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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rajuk18
India
1 review
0 helpful votes
  • Send Message
June 16th, 2019
Verified purchase

Sean is a nice agent to answer your questions, He gives you quick replies. Will definitely wants the same guy for all my FL Queries. Thank buddy!

Date of experience: June 16, 2019

Thumbnail of user gabrielians
KR
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

Good experience Allie helped a lot to get my case taken care of

Date of experience: July 23, 2023

Thumbnail of user jessicab661
Viet Nam
1 review
0 helpful votes
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June 16th, 2019
Verified purchase

Good service and professional.
She guided me to know more detail regarding preferred freelancer system.
Thanks.

Date of experience: June 14, 2019

Thumbnail of user gopinaths3
India
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

It was very quick and straightforward response regrading the resolution for my account activation.
You are doing great job.

Date of experience: December 10, 2021

Thumbnail of user amitj18
India
1 review
0 helpful votes
  • Send Message
June 10th, 2019
Verified purchase

Anastasia D. Is very Helpful and calmly answer to my question. I'm happy with that.

Thanks again for the help

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2019

Thumbnail of user anthonyn60
Kenya
1 review
0 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

Stephanie M. Was more than helpful. Prompt, and addressed my issues in an unbiased manner. She is the best.

Date of experience: March 20, 2018

Thumbnail of user saintw
BA
1 review
0 helpful votes
  • Send Message
March 10th, 2019
Verified purchase

Oscar J. Has been most helpful, and helped me resolve my issues in a swift manner! I am extremely satisfied

Date of experience: March 7, 2019

Thumbnail of user makhjanuli
Bangladesh
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Mason D. From freelancer support provided a true help, well mannered, explained everything clearly to me and I m satisfied with his service.

Date of experience: December 26, 2018

Thumbnail of user emanf3
Egypt
1 review
0 helpful votes
  • Send Message
January 10th, 2023
Verified purchase

This experience was helpful and I'm glad I got refunded ;)

Date of experience: January 10, 2023

Thumbnail of user hussaina22
Bangladesh
2 reviews
0 helpful votes
  • Send Message
March 13th, 2018

Erwin C. Is awesome. I was having some issues with my express withdrawals. He helped me quickly :). Thanks :)

Date of experience: March 12, 2018

Thumbnail of user ihsanu
Pakistan
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Very Professional,She have great communication skills

Date of experience: July 18, 2023

Thumbnail of user raiman
Pakistan
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

It was a tough but excellent experience to get verified.

Date of experience: January 16, 2023

Thumbnail of user ahmede225
Egypt
1 review
0 helpful votes
  • Send Message
January 15th, 2023
Verified purchase

I had a PayPal withdrawal issue that has been resolved by Lyndon S. Support Team.
Thanks again!

Date of experience: January 15, 2023

Thumbnail of user abdelrhmanm
PS
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Unfortunately, it was a very bad experience that did not fully inform me

Date of experience: January 18, 2023

Thumbnail of user gabrielv204
Texas
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Barry was very helpful and professional. I appreciate your support.

Date of experience: May 29, 2023

Thumbnail of user hammads11
Pakistan
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

This platform is great to work for experience people.

Date of experience: May 29, 2023

Thumbnail of user craigr495
South Africa
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

Zen helped resolve my issue in a professional manner

Date of experience: January 16, 2023

Thumbnail of user nouraa32
Saudi Arabia
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Quick response, my problem was solved more than once, they all rate 5 stars and deserve the speed of cooperation!

Date of experience: April 6, 2022

Thumbnail of user paulw2592
GB
1 review
0 helpful votes
  • Send Message
April 28th, 2023
Verified purchase

Requested a deposit refund, was handled quickly an efficiently

Date of experience: April 28, 2023

Thumbnail of user mayare1
mayar N.
Sweden
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

I was having issue with my freelancer and he helped me a lot to fix that

Date of experience: May 1, 2023

Thumbnail of user julietac8
Argentina
1 review
0 helpful votes
  • Send Message
March 2nd, 2020
Verified purchase

The attention service instantly solved my problem, they were understanding and friendly. I'm very grateful.

Date of experience: March 1, 2020

Thumbnail of user hireng3
India
1 review
0 helpful votes
  • Send Message
April 8th, 2023
Verified purchase

Little bit late respond. But freelancer team resolve my issues. Thank you.

Date of experience: April 8, 2023

Thumbnail of user nevilv
India
1 review
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

My issues has been resolved by Freelancer in very quick and professional way.
I am thankful to the team.

Thanks

Date of experience: January 26, 2022

Thumbnail of user anonimusa1
Serbia
1 review
0 helpful votes
  • Send Message
April 4th, 2018
Verified purchase

Very fast and effective support.
They are always there to provide accurate information.
Each recommendation.

Date of experience: April 4, 2018

Thumbnail of user valentinc33
Florida
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

I felt really comfortable with my interviewer, he was nice, thoughtful and real friendly

Date of experience: March 21, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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