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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sohaj
Pakistan
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

Communication was perfect with Judith J, and helped me out by explaining the process of pending withdrawal request. Good customer service indeed.

Date of experience: May 17, 2019

Thumbnail of user arvinds18
Australia
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

Judith J. Was amazing, she understood my concern, acted straight away and got the account of a fraudulent employer blocked.

Date of experience: May 17, 2019

Thumbnail of user amrans1
Bangladesh
1 review
0 helpful votes
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October 17th, 2017
Verified purchase

Really helpful and comfortable. They always help me as friendly. That's why I love freelancer.com :)

Date of experience: October 17, 2017

Thumbnail of user muhammadw11
Pakistan
1 review
0 helpful votes
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February 19th, 2019
Verified purchase

Marina B very polite and gorgeous. Have enough knowledge of freelancer.com
******* recommendations as good employer

Date of experience: February 18, 2019

Thumbnail of user petard17
Bulgaria
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Great and quick support solving my problem :) very thankful

Date of experience: March 22, 2023

Thumbnail of user brendanm233
Norway
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

The support from Kevin was fast, simple and effective. Thanks

Date of experience: March 17, 2023

Thumbnail of user njigaborn
Nigeria
1 review
0 helpful votes
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December 16th, 2018
Verified purchase

"Lou C" helped me figure out most of my unanswered questions and rectified them speedily. I am very much pleased with his customer care service.

Date of experience: December 14, 2018

Thumbnail of user ravindran6
India
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Provide the best assistance that too in quick time

Date of experience: March 13, 2023

Thumbnail of user muhammadzameeru
Pakistan
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

My issue is not resolve yet but I am waiting for it.

Date of experience: September 12, 2023

Thumbnail of user siddikh
Bangladesh
1 review
0 helpful votes
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October 1st, 2018

It was great support. Erwin has been really supportive and provided me prompt responses to my queries. Thanks "Erwin C."

Date of experience: September 30, 2018

Thumbnail of user heenas28
India
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

I like the freelancer support very much, It is a good experience,

Thank you

Date of experience: March 7, 2023

Thumbnail of user ashokp8
India
1 review
0 helpful votes
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November 10th, 2017

Very skilled and professional assistant. Thank you for your time & given me help with my questions. Hope all the other assistants are like them.

Date of experience: November 9, 2017

Thumbnail of user afrozap
Bangladesh
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

I am very satisfied on the support team of freelancer.com.

Date of experience: December 30, 2022

Thumbnail of user zuominx
Utah
1 review
0 helpful votes
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November 9th, 2017
Verified purchase

Judith J is great support member. He solved my issue with in short time. Very good service. Thanks again...

Date of experience: November 8, 2017

Thumbnail of user rohitc48
India
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Very well knowledgeable person. Solved my problem in a few minutes.

Date of experience: July 10, 2023

Thumbnail of user smithj38
New Jersey
4 reviews
16 helpful votes
  • Send Message
January 25th, 2017

Watch out for freelancer creating unauthorized payments and milestones with money from your account.

Date of experience: January 25, 2017

Thumbnail of user ahmedh242
Egypt
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Chelsea V. was helpful,During the Verified Freelancer video interview

Date of experience: July 9, 2023

Thumbnail of user ahmadwafric
Malaysia
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

She is good on explaining and answer my question wisely.

Date of experience: July 9, 2023

Thumbnail of user vijeys
Malaysia
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Archer. B helped me to reactivate my freelancer account, which was unintentionally deleted.

Date of experience: July 5, 2023

Thumbnail of user amala31
Canada
1 review
0 helpful votes
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November 16th, 2017
Verified purchase

Was very clear and nice explaining fo my payment confusion
Thank you so much
Its great customer serves ever

Date of experience: November 15, 2017

Thumbnail of user janaks5
India
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Best response to freelance Ravi Kumar according communications and hard working

Service
Value
Quality

Date of experience: July 8, 2023

Thumbnail of user supratimd
India
1 review
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase

Short and concise discussion. Very professional. Highly recommended. Thanks

Date of experience: July 7, 2023

Thumbnail of user sergion11
Argentina
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

Very well. She offered me alternatives to solve my problem with authenticate account in Freelancer.es.

Date of experience: September 13, 2019

Thumbnail of user nassa
AE
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

I was happy with him and how well he explained the way forward

Date of experience: January 3, 2023

Thumbnail of user imtiazh2
Pakistan
1 review
0 helpful votes
  • Send Message
September 5th, 2020
Verified purchase

Freelancer has become very useful organization when they help the people in various fields. I really appreciate.

Date of experience: August 6, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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