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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user johnd8582
Denmark
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Date of experience: October 15, 2023

Thumbnail of user ammarn4
Pakistan
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

I am a digital marketing expert. I have a knowledge of SEO, PPC and Social Media Marketing on dfferent platforms.

Date of experience: September 11, 2023

Thumbnail of user moathahmedabdullahalim
Yemen
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

They have fast and good assistance
Thank you so much

Date of experience: October 19, 2023

Thumbnail of user walidd15
Turkey
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

It was a nice experience with Russell V. i appreciated talking to her

Date of experience: October 18, 2023

Thumbnail of user victora91
Brazil
1 review
1 helpful vote
  • Send Message
May 31st, 2018
Verified purchase

Kayla's been a really nice person to me, assisting me in any issue that i've got!
Even if i have a lot of questions she was really into helping me!

Date of experience: May 31, 2018

Thumbnail of user irynas28
Ukraine
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Dom helped me a lot, thanks for useful information)

Date of experience: October 17, 2023

Thumbnail of user prabhatkirand
Nepal
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

It was nice clear communication, loved professionalism.

Date of experience: October 3, 2023

Thumbnail of user vaniaa16
Indonesia
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

She's help me and tell me what should i do for not go to scammed

Date of experience: July 29, 2023

Thumbnail of user ganeshn23
India
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Overall good experience. Just waiting for the refund now

Date of experience: October 6, 2023

Thumbnail of user aizadd
Pakistan
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

It was good assistance by the general support. The general support was given by the Frieda. I appreciate the assistance provided by Frieda.

Date of experience: July 12, 2018

Thumbnail of user mariag315
Norway
1 review
0 helpful votes
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July 10th, 2018
Verified purchase

I wanted to make a small change to a review. Freida solved it in less than 2 minutes. Thank you for your prompt attention to this!

Service

Date of experience: July 9, 2018

Thumbnail of user asitp1
Bangladesh
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Their support was very good. They gave support very quickly and very quickly answered everything and answered correctly.

Date of experience: February 1, 2022

Thumbnail of user katd36
GB
1 review
0 helpful votes
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July 29th, 2018
Verified purchase

I had questions regarding project payments and Kayla helped to explain what was going on, as I was very confused at first! Many thanks Kayla! :)

Date of experience: July 27, 2018

Thumbnail of user pablob132
Florida
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Jewel F. (Freelancer Support) was very helpful with my issue. Thank you

Date of experience: October 18, 2023

Thumbnail of user muhammada752
GB
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Allie A is very nice. Every thing was described perfectly

Date of experience: October 4, 2023

Thumbnail of user iwank3
Indonesia
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

He has answered what I asked very clearly and kindly.

Date of experience: October 4, 2023

Thumbnail of user huzefar1
Kuwait
2 reviews
0 helpful votes
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October 4th, 2023
Verified purchase

Very professional interview, asked questions regarding my experience.

Date of experience: October 4, 2023

Thumbnail of user dyegoe
Estonia
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

My problem was solved in a simple and straight way. I am very thankful.

Date of experience: October 2, 2023

Thumbnail of user levir21
Brazil
1 review
0 helpful votes
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August 9th, 2018
Verified purchase

Fast and easily solved my problems about identify verification and some anothers questions. Thank you.

Date of experience: August 8, 2018

Thumbnail of user muhammadsaeedp
Pakistan
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Timely and as per need support provided by the agent.

Date of experience: October 19, 2023

Thumbnail of user amauchen
Nigeria
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Jewel F, was very detailed in his explanation, gave me a solution to my payment issues

Date of experience: October 3, 2023

Thumbnail of user kims598
KR
1 review
0 helpful votes
  • Send Message
July 17th, 2019

Great. Very fast response and perfect done. Very fast response and perfect done. Very fast response and perfect done.

Date of experience: July 15, 2019

Thumbnail of user saptarship
India
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

Good experience with the chat person Maine from your side

Date of experience: October 5, 2023

Thumbnail of user marting726
Mexico
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Macy M. Is really good understanding people problems and giving solutions

Date of experience: October 22, 2023

Thumbnail of user anastasiyak10
Belarus
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

He quickly answered my question and helped with an unresolved problem.

Date of experience: October 25, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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