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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user olubamiseo
Germany
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Good customer service, Supportive, fast, and Excellent

Date of experience: May 26, 2023

Thumbnail of user prems44
Sweden
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Harriet A was really helpful regarding an issue with the dormant account.

Date of experience: January 5, 2023

Thumbnail of user ihora2
France
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

Thanks a lot for your help. The problem was fixed very quickly.

Date of experience: January 8, 2023

Thumbnail of user babaj7
Azerbaijan
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

They helped me to withdraw my funds which i tried and failed before.

Date of experience: May 22, 2023

Thumbnail of user attiqk
Pakistan
1 review
0 helpful votes
  • Send Message
August 6th, 2020
Verified purchase

Really helpful like always, needed some clarification regarding dispute. Told me each trivial detail which I wanted to know. Thanks

Date of experience: August 6, 2020

Thumbnail of user shairosea
Canada
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

He was kind to assist me and solved my issues, Great keep up the good work.

Date of experience: May 22, 2023

Thumbnail of user ekbalh1
Saudi Arabia
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

I am very happy for give new a Membership. Thanks lot Ralph M

Date of experience: May 22, 2023

Thumbnail of user lucianab25
Argentina
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Great! She solve all my problems, I was very worried but now everything its ok

Date of experience: January 3, 2023

Thumbnail of user umarf24
India
1 review
0 helpful votes
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October 10th, 2021
Verified purchase

Chelsea V. is good staff of freelancer verified team. She did excelled communication. Ask question proper way to easy understand. Thank you

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2021

Thumbnail of user ahmedn37
Egypt
1 review
0 helpful votes
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September 12th, 2019

Very helpful and make it easy for me to transfer money
But all of these after many times I emailed them

Date of experience: September 7, 2019

Thumbnail of user hiteshp36
India
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

It is safe, We can rely on freelancer site.
Thank you so much for providing this amazing platform.

Date of experience: January 2, 2023

Thumbnail of user jozellem2
Philippines
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Absolutely excellent in assisting their member. I will surely recommend this.

Date of experience: April 21, 2023

Thumbnail of user devp6
India
1 review
1 helpful vote
  • Send Message
February 24th, 2019
Verified purchase

Eileen provided great details and explain everything in Lehman term so a non technical person can also understand it.

Date of experience: February 20, 2019

Thumbnail of user vivekj9
India
1 review
0 helpful votes
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December 19th, 2018
Verified purchase

Lou has provided me an excellent service by providing some valuable tips while dealing with employers

Date of experience: December 18, 2018

Thumbnail of user muazu
Pakistan
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

I was having card authentication problem and that is solved.

Date of experience: April 4, 2023

Thumbnail of user peters622
Ireland
1 review
0 helpful votes
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October 11th, 2018
Verified purchase

Absolutely perfect customer support experience. Straight forward, focused, solution found. Thank you!

Date of experience: October 11, 2018

Thumbnail of user ahmedf80
Egypt
1 review
0 helpful votes
  • Send Message
March 23rd, 2023
Verified purchase

Great experience with the site, and clients
A lot of opportunities

Date of experience: March 23, 2023

Thumbnail of user michaelb10065
Kenya
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Communication was great. All the questions were clear and concise.

Date of experience: March 22, 2023

Thumbnail of user te8626
Singapore
1 review
0 helpful votes
  • Send Message
January 1st, 2018

Thanks to Troy C for assisting me with my inadvertent project deletion.

It was fast and professional.

Date of experience: December 29, 2017

Thumbnail of user maorym
Egypt
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Useful experience and helpful employee>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2023

Thumbnail of user karank70
India
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

Good support from the team, My deposit was safely given back without any issues.

Date of experience: September 23, 2023

Thumbnail of user amarenr
Colorado
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

The agent is very Friendly, supportive and understanding.

Date of experience: September 17, 2023

Thumbnail of user saads42
Pakistan
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

He is very good person, i am satisfy his service...

Date of experience: September 17, 2023

Thumbnail of user mikes4625
Canada
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

Fast assistance from Maine, got my problem fixed quickly

Date of experience: September 14, 2023

Thumbnail of user breifnee
Ireland
1 review
0 helpful votes
  • Send Message
February 18th, 2020
Verified purchase

Excellent, clear and professional. Very helpful member of staff in Ashton D. He solved my problem almost immediately.

Date of experience: February 18, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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