• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,502)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1268) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user josephs3445
TZ
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

Excellent support, with simple and easy user interface

Date of experience: April 17, 2023

Thumbnail of user asmaam11
Egypt
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

Well, the rep was supportive. Although my issue doesn't solved yet. But he tried to help me.

Date of experience: April 16, 2023

Thumbnail of user tomislavs5
Serbia
1 review
0 helpful votes
  • Send Message
April 19th, 2023
Verified purchase

Good experience very professional approach with direct questions great communication overall.

Date of experience: April 19, 2023

Thumbnail of user tolulopeo20
Nigeria
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Javier was very helpful with my inquiry. Thanks so much for your assistance.

Date of experience: April 4, 2023

Thumbnail of user yogieputeran
Indonesia
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

She did her job explaining to me what the program is

Date of experience: March 15, 2023

Thumbnail of user jog240
Australia
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

Helped me with ease to solve my issue. Addressed it without fuss.

Date of experience: March 14, 2023

Thumbnail of user omarisc
Ecuador
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

She was very kind and indicated the possible solutions.

Date of experience: September 15, 2023

Thumbnail of user timm1830
Australia
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Yes once the problem was found then Freelancer resolved it. Thank you

Date of experience: March 7, 2023

Thumbnail of user rajeevk61
India
1 review
0 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

It was great experience with Russell V in my interview.

Date of experience: September 8, 2023

Thumbnail of user rashidp6
Pakistan
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Kevin is such a nice and professional assistant he guided me so wonderfully.

Date of experience: March 3, 2023

Thumbnail of user ahsana41
Pakistan
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

Very supportive and nice person in freelancer team

Date of experience: September 6, 2023

Thumbnail of user reganc30
Australia
1 review
0 helpful votes
  • Send Message
September 3rd, 2023
Verified purchase

Needed to change a review - done and dusted very quickly.

Date of experience: September 3, 2023

Thumbnail of user diegom259
Czechia
1 review
0 helpful votes
  • Send Message
September 2nd, 2023
Verified purchase

It is easy to resolve anything here.
Thanks so much Allie A.

Date of experience: September 2, 2023

Thumbnail of user emilijas3
MK
1 review
0 helpful votes
  • Send Message
September 4th, 2021
Verified purchase

I had a problem with releasing of one milestone. Freelancer Support gives me very good advice. Thanks

Date of experience: September 4, 2021

Thumbnail of user mdtasinr
Bangladesh
1 review
0 helpful votes
  • Send Message
September 2nd, 2023
Verified purchase

It was really helpful to me. Good communication and give important of my problem.

Date of experience: September 2, 2023

Thumbnail of user mimok2
Egypt
1 review
0 helpful votes
  • Send Message
September 2nd, 2023
Verified purchase

Helpful and patient agent.
Replies professionally.

Date of experience: September 2, 2023

Thumbnail of user sihamm2
Morocco
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Macy M helps me in an urgent issue and she is soo adorable

Date of experience: September 1, 2023

Thumbnail of user sahils86
India
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

I have raised a support query in the platform and it has been solved very fast by chelsea.

Date of experience: September 5, 2023

Thumbnail of user swarajg1
India
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

Support team is assisting ke in a very fast manner. Thank you for your efforts and service..

Date of experience: September 5, 2023

Thumbnail of user harwindersinghs
Australia
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Russell V. knows how to do excellent freelancer verified interviews.
I had an awesome experience.

Date of experience: September 1, 2023

Thumbnail of user giscaa
MD
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Helped me quite quickly and explained well what the problem was

Date of experience: September 1, 2023

Thumbnail of user mohamedh218
Egypt
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

You took my money and I won't use freelancer again

Date of experience: February 22, 2023

Thumbnail of user hinad5
Pakistan
1 review
0 helpful votes
  • Send Message
December 25th, 2021
Verified purchase

Team provide effective solution to your problem in a timely manner, keeps you updated with the status.

Date of experience: December 25, 2021

Thumbnail of user md.farida
Bangladesh
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

She is very professional. I really enjoyed the meeting with her. Thank you

Date of experience: February 22, 2023

Thumbnail of user kylarj1
GB
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Very clear and fast at addressing my issues, was a good experience would recommend

Date of experience: February 22, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?