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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mohitk67
India
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

I have added deposit through paytm but it got stuck. Then freelancer support team helped me unstuck the amount

Date of experience: October 20, 2022

Thumbnail of user tasdelens
France
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Really good agent, she solved my problem in short time
Thanks a lot

Date of experience: July 14, 2023

Thumbnail of user aihlao
Philippines
4 reviews
0 helpful votes
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February 12th, 2021

Freelancer is a great site, consumers have rated this over 4 stars which means they are satisfied on the customer service

Date of experience: February 12, 2021

Thumbnail of user kaustavm
India
1 review
1 helpful vote
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January 9th, 2018

Very helpful in upgrading my membership which was not happening since long. Thanks much for your help.

Date of experience: January 8, 2018

Thumbnail of user nainit
India
1 review
0 helpful votes
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November 16th, 2019

Janine P. Was fast in replying and shared all the possible solutions from which i could pick whichever suited me best.

Date of experience: November 14, 2019

Thumbnail of user lisac3864
Jamaica
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

Thank u for refunding me. Please fix your cancel subscription button so this inconvenience doesn't happen to others.

Date of experience: September 30, 2022

Thumbnail of user vr56
Texas
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

Michelle A was very patient and provided me with all the details that I need to aware of on freelancer.

Date of experience: September 14, 2019

Thumbnail of user trnt4
Hungary
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

Freelancer's staff works responsibly, coordinating with active users optimally, but the downside is that withdrawals are quite slow.

Date of experience: May 13, 2021

Thumbnail of user abhisheks177
India
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

I made a payment using paytm and the money got debited from my account but has not credited to freelancer.

Date of experience: December 6, 2021

Thumbnail of user franciscoo4
Colorado
1 review
0 helpful votes
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December 29th, 2017

Charlotte is extremely helpful. She was very patient and really concerned about my interaction. Give that girl a raise!

Date of experience: December 28, 2017

Thumbnail of user nadhirahn
Malaysia
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

Main M. Is excellent at guiding me to overcome my problems. Good job!

Date of experience: July 12, 2023

Thumbnail of user ahmada474
Kuwait
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

A great place to find what I need regarding programming and scripting

Date of experience: July 12, 2023

Thumbnail of user shivamr16
India
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

Solved my problem in less then a min. Thank u so much bro appreciate it

Date of experience: July 11, 2023

Thumbnail of user ahmadi34
Pakistan
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

Very quick services from Allie. 5 Stars! Thank you so much!

Date of experience: July 11, 2023

Thumbnail of user sreesankarj
India
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

The verification team was really helpful and professional.

Date of experience: July 11, 2023

Thumbnail of user jamalb55
Indonesia
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

They make responses less than 24 hours, to the point, and clear. Thank you very much for your support

Date of experience: September 2, 2022

Thumbnail of user juliep297
Philippines
1 review
0 helpful votes
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June 4th, 2019
Verified purchase

Assist me well with my queries, all though not sure how it will be fixed. Please Freelancer fix this soon as possible. Thank you

Date of experience: June 3, 2019

Thumbnail of user milesd51
Australia
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Was a very easy and calm conversation. It made the interview flow well

Date of experience: May 19, 2023

Thumbnail of user vishalp65
India
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Macy M solved my query fast and politely. Thank You

Date of experience: May 28, 2023

Thumbnail of user nathann34
Tennessee
1 review
1 helpful vote
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February 26th, 2019
Verified purchase

Answered all of my questions and provided outstanding service! I would highly recommend speaking with Eric if you have any problems

Date of experience: February 26, 2019

Thumbnail of user saviop1
Sri Lanka
1 review
0 helpful votes
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January 24th, 2018

Its so great freelancer having live support and contacting fast as possible, awesome work. Thank you Very much

Date of experience: January 23, 2018

Thumbnail of user saml158
China
1 review
0 helpful votes
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January 19th, 2018

Charlotte is really helpful and effective. With the good service, I am willing to continue my membership.

Date of experience: January 19, 2018

Thumbnail of user onyio
Poland
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

Customer support helped me resolve a milestone-release issue I had. They were swift with their response.

Date of experience: April 22, 2022

Thumbnail of user sinank4
Turkey
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Thank you to all the technical friends who informed me.

Date of experience: January 9, 2023

Thumbnail of user vinaym24
India
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

It was smooth and really quick. Great work by the freelancer team! Hope to see some benefits of getting verified soon.

Date of experience: November 9, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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