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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,849
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,505)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user waleedj7
Pakistan
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

Yes freelancer employees guide very well.
But unfortunately some scammers made me a loss of 30 dollars by taking security fee.

Date of experience: November 20, 2021

Thumbnail of user sonalip8
India
1 review
0 helpful votes
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August 26th, 2018
Verified purchase

Josie G helped me sort out my membership issue in no time. I would appreciate if freelancer changes it policy regarding how free trials work.

Date of experience: August 24, 2018

Thumbnail of user saads38
Pakistan
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Joey C was kind and polite with me while on interview

Date of experience: June 8, 2023

Thumbnail of user rameezj
Pakistan
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Awesome dealing and highly cooperative teams to provide support in public regards

Date of experience: February 1, 2023

Thumbnail of user reneh63
VE
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

All good.!
Eric was very attentive and his assistance helped me solve my problem, it only took a few minutes :)

Date of experience: August 22, 2018

Thumbnail of user mukeshp38
Mukesh W.
India
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Date of experience: January 31, 2023

Thumbnail of user nahlas5
Egypt
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Very helpful and patient it was a pleasure working with you

Date of experience: June 8, 2023

Thumbnail of user jorys
Netherlands
1 review
0 helpful votes
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September 2nd, 2018
Verified purchase

Friendly customer service and solved my "problem" super fast. I'm glad that freelancer has a support with these kind of employees.

Date of experience: August 31, 2018

Thumbnail of user udayg2
India
2 reviews
0 helpful votes
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August 30th, 2018
Verified purchase

Benny S., support executive from Freelancer.com was excellent to address and solve my concern perfectly, thanks for your help!

Date of experience: August 30, 2018

Thumbnail of user ralucap2
Romania
1 review
0 helpful votes
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August 30th, 2018
Verified purchase

It helped me understand the freelancing thing.
She is very good and helpful.
Thanks once again for your support

Date of experience: August 30, 2018

Thumbnail of user anss1
AE
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

My refund process went so easy with Harriet.A special thanks to him

Date of experience: February 3, 2023

Thumbnail of user elliottd36
California
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Thank you for giving me guidance in starting my journey here on freelancer

Date of experience: June 9, 2023

Thumbnail of user fahadm28
India
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I received great support for my query from Kelly, he was polite and quick in helping me.

Date of experience: May 6, 2023

Thumbnail of user jasonh2197
Australia
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Kelly was great. Helped me settle my questions and anxiety. Cheers

Date of experience: May 6, 2023

Thumbnail of user hain52
Viet Nam
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

I want to get the verified program on this platform, and Chelsea gave me a great support! Super nice communication. Thank you so much.

Date of experience: October 3, 2021

Thumbnail of user bhavikaj4
India
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

It was good experience with kelly thanks for assist me about my membership renew plan

Date of experience: January 30, 2023

Thumbnail of user muhammada222
Pakistan
1 review
0 helpful votes
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December 19th, 2019

Janine P. Ia a great attendant. Smart and fast helpful.He assist me in everything I asked him professionally.

Date of experience: December 18, 2019

Thumbnail of user haldund
Turkey
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

I needed support, Russel V. took care. It was fast and helpful. Thanks.

Date of experience: April 12, 2023

Thumbnail of user howards466
Ohio
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Katie B. Did a fantastic job -even after our chat got disrupted - she reached out to me and finalized the process

Date of experience: August 2, 2022

Thumbnail of user rantheber
South Africa
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Freelancer has been exceptional with their service thus far.

Date of experience: April 12, 2023

Thumbnail of user anmolm4
India
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

It was a pleasure talking with the staff member Chelsea!

Date of experience: April 12, 2023

Thumbnail of user ashutoshs41
India
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

This site's best option for receiving/giving outsourced work.

Service
Value
Shipping
Returns
Quality

Date of experience: March 23, 2023

Thumbnail of user snehal2
India
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Freelancer have very good customer service executive. They solved the problem within 24 hours. Helpful.

Date of experience: August 14, 2021

Thumbnail of user ikhwann1
Indonesia
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Jethro M. Very helpful in its product offerings, all good

Date of experience: March 20, 2023

Thumbnail of user suvrodebs
Bangladesh
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Within a times replayed and solved my problem. Thank you so much.

Date of experience: September 15, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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