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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user ruths21
Austria
1 review
3 helpful votes
  • Send Message
August 29th, 2014

Terrible company, no support, basically stole money from me. Everyone be careful - they are it thief's.

Tip for consumers:
Don't use them.

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello Ruth, Marcus of Freelancer.com here. I would like to understand your issue and be able to help you in rectifying it. Please shoot me an email at marcusc@freelancer.com with your username and details of your issue. I hope to hear from you, Ruth. Thank you.

Thumbnail of user gloriar100
New Zealand
1 review
0 helpful votes
  • Send Message
May 7th, 2019
Verified purchase

Anastasia D. Was extremely helpful, patient and got my problem sorted quickly. Excellent customer service.

Date of experience: May 6, 2019

Thumbnail of user natias
Belgium
1 review
1 helpful vote
  • Send Message
August 13th, 2014

Incredibly stupid. Asks me to choose computer skills which I do not have. No other option. Complete waste of time!

Date of experience: August 10, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi Natia, my name is Marcus and I'm from Freelancer.com. Thank you for trying our site and provide us feedback. It seems that you encountered an issue in setting the skills of your profile. Note that users are not required /mandated to choose computer skills. Please send me an email at marcusc@freelancer.com with your username so I can provide you clarification on how our system works. I'd be more than glad to help you in completing your profile and address all issues you have encountered. I hope to hear from you. Thank you.

Thumbnail of user camilay88
Brazil
1 review
0 helpful votes
  • Send Message
February 6th, 2019
Verified purchase

The support team of Freelancer gave me an efficient and quick response. I had my problem solved in less than 2 days.

Date of experience: February 5, 2019

Thumbnail of user erezm3
Portugal
1 review
0 helpful votes
  • Send Message
October 29th, 2021
Verified purchase

Scrolling jobs which don't fit, without an easy filter such as hebrew language, receiving useless support from your team made my experience awful

Date of experience: September 29, 2021

Thumbnail of user sameers75
India
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Excellent Prompt and Clear. Very fast.

Just Love the Freelancer Platform.

Date of experience: March 16, 2023

Thumbnail of user ashraffm1
Nigeria
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

The agent was very understanding and communicated clearly

Date of experience: September 18, 2023

Thumbnail of user johna281
North Carolina
1 review
1 helpful vote
  • Send Message
October 3rd, 2013

Lost $485.00 at the Freelancer.com site. I advise anyone seeking a freelancer to stay far away from this scam operation.

Date of experience: October 3, 2013

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi there John, Marcus from Freelancer.com here. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. You may send me an email to marcusc@freelancer.com with your username and project ID so I can further review what happened to your $485 USD funds. Thank you and I hope to hear from you soon.

Thumbnail of user anicetoc
Philippines
1 review
0 helpful votes
  • Send Message
September 8th, 2017
Verified purchase

The assistance was quick and efficient. I am not familiar yet with membership-related matters. Troy handled it well:-)

Date of experience: September 7, 2017

Thumbnail of user eliasb39
GB
1 review
0 helpful votes
  • Send Message
December 12th, 2018
Verified purchase

Thanks Lou for sorting me out quickly. I was SO worried that my refunds were not being processing. Very professional.

Date of experience: December 8, 2018

Thumbnail of user mehdif11
Morocco
1 review
0 helpful votes
  • Send Message
October 16th, 2018

Fast and high level communication. Very polite i'm really happy with support freelance///////////////////

Date of experience: October 14, 2018

Thumbnail of user nura52
Japan
1 review
0 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

Kevin R. Has been really helpful and kind in providing me with information I needed.

Date of experience: June 27, 2023

Thumbnail of user liudasb1
Lithuania
1 review
0 helpful votes
  • Send Message
August 30th, 2017
Verified purchase

The consultant was informative and polite. Answered to all of provided questions. I am satisfied 100%

Date of experience: August 30, 2017

Thumbnail of user mariums7
Egypt
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

She was incredibly friendly and helpful throughout the entire process. Thank you so much.

Date of experience: June 30, 2023

Thumbnail of user rhodians
India
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

Crystal N was able to refund Freelancer.com's fraud after about a month of waiting. Nice staff. $#*!ty company

Date of experience: August 27, 2017

Thumbnail of user syedsaadata
Pakistan
1 review
0 helpful votes
  • Send Message
June 26th, 2023
Verified purchase

On time assistance my problem is solved thank you
I will contact again if any issue
Have a nice day

Date of experience: June 26, 2023

Thumbnail of user muhmmadwaqasa
Pakistan
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

I have goat very good experience Quick and easy to deal with him Thank you

Date of experience: May 14, 2023

Thumbnail of user joaquins18
Argentina
1 review
0 helpful votes
  • Send Message
November 5th, 2019

The Customer Service it's awesome! Oscar J help me a lot with some questions i had! I'm very satisfied!

Date of experience: October 31, 2019

Thumbnail of user bobanm1
Serbia
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

My English is not the best, but Chelsea had a lot of patience with me

Date of experience: May 17, 2023

Thumbnail of user fatimaa188
AE
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

It was great experience. The support team resolved in time. They were very cordial and timely. Pls all your efforts up.

Date of experience: November 11, 2022

Thumbnail of user kamrana40
Florida
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

It was really a great experience. Thank you for your quickest help.

Date of experience: May 13, 2023

Thumbnail of user erickm249
Florida
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

Informative and fast. During a stressful situation, she made it easy.

Date of experience: May 13, 2023

Thumbnail of user karena372
Armenia
1 review
0 helpful votes
  • Send Message
October 30th, 2019
Verified purchase

Thank you very much for your help, the support team immediately replied to me and solved my problem in a couple of hours.

Date of experience: October 30, 2019

Thumbnail of user alexanders755
Peru
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

The guy who attended my case was a real problem solver.

Date of experience: April 6, 2023

Thumbnail of user mariai69
Texas
1 review
0 helpful votes
  • Send Message
August 10th, 2019

Great customer service! Jade D. Was responsive to my concerns and dealt swiftly with it. Thank you once again!

Date of experience: August 8, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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