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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user romea5
Missouri
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

My questions were answered. No issues. The rep was knowledgeable and quick.

Date of experience: September 27, 2023

Thumbnail of user anirband8
India
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Chelsea assisted me with getting my freelancer badge. Smooth working experience

Date of experience: March 22, 2023

Thumbnail of user mashoodu
Pakistan
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

It was straight forward and she did a really good interview

Date of experience: March 22, 2023

Thumbnail of user lawrencee12
Cameroon
1 review
0 helpful votes
  • Send Message
December 4th, 2017

Erwin gave me positive answers to my freelance bidding problems... with the support of Erwin's assistance, I win high paying projects.

Date of experience: December 4, 2017

Thumbnail of user vloram
Serbia
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Andrei helped me with all my questions. I appreciate it

Date of experience: September 27, 2023

Thumbnail of user priyalm4
Sri Lanka
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Great experience. Barry help me to clear some doubts I had also.

Date of experience: March 13, 2023

Thumbnail of user muhammada670
Pakistan
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

She is really polite and humble, Thank you so much.

Date of experience: March 5, 2023

Thumbnail of user jaycel12
Bangladesh
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

He was an awesome guy. I got all of my answers from him. Thank you.

Date of experience: September 8, 2023

Thumbnail of user johnlyndonh
Philippines
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

I had a great chat with Jordan V. He provided well explained information and good news. Thank you for your help.

Date of experience: December 8, 2022

Thumbnail of user maxv80
Egypt
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Maine M. (Freelancer Support) was very helpful and friendly

Date of experience: March 3, 2023

Thumbnail of user tatjanat6
Switzerland
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Unbelievably best support thanks for the quick help and information

Date of experience: March 3, 2023

Thumbnail of user aktauzzamans
Bangladesh
1 review
0 helpful votes
  • Send Message
September 6th, 2019

His name is Phoebe C.And he did a great job of helping solve my problem. Thank you dear Freelancer.com

Date of experience: September 3, 2019

Thumbnail of user hectorc36
Mexico
1 review
0 helpful votes
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November 22nd, 2017
Verified purchase

I had some problems with a billing from my account, and they helped me in the best way, very nice customer service.

Date of experience: November 21, 2017

Thumbnail of user trentm112
Arizona
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

Chelsea was great and very helpful with the whole process.

Date of experience: January 2, 2023

Thumbnail of user hamzao15
Morocco
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

It was a good/nice experience with your stuff. Thanks freelancer.com

Date of experience: July 10, 2023

Thumbnail of user abdullaha757
Bangladesh
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Excellent assistance, He has friendly communication, and I really appreciate his help

Date of experience: July 13, 2023

Thumbnail of user arielp18
KR
1 review
0 helpful votes
  • Send Message
June 1st, 2019
Verified purchase

Her service was really nice and helpful! She solved problem I am struggling with so fast, which makes me very satisfied. Thank you!

Date of experience: May 28, 2019

Thumbnail of user nazneens3
Bangladesh
1 review
0 helpful votes
  • Send Message
September 23rd, 2020

Freelancer Live chat support is very much responsive. They have responded immediately about my issue and ensured to resolve the matter.

Date of experience: September 23, 2020

Thumbnail of user emilyl94
Australia
1 review
1 helpful vote
  • Send Message
December 21st, 2017
Verified purchase

She helped me within 10 minutes and was really friendly. Would recommend Freelancer live chat again!

Date of experience: December 20, 2017

Thumbnail of user vanessam156
VE
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

I feel happy for the help. It was an excellent attention, they managed to solve my case. Thank you very much!

Date of experience: December 26, 2018

Thumbnail of user suryap27
India
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

I am having good experiences with verified team. Thanks

Date of experience: July 9, 2023

Thumbnail of user oanap
Egypt
1 review
3 helpful votes
  • Send Message
December 22nd, 2017

My issues on Freelancer.com got resolved when I contacted their Facebook Team. They are very responsive and helpful.

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2017

Thumbnail of user ebonk
Australia
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

Expert help! Fast and done well. Thank you so much guys.

Date of experience: July 8, 2023

Thumbnail of user florag44
Flora L.
Georgia
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

The interview was really smooth and informative as well. Such a pleasure talking with Chelsea

Date of experience: July 11, 2023

Thumbnail of user dorisy3
1 review
0 helpful votes
  • Send Message
December 5th, 2017

Pretty patient and helped me solving the issue! Now I can leave feedback on my freelancer project! Thank you so much!

Date of experience: December 5, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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