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Freelancer has a rating of 4.7 stars from 18,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Kayla B. Helped me a lot in escalating the issue and did her best in her capacity to address my concern
Date of experience: November 19, 2018
I'd like to thank Bettina for once again finding me the correct freelancer. This recuiter is the best one on Freelancer
Date of experience: October 12, 2017
Today i connected with Kyla B for the question about my profile she nicely solved it. Thank you again Kyla B
Date of experience: November 15, 2017
Very helpful throughout the discussion and helped me alot in many cases and solve my all problems. Very appreciated.
Thank you
Date of experience: December 1, 2017
Antionette gave me all the answers to all my questions and they were several so I'm grateful and happy with her.
Date of experience: November 23, 2017
Kayla B. Has all the technical skills to cater all the problems of mine and other freelancers like me on Freelancer.com
Date of experience: November 21, 2017
Super helpful. The costumer service employee was extremely nice and professional. Solved all my problems, explained everything and was very patient.
Date of experience: January 12, 2022
Very politeful support with quick response
Resolved my issues on time and I am really satisfied with effort and sincerity.
Thanks
Date of experience: May 26, 2019
Kayla. Very good supporter, explained very clear... got instant help from her.
I am new to freelance. I love this site..
Date of experience: January 2, 2018
He was nice and patients, giving good answers of all my questions. So, 5stars. For him and for the site freelancer.com
Date of experience: January 21, 2018
I come to Eula regarding my concern. I found that she is responsive and give me useful suggestion. Thanks Eula :)
Date of experience: June 7, 2019
The contact with Brenda was kind and explicite, it gave me a clear answer about the issue I was facing. Perfect!
Date of experience: March 8, 2018
I talked with Janika about my issue. She solved it in 5 min perfectly. I am very happy with her assistance.
Date of experience: March 14, 2020
Kayla B. Helped me a lot.
She was responsive and quick to act. It was a simple procedure dealing with her.
Date of experience: April 11, 2018
Very Professional and Very fast replaying... and really helpful Saved the day... with my Freelancer Account... her name is Kayla B.
Date of experience: June 6, 2018
She helped me explaining me a field that i haven't considered.
Really thanks also 'cause she understand my bad english ahahah
Date of experience: November 20, 2018
I have enjoyed working with 24task freelancer. Its a true and legit company. The company have been my source of income
Tip for consumers:
Releasing the payment fast
Products used:
Writing articles
Date of experience: October 6, 2022
Great help and support,... Kayla was very helpful giving me all the answers of the questions that I was looking for...
Date of experience: July 31, 2018
Nicely handled the enquery and i am very happy that they will contact the employer in order to resolve the issue
Date of experience: July 14, 2018
Kayla was extremely helpful. I would have never expected a refund but a kind support agent like Kayla can do wonders.
Date of experience: November 24, 2018
Freelancer customer support is excellent, they refunded the amount looking at the pandemic for my annual subscription. Rayana E. Was excellent.
Date of experience: August 31, 2020
Sad to hear that they not only still exist, but haven't gotten any better.
We had a project running there (iOS app), which looked fine at the beginning as the developer sent a video as proof of his work, we paid the first milestone.
Since we never received the finished project we didn't pay the rest of the money (sounds logical).
We wanted to use the money already in our account to pay a second developer we hired, which freelancer didn't do, because they needed additional account information. After completing the informatinos they wanted nothing happened, excpet that they were threatening us to close our account.
Sending emails and support tickets did not change anything, they wanted us to grant them permission to pay the first job (which still is unfinished). We lost approx. US$ 800.- there, our account doesn't exist anymore.
They closed the case we opened, we had to remind them many time that the dispute is not solved.
A few investigations showed that several people use freelance.com to systematically rip off people that offer them work.
The way that freelancer.com functions perfectly protects fraudsters of any kind, once you got money in an account there you will never ever get it back.
What they do and how they do it is illegal in our country.
The purpose of a site like freelance is to protect people who make business using their site, but as it looks they only care about the money that flows through their site, and giving their best to restrict withdrawals.
In generally we don't work anymore with freelancer sites, we hire freelancers directly after having talked to them on skype and after having them finished a little project (something stupidly simple like a "hello world" without any value or use). Every serious developer is more than willing to invest 30 mins in order to get a job that pays well.
Stay far away from freelance.com, roasting marshmellows over burning dollar bills is much less frustrating.
Date of experience: October 29, 2013
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Christian, Marcus from Freelancer.com here. It is perfectly understandable that you're very upset as you have experienced a lot of different issues on our site. Be assured that we are continuously striving to improve our Customer Experience. We have a specialized team who monitors suspicious accounts on the site and make sure that the necessary actions against the account is done to keep the site a safe environment for our users to do business. I want to address all of your concern and resolve any outstanding issue you may still be experiencing. Send me an email to marcusc@freelancer.com and I'll be able to look into your issues and resolve them as soon as possible.