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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,848
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,504)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user nachiketd
India
1 review
0 helpful votes
  • Send Message
January 21st, 2019
Verified purchase

Freelancer resolved my issue quickly.
I am very happy for the support that they have provided.
Much obliged.

Date of experience: January 19, 2019

Thumbnail of user suef184
Missouri
1 review
0 helpful votes
  • Send Message
October 26th, 2020

Josie was very helpful in helping me deal with my membership. I really appreciated all her help and efforts,

Date of experience: October 25, 2020

Thumbnail of user princc
Philippines
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

Bailey is very accommodating and didn't disappoint me. Thank you so much for your help! Keep up the good work.

Date of experience: November 28, 2018

Thumbnail of user sparximers
Lebanon
1 review
0 helpful votes
  • Send Message
October 22nd, 2018
Verified purchase

Jade D. Was great help, he answered my questions and left no doubts:)
Thanks for being professional!

Date of experience: October 21, 2018

Thumbnail of user rafiaj1
Pakistan
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

The agent was really helpful and guided me well. Thanks

Date of experience: August 14, 2023

Thumbnail of user tanzima4
Australia
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Quick and effective support from the team. Thanks to Allie A.

Date of experience: August 13, 2023

Thumbnail of user farrukhs19
Pakistan
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Excellent experience with this guy at customer support

Date of experience: June 12, 2023

Thumbnail of user seano341
Australia
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

Very easy to connect via chat and resolve my issue

Date of experience: February 8, 2023

Thumbnail of user roudhaa3
AE
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Problem resolved quickly and kelly V was so professional

Date of experience: February 12, 2023

Thumbnail of user fatemehj2
Washington
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

Very helpful and took the time to answer all of my question.

Date of experience: February 8, 2023

Thumbnail of user marks5911
Hawaii
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

Was able to reactivate my account with ease using verification process.

Date of experience: February 11, 2023

Thumbnail of user adeela44
Pakistan
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

She has ask all questions in very clearly. I easily understand.

Date of experience: June 12, 2023

Thumbnail of user dianat602
Mexico
1 review
0 helpful votes
  • Send Message
February 7th, 2023
Verified purchase

Jordan V (the agent) was very helpful and assisted me quickly.

Date of experience: February 7, 2023

Thumbnail of user alaae35
AE
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

She dealt with me wonderfully and solved my problem in an elegant manner

Date of experience: February 10, 2023

Thumbnail of user sofiam171
Mexico
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

Kevin helps me with my issues and do a great job, also he was kind

Date of experience: February 10, 2023

Thumbnail of user farihulr2
Indonesia
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

I think fast respond chat customer service, and solve my problem

Date of experience: June 11, 2023

Thumbnail of user muhammadzaids
Muhammad Zaid K.
Virginia
1 review
0 helpful votes
  • Send Message
February 7th, 2023
Verified purchase

Madison H is such a nice lady. She guide me in proper way

Date of experience: February 7, 2023

Thumbnail of user arsalanh3
Pakistan
1 review
0 helpful votes
  • Send Message
March 29th, 2022
Verified purchase

Had a wonderful experience with Chelsea. Clear communications and supportive freelancer staff member

Date of experience: March 29, 2022

Thumbnail of user subratos
Bangladesh
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

This is really good. She to too much cooperative.
Thanks.

Date of experience: February 7, 2023

Thumbnail of user hamzaa118
Jordan
1 review
0 helpful votes
  • Send Message
February 7th, 2023
Verified purchase

Date of experience: February 7, 2023

Thumbnail of user elijahk130
Kenya
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

The best support I ever had in tenths of freelance sites

Date of experience: February 9, 2023

Thumbnail of user user8430
Belarus
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

Helped quickly and accurately, Kelly is a great guy.

Date of experience: May 5, 2023

Thumbnail of user laurentiup4
Romania
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Very understanding and helpful. Much appreciated.
It shows why Freelancer is a professional website.
Thank you!

Date of experience: November 30, 2022

Thumbnail of user bibinm
India
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

Really understood the issue.
I got response on correct time.
No delay

Date of experience: April 13, 2023

Thumbnail of user sultanaj6
Bangladesh
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

Its a good experience all over we have about this program

Date of experience: April 14, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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