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Freelancer has a rating of 4.7 stars from 18,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
I am a newbie but the guidance is fantastic, very precise and thorough. I will contact again and more
Date of experience: June 9, 2018
I asked several assistance at past and in every time, I got really very large helpe.
Thanks very much!
Date of experience: September 12, 2022
Very helpful, professional, no messing around. Answered my two issues very clearly and proficiently and I understood her answers.
Date of experience: June 26, 2018
Kayla B. Helped me through various steps professionally addressing every possible and potential barrier and fast. Thank you Kayla!
Date of experience: August 20, 2018
Kayla is really experienced about her work.
She solved my problem very quickly. She has patient and very respectful.
Date of experience: August 8, 2018
It was nice to talk to Chelsea. She was supportive and interviewed me very clear manner. Great comminuication skills
Date of experience: November 27, 2022
Quick response by knowledgable reps who stayed with the issue to the end. Excellent follow up and follow through.
Date of experience: August 18, 2021
After exhaustively working for the site and delivering the project work on time my payment was detained and illegally and fraudulently snapped out from my balance. This excused with a baseless and misplaced suspicious activity accusation. This infamous dishonest act defamed my person as well as usurped my income infringing on my rights to receive the contributions of my work efforts.
As the excuse they responded, you run the risk that they make you take the fall with the loss if they have a problem with their client payers and by not assuming their responsability dishonestly usurping and looting the money from your balance account.
Here I attach my message communicated to the platform support.
Hi, I want to ask for my 50$ back which I fairly received as contribution for my work in the site. This amound was unfairly and incomprehensively extracted from my balance account on 11 Jun 2018 at 04:57. As user and worker of the platform I want to remark that I fairly earned this money with the sweat of my brow and that I don't accept being bereft of my right to withdraw this salary for external issues or excuses which I don't acknowledge and refute being related to my person. As I don't recognize and admit not being part in any way of any suspicious activity, I claim in my defense my compensation for my fairly and legal work realized for this payment.
Thank you for your attention and hope we can solve very soon this conflict, for the reputation of the site and for me being able to recover trust on the site and therefore being able to work again or consider the platform as a transparent and trustworthy place for taking part in.
Date of experience: June 10, 2022
After I explained to Guinevere M my situation
He helped me immediately to get my money back
Really appreciat this. Great service
Date of experience: August 1, 2022
Thank you so much. I am really happy to work with you and I will be always alart about the rules and regulations.
Date of experience: December 5, 2018
Support system is awesome. They ubderstandf every point provide the solution accordingly. They never get rigid on any point always on customers side.
Date of experience: August 11, 2019
Online chat facility of freelancer is quite frustrating but email facility from support team is quite helpful. They ensure to esolve your case.
Date of experience: September 4, 2017
It was so helpful and satisfying. Agent have addressed my all quires and responded well. At end I have got my issues resolved
Date of experience: October 21, 2018
Welldone! Nice Job you have done. You are a hardworker and honest person. Good Worker and best communicator.We will contact you again.
Thanks
Date of experience: April 25, 2017
Rox to process my request in seconds!
A perfect example of service!
A big thank you Rox for your speed and your solutions!
Date of experience: July 6, 2022
Thank you so much for all your help Eura! Thank you for taking the time to explain everything and being patient with me.
Date of experience: November 5, 2019
Chelsea is a very kind persond and very helpful.
It was nice to speak to her and get the verified badge process completed.
Date of experience: May 23, 2022
Kayla. B was very patient and helpful with my issue in regards to working with my freelancer, I very much appreciated her assistance.
Date of experience: December 30, 2018
My card was charged $100 too much. I got contacted by freelancers stall and had it canceled before I realised it was there!
Date of experience: February 18, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Cheryl, this is Marcus from Freelancer.com. I regret to hear that you had billing issues. Send me an email to marcusc@freelancer.com and I'll look at your account to review what has happened. I hope to hear from you.