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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mre85
Spain
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

Support guy was very helpful he check my situation, give me all necessary info how to cancel. Thanks again!

Date of experience: May 7, 2019

Thumbnail of user irvind13
Indonesia
1 review
0 helpful votes
  • Send Message
October 8th, 2021
Verified purchase

Fast respond, very patient in giving explanation but they only answer some of my question. I still have to figure the rest

Date of experience: October 8, 2021

Thumbnail of user andriya2
Poland
1 review
0 helpful votes
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October 17th, 2017
Verified purchase

I'm extremely satisfied with Freelancer.com support work. Mason D. Resolved my issue, many thanks to him!

Date of experience: October 16, 2017

Thumbnail of user muhammadrahila
Pakistan
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Thanks for being so much responsive and caring towards my issue.

Date of experience: March 16, 2023

Thumbnail of user mahamudulh2
Bangladesh
1 review
0 helpful votes
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February 5th, 2019
Verified purchase

The freelancer support team is awesome. Specially Anastasia D. Did an amazing job for me. Thanks a lot!

Date of experience: February 4, 2019

Thumbnail of user elitew6
India
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

We have talked with Byron, and he helped us how to get more benefits by choosing right membership Plan.

Date of experience: September 9, 2022

Thumbnail of user waleeda22
Kuwait
1 review
0 helpful votes
  • Send Message
November 19th, 2018
Verified purchase

Excellent experience; especially with Josie G.,. She was very fast in understanding the issue and taking action.

Date of experience: November 19, 2018

Thumbnail of user antond11
Ukraine
1 review
0 helpful votes
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October 11th, 2017
Verified purchase

All perfectly.
The issue is solved quickly and qualitatively.
I am happy with everything.
Many thanks for your help.

Date of experience: October 11, 2017

Thumbnail of user andreyp54
California
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

It was really responsible and intelligent support.

Date of experience: March 7, 2023

Thumbnail of user pradeepb21
India
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Russell guided me through the feed back call and it was a nice experience

Date of experience: July 3, 2023

Thumbnail of user annamikaelsp
Philippines
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

It was a nice and smooth conversation. The agent I talked with handled my concern gracefully. Thank you again!

Date of experience: June 29, 2022

Thumbnail of user pankajb2
India
1 review
0 helpful votes
  • Send Message
October 5th, 2017
Verified purchase

I did not have to wait long and all my queries were resolved in the best possible manner. Freelancer chat help rocks!

Date of experience: October 5, 2017

Thumbnail of user maryamu2
Pakistan
1 review
0 helpful votes
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October 2nd, 2017
Verified purchase

As freelancer team is very cooperative and resolved my issue with no wait. Thank you for your support...

Date of experience: October 2, 2017

Thumbnail of user rupasinghes
Sri Lanka
1 review
0 helpful votes
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January 28th, 2020
Verified purchase

Replies within 24 hours. Gives solutions. Team is available at any time. I am happy with the service.

Date of experience: January 27, 2020

Thumbnail of user khantp
India
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Ask for introduction and past work experience so we can easily said about that without any break points

Date of experience: June 26, 2022

Thumbnail of user wardahn
Pakistan
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Maine M assisted me for the refund of my deposits. It was really a smooth process. Highly appreciated.

Date of experience: June 28, 2022

Thumbnail of user mde20
Bangladesh
1 review
0 helpful votes
  • Send Message
November 20th, 2020

Personally, I had a great and quick reply from customer care service, when needed. Thank you so much

Date of experience: November 20, 2020

Thumbnail of user mohamada102
Turkey
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

I thank the Freelancer support team. They are very quick to solve any problem

Date of experience: May 16, 2023

Thumbnail of user munkhtumurb
Mongolia
1 review
0 helpful votes
  • Send Message
June 27th, 2022
Verified purchase

Support was good, i love how they were so calm and wise. Nice platform, but it wasnt for me. Thank you very much.

Date of experience: June 27, 2022

Thumbnail of user usmana24
Pakistan
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Great support by Jessica, loved that.
Asked couple of questions and got the answer needed.
Cleared a confusion as well.

Date of experience: October 29, 2019

Thumbnail of user lenarta3
Serbia
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

A quick, friendly, and straightforward conversation that resulted in me getting verified. So, 5/5.

Date of experience: May 16, 2023

Thumbnail of user bouchaibc
Morocco
1 review
0 helpful votes
  • Send Message
August 19th, 2019

Eula R is a great support who helped me to get all the answers of my Questions. Quick, easy and she was very kind!

Date of experience: August 18, 2019

Thumbnail of user ishanw2
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 16th, 2022
Verified purchase

Freelancer support always handles any issue in a positive manner. They have helped me with my withdrawal request several times this week. Thanks ;)

Date of experience: May 16, 2022

Thumbnail of user saritap7
India
1 review
0 helpful votes
  • Send Message
September 1st, 2019
Verified purchase

Michelle A provided good support and expecting to handle this case wisely for securing women's pride in the future.

Date of experience: August 31, 2019

Thumbnail of user mdmoshiurr1
Bangladesh
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

Very helpful, and I am satisfied.
Have a great day!

Date of experience: April 5, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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