Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Terrible company, no support, basically stole money from me. Everyone be careful - they are it thief's.
Tip for consumers:
Don't use them.
Date of experience: August 26, 2014
Anastasia D. Was extremely helpful, patient and got my problem sorted quickly. Excellent customer service.
Date of experience: May 6, 2019
Incredibly stupid. Asks me to choose computer skills which I do not have. No other option. Complete waste of time!
Date of experience: August 10, 2014
Hi Natia, my name is Marcus and I'm from Freelancer.com. Thank you for trying our site and provide us feedback. It seems that you encountered an issue in setting the skills of your profile. Note that users are not required /mandated to choose computer skills. Please send me an email at marcusc@freelancer.com with your username so I can provide you clarification on how our system works. I'd be more than glad to help you in completing your profile and address all issues you have encountered. I hope to hear from you. Thank you.
The support team of Freelancer gave me an efficient and quick response. I had my problem solved in less than 2 days.
Date of experience: February 5, 2019
Scrolling jobs which don't fit, without an easy filter such as hebrew language, receiving useless support from your team made my experience awful
Date of experience: September 29, 2021
Excellent Prompt and Clear. Very fast.
Just Love the Freelancer Platform.
Date of experience: March 16, 2023
The agent was very understanding and communicated clearly
Date of experience: September 18, 2023
Lost $485.00 at the Freelancer.com site. I advise anyone seeking a freelancer to stay far away from this scam operation.
Date of experience: October 3, 2013
Hi there John, Marcus from Freelancer.com here. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. You may send me an email to marcusc@freelancer.com with your username and project ID so I can further review what happened to your $485 USD funds. Thank you and I hope to hear from you soon.
The assistance was quick and efficient. I am not familiar yet with membership-related matters. Troy handled it well:-)
Date of experience: September 7, 2017
Thanks Lou for sorting me out quickly. I was SO worried that my refunds were not being processing. Very professional.
Date of experience: December 8, 2018
Fast and high level communication. Very polite i'm really happy with support freelance///////////////////
Date of experience: October 14, 2018
Kevin R. Has been really helpful and kind in providing me with information I needed.
Date of experience: June 27, 2023
She was incredibly friendly and helpful throughout the entire process. Thank you so much.
Date of experience: June 30, 2023
On time assistance my problem is solved thank you
I will contact again if any issue
Have a nice day
Date of experience: June 26, 2023
The Customer Service it's awesome! Oscar J help me a lot with some questions i had! I'm very satisfied!
Date of experience: October 31, 2019
My English is not the best, but Chelsea had a lot of patience with me
Date of experience: May 17, 2023
It was great experience. The support team resolved in time. They were very cordial and timely. Pls all your efforts up.
Date of experience: November 11, 2022
It was really a great experience. Thank you for your quickest help.
Date of experience: May 13, 2023
Thank you very much for your help, the support team immediately replied to me and solved my problem in a couple of hours.
Date of experience: October 30, 2019
The guy who attended my case was a real problem solver.
Date of experience: April 6, 2023
Great customer service! Jade D. Was responsive to my concerns and dealt swiftly with it. Thank you once again!
Date of experience: August 8, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Ruth, Marcus of Freelancer.com here. I would like to understand your issue and be able to help you in rectifying it. Please shoot me an email at marcusc@freelancer.com with your username and details of your issue. I hope to hear from you, Ruth. Thank you.