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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,503 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,503)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user yassers15
India
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Date of experience: February 10, 2023

Thumbnail of user rafaelg262
Colombia
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

The interaction was super quick and efficient. Solved completely my problem.

Date of experience: May 7, 2023

Thumbnail of user simranp11
India
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Kelly is very professional, cleared all my doubts.

Date of experience: May 6, 2023

Thumbnail of user gregn266
California
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

It was a good experience. They took care of my request very well.
GN

Date of experience: February 12, 2023

Thumbnail of user azamatt
Kazakhstan
1 review
0 helpful votes
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December 30th, 2019

Helps me with my problem in about 5-6 minutes, and they really tries help you. Special thanks to Ella

Date of experience: December 26, 2019

Thumbnail of user joem2903
New Hampshire
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Great info from Maine, any question I had was quickly answered!

Date of experience: April 14, 2023

Thumbnail of user abdulwahabs
Pakistan
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

It is very good, easy to talk, understandable, professional.

Date of experience: March 30, 2023

Thumbnail of user abdulr146
GB
1 review
0 helpful votes
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January 16th, 2021

Good support system, understand problem, of members.
If any one get trouble freelancer help them to resolve

Products used:
Digital Services

Service
Value
Shipping
Returns
Quality

Date of experience: January 15, 2021

Thumbnail of user saral407
Serbia
1 review
0 helpful votes
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August 26th, 2021
Verified purchase

I have had troubles with closing my account. Support team replied to me immediately and they closed it within 2 days.

Date of experience: August 26, 2021

Thumbnail of user tahiri7
Pakistan
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Allie A is great to assist in matter of withdrawal...

Date of experience: August 23, 2023

Thumbnail of user mdsultanm
Bangladesh
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

It was amazing support for me. I am glad to use freelancer.com.

Date of experience: August 27, 2023

Thumbnail of user maleks12
Libya
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Nice handle by freelancer customer services.

Thank u all.

Date of experience: February 13, 2023

Thumbnail of user mahmoudm72
Egypt
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Indeed I found your service to be complete and on time, thank you

Date of experience: February 13, 2023

Thumbnail of user mageda8
Mexico
1 review
0 helpful votes
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October 31st, 2020

Freelancer has a very great support, excellent, answer all questions clearly, high recommended, Thanks

Date of experience: October 30, 2020

Thumbnail of user jmacxo
Australia
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

Thankyou Betty for dealing with multiple questions and answering them throughly so it was easy to understand

Date of experience: January 16, 2019

Thumbnail of user mariaa329
Greece
1 review
0 helpful votes
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January 27th, 2019
Verified purchase

I am very excited working with freelancer.com! Many job opportunities and Excellent support! Is my favorite!

Date of experience: January 25, 2019

Thumbnail of user webnxat
India
1 review
0 helpful votes
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October 16th, 2018
Verified purchase

Every time i'm trying to contact with freelancer support. They are always available for me. The communication is really good. Thanks

Date of experience: October 15, 2018

Thumbnail of user melvinf21
Singapore
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

Would like to thank Stephanie M. For her help. She provides more understanding on how freelancer's invoicing system works

Date of experience: October 4, 2018

Thumbnail of user taavim
Switzerland
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

Had issue where system showed 6 days ago projects. Support explained how notification can be modified to make it work again

Date of experience: October 4, 2018

Thumbnail of user pranjalk2
India
1 review
0 helpful votes
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October 31st, 2020

Allen S was very polite and clear in resolving my payment related query on freelancer.com. Great experience!

Date of experience: October 30, 2020

Thumbnail of user md.mehedih
Bangladesh
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I had some issue but they help me to solve the problem.

Date of experience: August 21, 2023

Thumbnail of user thun35
Viet Nam
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

Very smooth. All my questions are answered right away. Friendly support team members. Really appreciate your service :D

Date of experience: August 27, 2021

Thumbnail of user ritent
Canada
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

To the point and fast! Refund request was processed quickly.

Date of experience: June 15, 2023

Thumbnail of user jaypalkumarc
India
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

It was very great and nice experience. Kelly has done excellent job within few seconds. Thank you so much

Date of experience: November 1, 2021

Thumbnail of user fabiom42
GB
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

Had a really nice experience today chatting with Ashton D, very helpful he was able to reply all my questions

Date of experience: May 4, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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