

Date of experience: March 21, 2018

Thumbnail of user sooryak
India
1 review
0 helpful votes
  • Send Message
October 19th, 2023
Verified purchase

Feels satisfied after the conversation. I got my solution

Date of experience: October 19, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?