Freelancer

I got a lot of benefits. Thanx you so much. Freelancer support is very helpfull for our. I respect freelancersupport.

After spending over $40 on English tests on Freelancer to boost my ratings I was invited to apply for a job which I didn't feel qualified for. The only way I could see on the Freelancer site to contact the client was to accept the job and ask her more questions, as she was adamant that she wanted to hire me despite the fact that the job was for a VA position in the UK which paid $600 - and I live in CA, USA. Imagine my shock when $60 was immediately deducted from my PayPal account. When I contacted PayPal to dispute the charge, my Freelancer account was "limited for security reasons". Despite repeated emails over the past 10 days, I am still waiting for a refund. Trying to chat with the help desk just sends me back to the page telling me my account is limited. Per Freelancer instructions I cancelled the dispute with PayPal in order to get my money back. I did that. Still no response. So, between taking the tests and the $60 fee I am $100 out of pocket - which isn't as much as some Freelancers have lost - but it's a lot of money to me! Wish I'd checked out the reviews before I decided to use Freelancer. I worked on Elance for years without any problems whatsoever. I wish they were still around.
I forgot to mention that I declined the job but Freelancer still took their fee. For NOTHING!

UPDATE - on 4/6 I received a credit to PayPal for the full amount. I was thrilled, and ready to change the rating I'd given Freelancer.

However, today Freelancer has charged my PayPal account $10.48. I have NO idea what this is for as I only intended to use the Free membership on Freelancer. It seems that once this company has your PayPal details they just help themselves. I will be disputing the payment.

I feel that Freelancer is just too eager to take money for nothing - and I sympathize with those of you who've lost a lot of money by using the site. I have contacted PayPal who have blocked this company from taking any more money from my account, and who have refunded the $10.48 fee which I did NOT approve as a recurring payment.

BEWARE!

First and Last Time! HORRIBLE! Please stay away from this site!
I awarded a project to WebSky7 who agreed to take on the job the next day. The following day I contacted them around 12pm via Skype, and they stated they were in a meeting. I skyped them two hours later and was told they did not have a developer to work on my project. I told them I have to revoke the job as it was urgent to start. I went to REPOST the Job. I made another small text change and hit REPOST again. I happen to check my credit card account and found out each REPOST cost me (2x) 9.00 + some other small fees. They also took 185.00 to pay Websky7 who never started the job. All this taken out without consent/'acknowledgement or even a RECEIPT? REALLY? I had no choice but to contact their site operator who did not offer much help but just told me how everything is NON-REFUNDABLE and how I have arbitrate a dispute with WebSky7? I got news for her as I am awaiting the outcome. You see, here is the U.S., we can dispute credit card charges; especially for services NEVER rendered/received and have no problem nailing that piece of sh-t company with 25.00 chargebacks for each item.

I just signed up at freelancer.com (as a client) and as a bonus for posting my first project as a client, freelancer.com provided me a complementary recruiter service on the project. Unfortunately the recruiter - Timothy R. - just tried to sell me up on additional services. After I have told him that I would like to wait and see if I can find a freelancer for my project first he asked me to stay online for a few hours. I did this and since then he appeared "out of office". This is not even worth one star.

After contacting the support I had a chat with Kayla B. She escalated the issue and now we will se how things are going. Her help was a ok experience. As the case is still open I can not give any final feedback so far but truly hope that my experience with freelancer.com is getting better and not worse.

Edit #1: Two days have passed and no one from freelancer.com contacted me about the recruiter issue. Will keep this updated. So far would not recommend to use their services

Edit #2: After 6 days the "recruiter" from freelancer.com contacted me with the following message:

"Hi thereThe success of your project solely lies in your consistent communication with the freelancer. I encourage you to have a quick chat with them so you can check if they have additional questions regarding the project.
Let me know how this goes."

Not one word on the issues or why he (or "it" as I believe it is a bad programmed chatbot) was staying silent for a week. Also I have now two tickets at freelancer.com that are not solved and are not assigned to anyone. If you want to have a bad experience in terms of customer support and unreliable services as a client - go for it.

Edit #3: Today I had a quick chat with the team lead of the recruiter department discussing what went wrong. Even though there is nothing that can be changed in terms of the experience they have promised to improve this area to avoid that other users are having the same negative experience. As it sounded that they take this matter serious I have changed the rating from 2 to 3 stars. Will not further update this review but focus on business.

Quick and fast, very polite and helpful, BEST 5 star experience, he goes to every limit to help.
Thanks Sir

Happy with Rhys E's Support for an issue I faced with my account. Very Thankful for the service and response.

Why do we HAVE to put a star here? Why not a hammer or something?

Anyways, this website, is one of the most intelligent hoaxes and scams ever to happen. They help themselves to take away as much money from you as they need, consider themselves God according to Section 20 of their "License Agreement", and of course, you accept it if you're still talking.

Go figure, ridiculous people, of course happy to invite you and as soon as you get some cash, bang. It happened, it happened, it happened, I worked there since 2012, and everytime I get 10 dollars freelancer.com deduces 9. So I accumulated like 12 dollars, and so the rules say you can't withdraw them until you reach 30, and wait for 15 days, to pay the rent, the electricity for the computer you're using, and food, if you're not a robot. In the meantime, I hear their people get 2 to 3000 dollars a month?

Nice, cute, amazing, $#*!ING THIEVES?

I'm contacting my lawyer as we speak, who's in Canada, because $#*! it. I worked for two weeks doing freelance work with my car and got 5 grand. In three years on freelancer.com I haven't made a single cent.

Only article needers who want to make more spam to clog the internet or steal people's money by lying about products and reviews and so on,...

Or people who want to crack program or make their assignment for University so they can get a good diploma from a US University and you get to do their work on freelancer.com later on because they know the "secret", and even though you're good at it, they know how to lie better.

And of course, let's not mention the fees. And the tricky "stuff" you shouldn't do if you don't want to lose.

I guess we're all just a bunch of sorry $#*! losers then, hein?

Freelancers. They should all be $#*!ing shot is my opinion. Either you know how to $#*!ing do the job and work for the government or you're a shmuck who was copying answers off my paper in exam day. At any rate, fair is fair. If that's what people want, I'm a trickster.

So, let's see.

Any people interested in doing something about this?

I'm going official to make sure such websites don't ever get a chance to ruin my breakfast again. $#*! these people looking for easy money.

Mr Kayla B. Helped me very good on this problem.
There are some problem on project dispute.
And he make me understand a lot on how to solver it.

Hi,
My name tainguyen,
I have created ticket
He gave me good support, very fast support and enthusiasm

We had an issue with our caht box, it was aserious data-probelm and this Servicedesk/support Employee was amazing, he was friendly, fast and smart enough to troobleshoot the problem and solve the isuue in 3 minutes, we were very impressed how good this Employee is and we are very happy to see him as a an example for his collegues to learn from him as we did too.
Good luck and we advice Freelancer platform to take care at these kind of amazing employees becasue they keep giving it a better reputation. AGAIN THANK YOU.

Terrible site. I joined hoping it would be better than Elance, but it's possibly worse. Bottom-of-the-barrel job prices, you have to pay to do skills testing, and if you want to bid on jobs within more than one category, you need to pay for that 'privilege.' They obviously don't care about attracting or retaining professionals because of the awfulness of the jobs posted.

Freelancer isn't concerned with providing safe, secured, reputable employment to professionals at all. Instead, they only care about scraping their percentage off of the millions of poor-paying jobs that do go through their site. Like "$20 for writing 150 300-word articles. If I don't like your writing, I fire you."

Uhh, gee. What a great working environment! Don't you want to pay for the privilege of bidding on that fruitful opportunity?

There are so many unserious clients looking to pay nothing for professional-level work and so many people who are asking for spec work, and from what I know about the site, Freelancer does nothing to deter this.

After I signed up, I immediately started receiving emails almost hourly from them and because this was annoying, I wanted to change my email settings, but Freelancer doesn't let you do this unless you verify your phone number. I didn't want to give them my phone number so I emailed them, and they pressed for my phone number. I said I now wanted to cancel my account.

Guess what? You can't! There is no way to delete my account and after multiple emails to freelancer staff, they are still refusing to do so, and telling me that they'll "keep it open in case you want to return."

It's an unprofessional site that wastes your time and money. Avoid.

I signed up for Freelancer.com because my client had put down payment on his project there. I met him through a contact completely separate from freelancer.com btw. I purely signed up to accept payment.

1) Client couldn't get his money back for 14 days.
2) I signed up, added bank account info, etc., and then invoiced him/accepted his project, etc. - fees of 10% just to accept payment. No. No other place charges that nonsense.
3) You charged HIM a fee to PAY me after he'd already given you money.
4) You have a policy that delays access to funds for 15 days to new accounts. Also no. I understand being cautious but not after verifying my identity including my bank account. People cannot have delays in access to income given the state of the world. Reevaluate this policy.
5) The ONLY way to get paid was to refund the money back to him (which I can't do btw, you have to do it, there's no option for me to refund to clients myself).
6) He asked you for a refund that will take, you guessed it, 14 days, which is as long as the delay.

I will never, ever, ever use or recommend Freelancer.com to anyone. I've already started cautioning everyone I know that accepts money and does any type of development work to stay way the hell away from your service. Including details of the above re: fees, etc.

There are far better ways. UpWork is better than this even. I understand you provide a service to people and you charge for that service. But nickel and diming people fees is not the way.

Improve your service. Make it friendly to freelancers. When they sign up for your service and go through the process of verifying who they are including bank info, don't hold their money hostage. Don't charge exorbitant fees to those just trying to do their work and get paid a fair rate.

ID: FPT-505-*******.

I spoke to Ralph. He was very professional. I hope that the procedure he explained will be taken into action with the company.

Michelle gave me answers quickly and clearly. I am new at the site and couldn't get up to date to all the features. Thank you

I was having issues related to adding credit card with freelancer account. Kayla B. Was the chat agent and she was extremely courteous and helpful.

Freelance is one of secure place for earnings and provide alot of job opportunities which help both person who hired work and who's need work.

I contacted to freelancer.com support, and had chat with Kayla B., I got help and satisfied at all. This support operator is very good! :)

Rhian C. Was very pleasant to talk to and very helpful. He addressed my concerns and assisted in helping me remedying the issue at hand.

Really good support! I liked the way to assitant the freelancer. Thanks you for all i'll be back if i need to clear more questions

I received great customer care from Kayla B today and another female customer care agent yesterday, whose name i can't quite remember at the moment.

Josie G is agood support agent understand the problem quickly and solve it quickly i feel that every time he will be my support agent

I am newbie and have a lot question but very helpful and patient to answer me
Chat assistant help me to understand so many thing

I talked with Kayla B. On the Freelancer support chat. She helped me quickly and efficiently, and passed my issue on to the appropriate place.