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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user fatimah77
Oman
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

It went smoothly and my questions were answered with in good manners

Date of experience: September 23, 2023

Thumbnail of user manpreetk80
India
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Having spent quite some time on this platform, I must say it has been an amazing experience.

Date of experience: March 17, 2023

Thumbnail of user lorikg3
Serbia
1 review
1 helpful vote
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September 29th, 2019
Verified purchase

Easy & Clear answers very patient and she has completed the task that i wanted to make so great support :D

Date of experience: September 28, 2019

Thumbnail of user sk.farhanuli
SK.Farhanul L.
Bangladesh
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

I get instant support from assistance.That was a great experience.

Date of experience: March 8, 2023

Thumbnail of user nishantk9
India
1 review
0 helpful votes
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March 27th, 2018

The customer support agent, Erwin C. Was a great assistance. He understood my concern and solved it promptly.

Date of experience: March 27, 2018

Thumbnail of user aghad2
Pakistan
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Its amazing experience and really enjoyed the conversation.

Date of experience: January 16, 2023

Thumbnail of user martynb34
GB
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Thorough, polite, focused
Russell was very professional

Date of experience: July 25, 2023

Thumbnail of user saschap2
Serbia
1 review
0 helpful votes
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June 22nd, 2019
Verified purchase

My project was removed and Phoebe activated it again, so, she helped me to clear situation, of course, I am happy

Date of experience: June 21, 2019

Thumbnail of user ravenb55
Florida
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Transaction went smoothly. Easy to communicate. I am especially thankful of the schedule accommodation that was made for me.

Date of experience: July 14, 2022

Thumbnail of user tomp411
Australia
1 review
1 helpful vote
  • Send Message
June 20th, 2019
Verified purchase

Jessica B - Fixed the problem and was easy to deal with. A ++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: June 18, 2019

Thumbnail of user shoaiba31
Pennsylvania
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Great experience I was able get the verification badge after my interview.

Date of experience: July 27, 2023

Thumbnail of user alinac15
RU
1 review
0 helpful votes
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June 20th, 2019
Verified purchase

Freelancer.com is very convenient for getting talented freelancers.
I really appreciate your help and recommend freelancer platform.

Date of experience: June 19, 2019

Thumbnail of user nafisi1
Bangladesh
1 review
1 helpful vote
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March 13th, 2019

Erwin C helped me to understand some queries. He was extremely good in terms of professionalism and answering. Thank you Sir.

Date of experience: March 13, 2019

Thumbnail of user rohang52
India
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

I'm happy to get back my account. Thank you freelancer team.

Date of experience: July 23, 2023

Thumbnail of user humeram1
Pakistan
1 review
1 helpful vote
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March 13th, 2019
Verified purchase

Very helpful conversation. Jade D has given me good suggestion as a new freelancer and resolve my doubts

Date of experience: March 12, 2019

Thumbnail of user aylaz1
AE
1 review
1 helpful vote
  • Send Message
March 14th, 2019

I had some doubts regarding a matter and it was cleared in simple yet perfect way.
Great help!
Thank you!

Date of experience: March 5, 2019

Thumbnail of user lisettec4
Nicaragua
1 review
1 helpful vote
  • Send Message
March 12th, 2019
Verified purchase

Excellent assistance from Judith J. Was very helpful. Resolved satisfactorily each of my doubts and concerns

Date of experience: March 11, 2019

Thumbnail of user roseaned1
Brazil
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

The person who helped me was awesome! Thank you very much

Date of experience: July 23, 2023

Thumbnail of user bachans
Australia
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

Got a great prompt help from Ashton D. He understood my requirements and took no time in fulfilling the same.
Thanks.

Date of experience: July 28, 2021

Thumbnail of user alexanderg55
Denmark
1 review
1 helpful vote
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April 4th, 2018
Verified purchase

Fast and efficient help from Josie G. No complaints. Don't really have 100 characters of things to say though...

Date of experience: April 4, 2018

Thumbnail of user raymondc586
Thailand
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Fast response, clear information, problem resolved before further action needed (my own dumb fault).

Date of experience: May 24, 2022

Thumbnail of user philippl1
Germany
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

I accepted two projects of scams and got a refund for the project fees without questions ask. Thanks.

Date of experience: March 26, 2018

Thumbnail of user ms526
India
1 review
0 helpful votes
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March 23rd, 2018
Verified purchase

Had issues with an accidental payment that was made and Rosie G helped to refund the full amount back.

Date of experience: March 23, 2018

Thumbnail of user yiseld
New York
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Olivia was helpful, replied quickly via email and took care of my request in a timely manner.

Date of experience: January 18, 2023

Thumbnail of user irfana51
Pakistan
1 review
0 helpful votes
  • Send Message
January 19th, 2023
Verified purchase

Solved my issue within 2 minutes, excellent service

Date of experience: January 19, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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