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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user franciscov141
VE
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

I was very kindly attended by Orion on how to configure and receive projects in the Spanish language

Date of experience: April 1, 2021

Thumbnail of user dickj15
Philippines
1 review
0 helpful votes
  • Send Message
August 27th, 2019

Thank you Phoebe for assisting me this is the second time i had bumped to an employer's fault, Good day

Date of experience: August 27, 2019

Thumbnail of user chernikovao
RU
1 review
0 helpful votes
  • Send Message
May 23rd, 2019

Thanks for help me very good communication. You kindly did answer the my question. I want to get your support again.

Date of experience: May 22, 2019

Thumbnail of user donase
Indonesia
1 review
0 helpful votes
  • Send Message
May 17th, 2019
Verified purchase

1. About detailing bidding of specific project and. Clearly explained.
2. also issue regarding membership plan. -> solved

For Jade D

Service
Value
Shipping
Quality

Date of experience: May 16, 2019

Thumbnail of user vijayank
Singapore
1 review
0 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

Kindly, friendly service rendered with no hiccups. Thank you again.

Date of experience: December 31, 2022

Thumbnail of user sairusk
Pakistan
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

Easy process, Good person and conversation. It's helpful for me
Thanks again

Date of experience: May 18, 2023

Thumbnail of user faizana24
Pakistan
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

Great Conversation easy talk helpful and friendly nature

Date of experience: January 4, 2023

Thumbnail of user niorvym
Philippines
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

Javier is polite and responds promptly, I have a good experienced with the chat support.

Date of experience: January 2, 2023

Thumbnail of user manthark
Pakistan
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

We have a great conversation. He helped me about my issue and tried to solve it

Date of experience: January 3, 2023

Thumbnail of user yuliiay
Ukraine
1 review
0 helpful votes
  • Send Message
December 4th, 2017

Thank you, Josie G.

And freelancer.com is a good place to find freelance job or freelancer for your project.

Date of experience: December 4, 2017

Thumbnail of user hadir9
Australia
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

A very polite and patient operator. I appreciate her help[

Date of experience: May 17, 2023

Thumbnail of user cramev
Philippines
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

My trust in Freelancer got boosted up because of the great support I received recently. Thanks Stanley.

Service
Quality

Date of experience: February 10, 2019

Thumbnail of user marijanaa
Serbia
1 review
0 helpful votes
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December 20th, 2018
Verified purchase

I am new here on Freelancer.com. And have a problem to cancel membership plan. Jade D. Is been very helpful.
Thanks again

Date of experience: December 20, 2018

Thumbnail of user essaidm
Morocco
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

It was a good and professional treatment thank you

Service
Value
Shipping
Returns
Quality

Date of experience: May 17, 2023

Thumbnail of user miteshs12
India
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

The support team is great and special thanks to Barry.

Date of experience: May 17, 2023

Thumbnail of user maxa40
France
1 review
0 helpful votes
  • Send Message
November 28th, 2017

Fast and nice support.
I got processed for a refund in 2 minutes.
Pleasant conversation with Josie.
See you soon Freelancer

Date of experience: November 28, 2017

Thumbnail of user rafaelf140
VE
1 review
0 helpful votes
  • Send Message
March 24th, 2022
Verified purchase

Good service, there are still things to learn about the new profile formats, but everything is fine with Nicole, thank you.

Date of experience: March 24, 2022

Thumbnail of user yenniwati
Indonesia
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

You are proactive to ask if the problem is solved.

Date of experience: December 30, 2022

Thumbnail of user fatihb2
Turkey
1 review
0 helpful votes
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November 24th, 2017
Verified purchase

Supporter was helpful, thanks. He helped me to do what I want. But this 100 character must is not good. Please improve your review page.

Date of experience: November 23, 2017

Thumbnail of user muhammads397
Pakistan
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

She understood my problem, and assisted me right away.

Date of experience: April 20, 2023

Thumbnail of user razinahr
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

I paid twice for the same project and now it is resolved. Thank you.

Date of experience: January 2, 2023

Thumbnail of user ronaleat
Philippines
3 reviews
3 helpful votes
  • Send Message
November 24th, 2017

The clients pay too low yet they demand extreme professionalism and quality of work. Not a good site for freelancers.

Date of experience: November 20, 2017

Thumbnail of user harshwardhans
India
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

Had a great and smooth experience! It was really nice talking

Date of experience: April 3, 2023

Thumbnail of user omara505
Egypt
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

Maybe I should not have sent a ticket to get my identity verified but finally it is done.

Date of experience: April 5, 2023

Thumbnail of user giovannih25
Egypt
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

I just had an interview with Berry so cooperative and friendly

Date of experience: April 3, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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