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Freelancer has a rating of 4.7 stars from 18,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
I got an issue regarding and Rox C helped me along the way and answered all my questions clearly, and guided me what to do. I am happy with the help.
Date of experience: December 18, 2017
Thank you Janika for your help. She solved the problem within a minute! I suggest her if you have any problem with the website.
Date of experience: September 12, 2019
Kimberly is the best person i can ever get at support! Kimberly you are THE BEST! Freelancer dispute is a bad experience!
Date of experience: December 6, 2017
I wasn't sure i got all the detailed right about how to get paid but after talking to your representative i now fully understand.
Date of experience: November 4, 2019
Katie is one of staff of Support Desk who was very helpful and too kind so i am very happy. So thank you alot
Date of experience: December 26, 2018
Thank you Katie for the help with my credit card
Now i can upload my art work for the projects and no need to wait till my contest to be done
Date of experience: March 31, 2018
A very helpful and fast worker. He help me getting my refund and canceling my subscription on freelancer application. I really appreciate his help.
Date of experience: July 19, 2022
Kayla on Live Chat was very helpful. I very much appreciate her help. She resolved the matter I was inquiring about. Thank you. :)
Date of experience: April 25, 2018
I really like this boy.He actually helped me alot to fix the problems that I had. I suggest you guys to speak with him
Date of experience: May 30, 2018
Kayla B. Is so nice, She is really great. Sh help me a lot and did much more then expected. Thanks Kayla B. Again...
Date of experience: July 9, 2018
Ahston was really good I would have him again if I can. He was very concise in resolving my problems, I am satisfied yes.
Date of experience: August 11, 2021
Amazing support with Betty T. Couldn't have asked for better! She helped me greatly with my account and issues with my last freelancer project.
Date of experience: November 13, 2018
Hi
My account on freelancer.com was closed by site admins. The reason they gave after i submitted a support ticket was that i violated one of their terms: s
They would not tell me what it was.
I had just the day before given a project to a freelancer, and had deposited money on the account as milestones, this was a total of just over £500.
After speaking to the live help desk they firstly would not give me any information, just kept saying the account has been closed we cannot give any information.
I then spoke to another help desk advisor, who said he would escalate my issue to the 2nd line support, asked me to send an email to their support desk to open a ticket, which i did.
He said to wait for a reply.
Has any one ever been in my position, where the account was closed with money init?
Did you get your money back?
Honestly feel robbed by the website, as i have done nothing wrong.
The lack of communication from them is very frustrating as well.
----------------
10/03/2016
This has now been resolved, the payment was not clearing for what ever reason, therefore my bank cancelled the transaction.
There was very little communication from freelancer.com, regarding the reason of cancelling my account, or what was happening with my money.
They did not even care about how much stress i was going through about the possibility of loosing my hard earned money, as i had done nothing wrong.
There online support are useless, they do not give you any information or help. At one point the online chat was terminated by one of their workers, because i was not accepting that they could not escalate the issue to someone higher than them.
I personally will never be using the website again, and i advise any one who is thinking of using it NOT TO!
Date of experience: March 3, 2016
After signing upto this site, I thought I'd be in a great position to make some more money by finding more jobs.
Having a great experience with upwork (oDesk) i needed to widen my project range, so i came across the 'number one platform for freelancers'.
After signing up i was told that im best having some qualification behind me by doing a exam.
After doing them on odesk for free, i was surprised to see they were charging for them, but that didn't bother me, i did a test and passed and got my badge. I tried another one but didn't pass, to resit the test they wanted another $8, so i forgot about it.
After applying to jobs with the ferocious competition, i finally got offered a job which i gladly took.
Getting ready to pay my rent for the week, i was shocked when my bank told me i didn't have enough funds in my account. I checked to find that freelancer had directly removed the fee for the job from my account, when i hadn't even started working on it.
I contacted support to find out that they take the fee from the freelancer directly instead of from the funds that they had already acquired from the employer. This is probably so they always get their cut If the payment is unauthorized (take from the little guy, trust). This was something i had never experienced from a freelancing website, but i was shocked when i read the support email where the member has said "This is not refundable if the project isn't successful" (yeah, typical).
I still kept using the site in order to get the money i could from this job (didn't have a choice now).
After completing, the employer released the funds which i went to withdraw.
The first thing i noticed is that they had their own exchange rates.
(Losing $13 from the current exchange rate)
And they are also making me wait half a month before they even consider releasing my funds because of "security reasons".
Talk about a disaster. (Considering they are so fast when it comes to taking money from me)
Freelancer.com is the most money-hungry, pathetic site i have ever used to find work. Peroid.
They don't give a crap about their users, only their fat paychecks.
They treat your hard-worked-for money like their own.
Another greedy scam.
I'm going back to upwork.
Date of experience: March 26, 2016
Your services are distinguished and wonderful,
You have a staff that deserves to be appreciated
Thank you all,
Best Regards
Date of experience: December 27, 2020
I've worked on Freelancer for about a year. For the first time I accepted a job offer without talking to the employer. The job was for USD 400. Freelancer took USD 40 immediately, I have not been given ANY MONEY by the 'employer.' The job offer wasn't even real, looks like a hack.
So Freelancer took USD 40, I haven't been paid, not only did they take some of it from my Freelancer account which only had USD 12 in it, they helped themselves to the other USD 28 from my PayPal account.
Freelancer. If you care, this is the job offer.
https://www.freelancer.com/projects/articles/project-for-sandra-*******/
This is your reference number JRW-471-*******
I know I am not the only person to have these issues with Freelancer. NO MONEY was exchanged between myself and the 'so called' employer. I don't know how you take uSD 40 from me and also help yourself to my accounts. I am in DEBT now for work that I have not done / seen / or been paid for. Surely this is not right.
I would appreciate you resolve this and refund my USD 40 immediately.
Especially as I am seeing A LOT OF PEOPLE WITH THE SAME COMPLAINTS.
Tip for consumers:
My issue was sorted out by Freelancer
* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2017
My experience was overall good with the staff but I tried to do Online chat support but I think its buggy and doesn't work properly It needs fixing
Date of experience: February 15, 2022
I contacted to reopen my closed account but it has not reopened yet. Account email- *******@gmail.com
Date of experience: November 13, 2021
The following site is the definitive expose of the iWriter scam and the information there applies to many other freelance writing sites as well.
YOU WILL NOT BE ABLE TO BELIEVE THE INFORMATION YOU FIND THERE.
http://the-giant-iwriter-scam.blogspot.ca/
One of the biggest online scams right now is in the "freelance writing" area.
The biggest company in this area is called iWriter and it is maybe the biggest online scam period.
Ignore all the fake positive reviews and fake websites recommending iWriter while pretending to be independent, they are all a part of the scam.
Iwriter is not just a huge scam, it is maybe the biggest of all the online scams.
There is an awesome website that uncovers the whole iWriter scam in great detail. The site is hilarious and extremely well-written.
It's also very thorough and comprehensive, maybe the best resource available yet on the iWriter scam.
That website shows clearly how fraud is not just peripheral to iWriter, but on the contrary, EVERYTHING at iWriter is fraud and scamming.
IWriter needs to be exposed to everyone until the iWriter scam is finally shut down.
Date of experience: June 19, 2015
I just want to say that your worker Katie R realy help me to solve my problem. So i am thankful. She was very kind to me.
Date of experience: August 22, 2017
Her name is Janika, and she did a great job helping solve my problem, she gave the time and the effort needed, thank you so much Janika
Date of experience: September 2, 2019
I got support from Daphne G in freelancer.com. She is very helpful and the grammer is perfect. She solved my problem and made my day. Thank you.
Date of experience: November 2, 2019
The way he describes and clears my all queries and the question regarding the VARRIFIED FREELANCER PROGRAM! Was as simple as that.
Thank you for your support.
Date of experience: May 23, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Alan. I understand your concerns. For the project fee, this is charged to both parties once the project is accepted by the freelancer. For the full list of the site fees and charges, you may refer to this link: https://www.freelancer.com/feesandcharges/
As for the conversion fee, note that currency conversion rates are collected during the day rate of the setting process which is based solely on "Interbank Exchange Rates." Interbank exchange rates are established in the course of currency trading among a global network of over 1,000 banks, and are not available through consumer or retail channels.
Should you have further queries or concerns regarding your account, do not hesitate to contact our Support Desk. Thank you and take care.