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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,506 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,849
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,506)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user pabloj15
Uruguay
1 review
0 helpful votes
  • Send Message
July 25th, 2018
Verified purchase

Excellent service helping me with a money issue. Fast, experienced and reliable. Thanks again!
Pablo

Date of experience: July 25, 2018

Thumbnail of user pradhumanj
China
1 review
0 helpful votes
  • Send Message
July 25th, 2018
Verified purchase

Frieda S.
Assisted me very nicely.
Understood my query in just a single call.
Good work Freelancer team.

Date of experience: July 24, 2018

Thumbnail of user naveenk121
India
1 review
0 helpful votes
  • Send Message
January 27th, 2023
Verified purchase

Awesome support, Help me to avail the correct feature on my profile. Thank you.

Date of experience: January 27, 2023

Thumbnail of user mauros26
Italy
1 review
0 helpful votes
  • Send Message
July 23rd, 2018
Verified purchase

Just waiting 5 minutes before chatting. Than all informations received was ok and satisfied.

Thanks

Date of experience: July 21, 2018

Thumbnail of user muhammads386
Pakistan
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Provided helpful assistance. I appreciated the friendly and efficient service.

Date of experience: January 26, 2023

Thumbnail of user akibh5
Bangladesh
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

Always helpful. When I am in a problem they solve my all problems. Thank you

Date of experience: May 2, 2023

Thumbnail of user bhupinders23
Canada
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

I had great experience with the platform and have no complaints about getting help from support team!

Date of experience: March 15, 2022

Thumbnail of user sajjadh15
Bangladesh
1 review
0 helpful votes
  • Send Message
September 26th, 2021
Verified purchase

It was clear and straight to the point. No confusion or anything. Very professional agents. Can't recommend more!

Date of experience: September 26, 2021

Thumbnail of user shaunw138
GB
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

A very pleasant experience with Chelsea. Would highly recommend to any other service user.

Date of experience: January 26, 2023

Thumbnail of user omarh44
Afghanistan
1 review
0 helpful votes
  • Send Message
July 17th, 2018
Verified purchase

Stephanie M. Was very helpful and understanding my inconvenience had helped me give this site another shot.

Date of experience: July 16, 2018

Thumbnail of user mayankj18
India
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

The experience of this video interview with her was so good.
Thanks

Date of experience: April 11, 2023

Thumbnail of user razmanf
Sri Lanka
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Great experience with Joey. He was extremely helpful.

Date of experience: April 12, 2023

Thumbnail of user phuocl6
Viet Nam
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

He explained clearly, waited patiently and supported me enthusiastically

Date of experience: March 29, 2023

Thumbnail of user nadeems28
India
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

freelancer.com has good team and support to freelancer

Date of experience: March 29, 2023

Thumbnail of user brajmohank
India
1 review
0 helpful votes
  • Send Message
March 9th, 2023
Verified purchase

It was nice meeting with you, Polite behavior, understanding, supportive :)

Date of experience: March 9, 2023

Thumbnail of user katherinec971
Spain
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

The support agent was very kind and fast to resolve.

Date of experience: September 12, 2023

Thumbnail of user creativen2
Pakistan
1 review
0 helpful votes
  • Send Message
July 30th, 2018
Verified purchase

Katie R is a great communicator i hope she will take action immediately and solve my issue about this concern...

Thank you

Date of experience: July 29, 2018

Thumbnail of user visac1
Washington
1 review
0 helpful votes
  • Send Message
July 30th, 2018

I had a good response from "Erwin C" It was so much informative & also solved my problem. Wish all the best freelancer.com

Date of experience: July 28, 2018

Thumbnail of user szondiz
Hungary
1 review
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

Quick and helpful support who can find the best solution. Thank you

Date of experience: August 10, 2023

Thumbnail of user syeda320
Pakistan
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

The guy was good and communication friendly however a little overwhelmed.

Date of experience: August 9, 2023

Thumbnail of user tahaa42
Pakistan
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

Great guidance from Russell V on setting up freelancer profiles

Date of experience: August 9, 2023

Thumbnail of user abdulbasitm
AE
1 review
0 helpful votes
  • Send Message
August 8th, 2023
Verified purchase

Chelsea is quick and very understandable in dealing with situation.

Date of experience: August 8, 2023

Thumbnail of user abdulj10
Pakistan
1 review
0 helpful votes
  • Send Message
July 21st, 2018

Received assistance in easy and clear way which helped me to resolve my issue with full satisfaction.

Date of experience: July 19, 2018

Thumbnail of user evah130
Indonesia
1 review
0 helpful votes
  • Send Message
December 27th, 2020

Great jobs! Very good and fast response to help my problems. Hopefully it can be maintained. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2020

Thumbnail of user alisalmanm
Pakistan
1 review
0 helpful votes
  • Send Message
July 18th, 2018
Verified purchase

Erwin C. Is member of freelancer support team and resolved my issue promptly. I would highly recommend this site as it seriously looks after you

Date of experience: July 17, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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