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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,848
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user dineshs38
India
1 review
0 helpful votes
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August 2nd, 2020
Verified purchase

Excellent support from freelancer side. After my complaint you have taken quick action which I really appreciate.

Date of experience: August 2, 2020

Thumbnail of user camiloa25
Colombia
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

She answer my question and be a good person, I love the freelance support

Date of experience: April 29, 2023

Thumbnail of user ammarat3
Pakistan
1 review
0 helpful votes
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October 23rd, 2019

Jennifer M. Gave me an excellent support service about my membership. I am really satisfied with Freelancer.com and the whole team. Thank you so much

Date of experience: October 21, 2019

Thumbnail of user fikat
Indonesia
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

I have problem with my authentication, but its done so fast thankyou

Date of experience: April 25, 2023

Thumbnail of user mykhailon
Ukraine
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Joey C. Was very helpful, checked and explained everything neatly. Great work.

Date of experience: April 11, 2023

Thumbnail of user tiagoa7
Portugal
1 review
0 helpful votes
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July 27th, 2017
Verified purchase

Very nice experience, the support helped me fix my problem fast and without any problems or hard work!

Date of experience: July 27, 2017

Thumbnail of user rupakr
India
1 review
0 helpful votes
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August 8th, 2019

Thank you Noelle for well understanding my queries and giving to the point explanation. Much appreciated!

Date of experience: August 7, 2019

Thumbnail of user aminuli9
Bangladesh
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Very professional and great communication. I will definitely be hiring this guy again. Thanks for an excellent job

Date of experience: October 19, 2021

Thumbnail of user zukhras
AE
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

The staff (Raven B) was very helpful and fast to answer my questions. Great service, please keep it up!

Date of experience: March 28, 2021

Thumbnail of user martinb313
Japan
1 review
0 helpful votes
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April 28th, 2019
Verified purchase

Hubert was phenomenal at assisting me with understanding the policies of Freelancer.com. Would love to have him again.

Date of experience: April 25, 2019

Thumbnail of user cosminm9
Romania
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

A super agent who explained everything and managed to solve my problem

Date of experience: March 29, 2023

Thumbnail of user mohamadhafiza
India
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

Freelance support team members are actively supportive.
I am very glad that issue resolved in a quick time.

Date of experience: September 30, 2021

Thumbnail of user sridharc1
TZ
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Quickly helped me and assisted to initiate the refund

Date of experience: September 25, 2023

Thumbnail of user laurief70
Wisconsin
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

Although I experienced some technical difficulty, Anastasia was very persistent in helping me resolve it.

Date of experience: February 7, 2019

Thumbnail of user asmas36
Egypt
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Very good and wait for the result To solve my problem

Date of experience: September 19, 2023

Thumbnail of user nemye
AE
1 review
0 helpful votes
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October 28th, 2018
Verified purchase

Katie is very helpful and professional as a new freelancer, she guided me well. Highly recommended! :)

Date of experience: October 27, 2018

Thumbnail of user dinos72
Morocco
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Fast and direct.
Would recommend this person for my next problem.

Date of experience: September 12, 2023

Thumbnail of user sheetalp19
India
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Good experience.the agent help me to cancelled the subscription

Date of experience: September 12, 2023

Thumbnail of user rajeshs155
India
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

It was super experience with the freelancer staff. He asked right questions for verification.

Date of experience: June 27, 2023

Thumbnail of user nidhis88
India
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Nice support from her. It was very helpful. Thanks for patience.

Date of experience: June 22, 2023

Thumbnail of user nguyent94
Viet Nam
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

Hello,
I am very satisfied, in terms of response and support from the freelance customer care side, it satisfies me what was needed.
Thanks you
Ry.

Date of experience: December 27, 2021

Thumbnail of user stevex306
Canada
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Freelancer staff helped me to solve one dispute, they are quick and professional.
I really appreciate their services.

Date of experience: June 21, 2022

Thumbnail of user janc96
Texas
2 reviews
0 helpful votes
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July 30th, 2017
Verified purchase

Troy with Freelance help was very helpful to me in resolving a payment issue. Great customer service!

Date of experience: July 28, 2017

Thumbnail of user bryanv12
New York
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

Josie G is one of the best supporters on freelancer.com
He did what I asked within 1 min!
Thank you so much!
Bryan

Date of experience: August 8, 2017

Thumbnail of user rahulp26
India
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

Team helped me to solve my problem. It was a good experience working with them. I am obliged by their help and service.

Date of experience: August 7, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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