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Freelancer has a rating of 4.7 stars from 18,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
God bless u all. You're good in customer service..
Date of experience: September 3, 2023
The ticket raised was closed abruptly without taking my consent. This proves that freelancers are cheating clients
Date of experience: October 18, 2021
She is very friendly and cooperative, Love to talk with her, it was an great conversation
Date of experience: September 6, 2023
I am very happy to contact the Freelancer team Thanks,,,,,,,,,
Date of experience: March 2, 2023
That was great experience. Thank you so much. Resolve my issue very fast and simple to understand.
Date of experience: March 1, 2023
Great work. Excellent. Quick, resourceful and helpful. Resolved the issue right away
Date of experience: March 3, 2023
She gave me hopes with my locked funds on freelancer
Date of experience: March 2, 2023
Maine was really great and helpful in solving my issue
Date of experience: March 3, 2023
The support service helped a lot with my request, they answered everything quickly and efficiently, thank you!
Date of experience: September 9, 2021
Everything went smoothly. I didn't had a chance to even start worrying about the result.
Date of experience: March 2, 2023
freelancer.com has great support and sincere team that understand your needs with project or communication solutions between all parties.
Date of experience: September 11, 2021
Response from Victor came in a flash!
It didn't take so much time to re-activate my account.
Thank you!
Date of experience: September 15, 2021
He is very Kind person and guide us very politeness I really appreciated, He deserve for more then 5 star rating excellent communications
Date of experience: December 14, 2017
Thank you for your help,
Your quick communication made me even happier,
I have received your cooperation in all kinds of problems
Thanks
Date of experience: November 24, 2021
During my time on freelancer.com, I only participated in contests.
These contests were absolutely horrifying. Nearly every user who entered had (1) completely ignored the guidelines set by the contest host, or (2) essentially copied the top-rated designs and then spammed the entry. Then they create fake accounts to "like" their own images & make them more visible.
But by far, the worst offense was that a ridiculous amount of users just stole images and logos from other sites, and did so without consequence.
I actually had a contest where I was the first to enter, I corresponded with the host to improve my design, and I spent upwards of 8 hours making something they would like. But when my design became the "top pick", a good 10 or 15 designers went and copied the image almost exactly. Even so, I thought I was fine because I was still rated the top design by the time the contest closed.
And then another designer, who was clearly using images stolen from google & photoshopped (mind you, the guidelines stated it was to be an "illustration"), was awarded the prize at the last minute.
This was not Freelancer.com's fault, it was the host's decision. Regardless, that was the last straw for me. I'm not about to spend hours on an original design just to have the winner be someone who slapped together an image in 5 minutes, especially if they just essentially copied my entry. And I'm certainly not going to continue making designs for employers who couldn't care less about anything other than the end result, even if it's created illegally.
If thousands of users on a website consistently violate copyright law without consequence, why would I feel like my work was safe from suffering the same fate?
From what I've been reading, I'm at least thankful that I never gave them access to my bank account.
Date of experience: May 21, 2016
We hate these guys with a passion, and we've been with them since they were out of Scandinavia (and decent - at that time they were getafreelancer.com GAF) - BEFORE they became Aussie owned and decided to see how much money they can screw out of everybody. Their fees are to the point of ridiculous (another site that we use charges a FLAT RATE OF $6.95 PER MONTH and there's no draconian escrow system - how you get paid is between YOU and the CLIENT, like grown ups.) and they keep going up, and the hoops you have to jump through FOR EVERYTHING is even more ridiculous. I spend more time explaining to clients HOW to make and release payments through them than I do actually working.
Now in the last couple of months, as if their fees and hoops aren't bad enough, they've decided freelancers can't ask for their initial milestone deposits (our initial milestones are a 33% deposit to cover things like software we have to buy for the client up front) to be released up front, they have to leave them in escrow. So, basically if the client stalls the project - we're out of pocket.
Their latest control freak trip - is they're complaining about everybody's profile pic/logo - and threatening to terminate our accounts if we don't "upgrade" our look. FYI - OURS IS OUR COMPANY LOGO!
Thank goodness we only use them to pick up an occasional job maybe twice a year. I really need to take the time and find another site to replace this one...
Tip for consumers:
AVOID THEM LIKE THE PLAGUE!
Date of experience: October 24, 2014
Josie G helped me very clearly and i am fully satisfied regarding my problem as it is resolved by Josie G in a moment.
Thankyou so much Josie G
Date of experience: April 11, 2018
Freelancer.com - this site used to be a marketplace for people to find work and others who want to get their work done. Just after this site got merged with scriptlance.com and vworker.com (Rent a coder - old name), the pool of freelancers increased to millions. Most of them from Indian and from Pakistan, Bangladesh. Now the situation with freelancer is that they are not interested in looking at the way projects are being posted or whether there is any minimum bid policy. People on freelancer can ask for anything that can take weeks and just post $30 to get this done. Obviously, many will jump into this to get done, but the problem comes for employers after they start work with such people. They either don't get satisfied work or get reasons from freelancer that scope is increasing. The problem is somewhere in middle, it is freelancer's bad policy if exposing others bids, others profile that make the situation so vulnerable. Is there anyone who wants to pay more for getting something done, when there is some one else who is so confident to say he can get it done.
Freelancer is just getting more and more worse day by day and they are just looking to be interested in making their UI more beautiful and fancy. Come on freelancer, focus on value which has created your base of business. Focus on your freelancer and employers who work together. See how many of them are happy. Else sooner your days are countable in fingers. People will just stop using you.
Also please stop marketing gifts, coupons etc. People come to your website for work, provide them good work place and they will be happy. Learn from elance and odesk. They know how to do business better. You have scored high only by acquiring your next competitors and showing your self big. High time to learn and you can see this page where 80% people have not scored more then 1 star for you.
Date of experience: December 19, 2013
Hello Ravindra, my name is Marcus and I'm from Freelancer.com. It is good to know that you have tried our site and we would like to thank you for the feedback you have provided.
We are working towards improving our Customer Experience, and what you just said regarding the projects and bids posted in the site is something that we really need to revisit, so as to prevent things like this from happening again in the future.
Feel free to email me directly at marcusc@freelancer.com as we would love to hear more about your thoughts on pain points you experienced and how we can improve our services to better support you and other users.
The chat took a little while and I wasn't sure if the assistant was still there but my issue was resolved
Date of experience: August 3, 2017
It's an excellent service that helped me a lot by Emeline, I am very happy to deal with this excellent service
Date of experience: September 9, 2020
Had a problem related to a contest where she had been selected as winner, but could not upload the final files
Date of experience: August 18, 2017
Happy for all the details. She helped me on each issue i had. So thanks alot for helping me. Highly Appreciated.
Date of experience: August 29, 2017
Aleck M. Was very kind, understanding, and remorseful about my situation and went the extra mile to get my case addressed.
Date of experience: October 22, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Lydia, Marcus of Freelancer.com here. Thank you for sharing your the pain points you've experience with the recent changes in our site processes.
I can see that you have raised some concerns about Milestone Payment. Should you encounter an issue with an employer about the payments, you can utilize our Dispute Resolution Services. Make sure that you provide all evidence you have that will support your claims. If you already bought software to start employer's project, mention it in your dispute claims along with supporting documents.
With regard to profiles, like what I have mentioned in my comment in another review posted here, we have made necessary changes in our quality guidelines. This was done to better capture the talent on our site, because, based on our studies, it is the freelancer's profile which the employer initially check when they consider someone for a job and your profile picture plays a big part of it.
Anyway, we have noted the feedback you've stated here and be assured that this will be reviewed by our management team as we are continuously striving to improve our Customer Experience. If there is anything else you wish to share or if you have issues which I can be of help, feel free to email me at marcusc@freelancer.com. Thank you, Lydia.