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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,503 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,848
Neutral
13
Negative
32
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,503)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1268) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mahdic10
Tunisia
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

5 stars kelly V. i am naming my daughter after you in the future

Date of experience: April 14, 2023

Thumbnail of user bassame1
Egypt
1 review
0 helpful votes
  • Send Message
April 22nd, 2021
Verified purchase

I got in contact with Byron C. And he/she helped me very much, thank you for have such a great people like him/her.

Date of experience: April 22, 2021

Thumbnail of user randeepk1
India
1 review
0 helpful votes
  • Send Message
August 31st, 2021
Verified purchase

Freelancer support team is very fast. They provide me solution only in 2 hrs for my concern.

Thanks

Date of experience: August 31, 2021

Thumbnail of user viktoryiam1
Belarus
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Quickly and clearly explained the procedure for reopening an account, provided links to filling out forms

Date of experience: December 5, 2022

Thumbnail of user sofiah79
Puerto Rico
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Maine help me through the whole process. Great customer service.

Date of experience: March 31, 2023

Thumbnail of user khansaz
Pakistan
1 review
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

Chris. Y properly guide me for payment verification method.

Date of experience: September 28, 2023

Thumbnail of user bayut
Indonesia
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Great person from Freelancer, Nice interview with him

Date of experience: March 24, 2023

Thumbnail of user brunab14
Brazil
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I really liked my experience, they were super attentive!

Date of experience: March 21, 2023

Thumbnail of user andresr174
Mexico
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Easy and well guided verification process. Great support

Date of experience: September 25, 2023

Thumbnail of user prosenjitg4
India
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Today I had a very nice meeting with Chelsea regarding the verified program. Great experience so far!

Date of experience: December 4, 2022

Thumbnail of user nesmah
Egypt
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

I cancelled my membership and you were helpful to cancel the charge.

Date of experience: March 14, 2023

Thumbnail of user andresestivenh
Colombia
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Excellent attention and predisposition for the interview despite my difficulty in English, everything went wonderfully.

Date of experience: August 11, 2022

Thumbnail of user christophert1175
Australia
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

No need for further explanation, just do it is that enough?

Date of experience: September 18, 2023

Thumbnail of user joelm645
KR
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

This customer service explained several things, so I signed up.

Date of experience: March 15, 2023

Thumbnail of user maheshk79
Nepal
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Great Experience! Very helpful and give time to me until my problem solve.

Date of experience: August 30, 2023

Thumbnail of user asmarandafarchanh
Indonesia
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Andrei M. Is a good customer service. I am glad that my issue can solved fast.

Date of experience: August 28, 2023

Thumbnail of user suchismitac
India
1 review
0 helpful votes
  • Send Message
February 21st, 2022
Verified purchase

Has lots of patience. He answered all my queries. Also offered me 1 week time to clear the dues and 5000 credits.

Date of experience: February 21, 2022

Thumbnail of user carlosl534
VE
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Helpful and easy to resolve, thanks very much have good day

Date of experience: August 27, 2023

Thumbnail of user asmaan2
Egypt
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Andrei was very helpful and answered all my questions.
Thank you

Value
Quality

Date of experience: August 27, 2023

Thumbnail of user abdulmuizk
Pakistan
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

It was good and professional help I appreciate that

Date of experience: August 25, 2023

Thumbnail of user dianak523
Canada
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

I spoke with Chelsea to get verified today on freelancer. She was very friendly and professional. Thank you.

Date of experience: September 25, 2022

Thumbnail of user tariqq2
Egypt
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

Throughout my whole journey on freelancer.com, Support team was doing great job and prompt response.

Date of experience: September 1, 2021

Thumbnail of user manishk197
India
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Support person is good he tell me how to block the scammer.

Date of experience: August 25, 2023

Thumbnail of user mdekramulh
India
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Nice interaction *******@Chelsea, communication skill is very good.

Date of experience: August 24, 2023

Thumbnail of user sowrabkumarp
GB
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Late Response but Answer is very accurate. Thank you so much for answering my all questions.

Date of experience: August 24, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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