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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user joyceb704
Egypt
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

An excellent experience with Freelancer support team and also a fast one too. They gave me advise on how to fix my problem.

Date of experience: December 1, 2021

Thumbnail of user majg7
Sri Lanka
1 review
0 helpful votes
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May 27th, 2019
Verified purchase

Resolved my issue within no time with minimum steps. This is excellent customer service. Thank you very much.

Date of experience: May 26, 2019

Thumbnail of user marcelok4
Argentina
1 review
10 helpful votes
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January 11th, 2013

Absolute fraud. Suspend account with money without any reasonable reason. Burglars! Never use this site!

Date of experience: January 11, 2013

Thumbnail of user khademuli
Bangladesh
1 review
0 helpful votes
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May 26th, 2019
Verified purchase

Unbelievable great support from the stuff. I am really happy. Take necessary steps for helping me. Thank you very much!

Date of experience: May 24, 2019

Thumbnail of user ghazanfera
Pakistan
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

I'm very happy and satisfied with improve my skills thanks freelancer support team

Date of experience: March 24, 2023

Thumbnail of user abdalrahima
PS
1 review
0 helpful votes
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February 25th, 2019
Verified purchase

Excellent communication. Responsive. Helpful. It was very nice communicating and getting support from Jade D.

Date of experience: February 25, 2019

Thumbnail of user coreyh79
Canada
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

Jessica B. Was friendly and helped with my issue promptly, making it a great customer service experience for Freelancer. Thank you.

Date of experience: February 15, 2019

Thumbnail of user matth275
Ohio
1 review
0 helpful votes
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February 14th, 2019
Verified purchase

Jessica B. Was very kind, helpful and quick to resolve my issue with maintenance fee refunding. I appreciated having this person help me.

Date of experience: February 12, 2019

Thumbnail of user ashwanis1
India
1 review
0 helpful votes
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October 30th, 2017

Brenda is very helpful and highly professional as well. I really appreciate her efforts to solve mine problem.

Date of experience: October 30, 2017

Thumbnail of user vihansp
India
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

Carmen helped me to resolve my issues. Although those were minute ones, yet they needed assistance :)

Date of experience: November 6, 2018

Thumbnail of user sedato
Germany
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

I can say that Eric S. Is the perfect customer support agent from freelancer website! Thanks so much

Date of experience: November 13, 2018

Thumbnail of user sagarp43
India
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Quick and satisfactory service from support, Really appreciate

Date of experience: March 9, 2023

Thumbnail of user penelopev14
South Africa
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I always receive prompt response from freelancer. Your customer service is excellent.

Date of experience: January 2, 2023

Thumbnail of user yehudisg1
New York
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

I had a great experience with Chelsea. She was kind, considerate, informative, and explained everything well.

Date of experience: April 21, 2022

Thumbnail of user olasunkanmit1
Nigeria
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Very professional and helpful, thanks for the assistance.

Date of experience: July 3, 2023

Thumbnail of user franklinao
Nigeria
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

It was not a difficult question. I love the interview

Date of experience: May 16, 2023

Thumbnail of user christopherd1770
South Africa
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Great spoke in person and had well-organized questions.Thank you for assisting me

Date of experience: May 15, 2023

Thumbnail of user inass2
BA
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Perfect conversation, explained all I had to ask, asked me good questions also tech related.

Date of experience: May 16, 2023

Thumbnail of user ashokd10
India
1 review
0 helpful votes
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November 1st, 2017
Verified purchase

Really helpful for solving my problem and but every support give different approach to same solution.

Date of experience: November 1, 2017

Thumbnail of user rab10
Philippines
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

I have an issue with authenticating my card and assistance from support is fast just few minutes after ticket raised

Date of experience: October 1, 2021

Thumbnail of user surajm7
GB
1 review
0 helpful votes
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November 12th, 2019

Excellent support from Oscar J., problem solved quickly and easily, with great communication as well. Thanks!

Date of experience: November 7, 2019

Thumbnail of user dronam
California
1 review
0 helpful votes
  • Send Message
October 24th, 2017
Verified purchase

Good. He reminded me very nicely and responded back in few minutes. Thanks for his support.

Appreciated

Date of experience: October 24, 2017

Thumbnail of user musabk
Turkey
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

Great and helpful person, he explained things in a simple way that everybody can understand, I appreciate it

Date of experience: July 6, 2021

Thumbnail of user victora124
Spain
1 review
0 helpful votes
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August 21st, 2019
Verified purchase

My problem was solved flawlessly. Really fast and kind. I am completely satisfied with the service. Thanks a lot.

Date of experience: August 21, 2019

Thumbnail of user narmins
Romania
1 review
0 helpful votes
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October 23rd, 2017
Verified purchase

An excellent support team. Very fast reply, my issue was solved in a couple of hours.
I am thankful for their help.

Date of experience: October 22, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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