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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,837
Neutral
13
Negative
33
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,491)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user shahnawazu1
India
1 review
0 helpful votes
  • Send Message
August 5th, 2021

Macall C is very great person. I am very impressed with him. He helped me so much. Thank you again so much

Tip for consumers:
I would recommend to you. It is very best service on the freelancer.com

Products used:
Verified freelancer plan

Service
Value
Shipping
Returns
Quality

Date of experience: August 5, 2021

Thumbnail of user mdborhanu
Bangladesh
1 review
0 helpful votes
  • Send Message
July 1st, 2018
Verified purchase

It was awesome with Kayla B.
She was helped me to refund a balance Mistaken by the project employer... thanks Kayla B.

Date of experience: June 28, 2018

Thumbnail of user shaktig2
AE
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Chelsea guided me well on how to to start. Aprreciated. I feel motivated and ready to work on freelancer as full time.

Date of experience: July 28, 2022

Thumbnail of user robertl692
Philippines
1 review
0 helpful votes
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August 27th, 2018

Fast response, but i have to wait for about 24hrs to 48 hours for the changing of Star ratings for my client.

Date of experience: August 26, 2018

Thumbnail of user edr142
California
1 review
0 helpful votes
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August 27th, 2018
Verified purchase

My experience was very good. Kayla B was very forthcoming with her responses and clearly knew her way around the support process.

Date of experience: August 27, 2018

Thumbnail of user vigneshp2
India
1 review
0 helpful votes
  • Send Message
September 17th, 2021
Verified purchase

Good it was nice guidence and explanation on the product detail and the process is explained in good manner with regular followup

Date of experience: September 17, 2021

Thumbnail of user amalq
PS
1 review
0 helpful votes
  • Send Message
April 3rd, 2018
Verified purchase

I face a problem in changing my currency from USD to EUR, so I asked her to change my payment currency and she helped me, she was very helpful and fantastic

Date of experience: April 3, 2018

Thumbnail of user davidj471
Egypt
1 review
0 helpful votes
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April 30th, 2018

Brain A. Was one of the best support in FREELANCER website really he is the best i have more than experience and was very miserable but he was the best thx very much for him and wish more good work

Date of experience: April 28, 2018

Thumbnail of user sohaibh
Pakistan
1 review
0 helpful votes
  • Send Message
August 26th, 2017
Verified purchase

I have faced few issues and he helped me alot.He sent email on my behalf and he shared good ideas to solve issuel.

He deserve the best

Date of experience: August 26, 2017

Thumbnail of user edwardk66
Hong Kong
1 review
0 helpful votes
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September 23rd, 2017
Verified purchase

Thanks for the help. Mark did great help to my request of refunding moeny from the account. He has done it with great paciency and good attitude.

Date of experience: September 22, 2017

Thumbnail of user carolem94
Germany
1 review
0 helpful votes
  • Send Message
September 8th, 2019
Verified purchase

Michelle A. Was dedicated to find a solution to my issue. I choosed wrongly more winners as needed and didnt know how to cancel it. Thanks again.

Date of experience: September 7, 2019

Thumbnail of user waqasb4
Mauritius
1 review
0 helpful votes
  • Send Message
October 10th, 2018
Verified purchase

It was great experience to chat with Josie G.
Very responsive and help, would recommend,

Great job Josie G.

Date of experience: October 8, 2018

Thumbnail of user nileshm4
India
1 review
0 helpful votes
  • Send Message
August 13th, 2019
Verified purchase

Hello,
Thanks for your help,
I really appreciate your work and support.
Thanks for helping again.
Have a nice day ahead!
Thanks & Regards.
Nilesh

Date of experience: August 12, 2019

Thumbnail of user khubbaibn
Pakistan
1 review
0 helpful votes
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October 29th, 2018
Verified purchase

Kayla help be ver well. I like the way she guide me. Really helped me. I hope my issue will resolved according to kayla told me.

Thanks kayla.

Date of experience: October 29, 2018

Thumbnail of user saada23
France
1 review
0 helpful votes
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January 7th, 2018

I was very happy for how it was quick answers i have got from help desk support center.
It is very helpfull indeed.

Thanks

Saad

Date of experience: January 5, 2018

Thumbnail of user hamaiza
Pakistan
1 review
0 helpful votes
  • Send Message
January 22nd, 2018

Kayla B. Your Response I loved that your quickness off response it's all great for me really much respect for you and much love :)

Date of experience: January 21, 2018

Thumbnail of user saraa183
Egypt
1 review
0 helpful votes
  • Send Message
June 15th, 2019
Verified purchase

Thanks for doing that. I asked about problem for my account and immediately solved by mr. Oscare.
I appreciate that well
So thanks a lot

Date of experience: June 13, 2019

Thumbnail of user webappm
India
1 review
0 helpful votes
  • Send Message
November 6th, 2018
Verified purchase

It a great man help me alot to resolve my query and he fully satisfied. And will perfecter to help. The guy guided my about my problem solutions

Date of experience: November 2, 2018

Thumbnail of user fredw81
India
1 review
0 helpful votes
  • Send Message
February 23rd, 2018

Great support chat with Sbhowmick
I recently initiated a chat, hoping to meet someone understanding to talk with about a challenge I was having regarding website and SEO...

Date of experience: February 23, 2018

Thumbnail of user cs238
Netherlands
1 review
0 helpful votes
  • Send Message
February 23rd, 2018
Verified purchase

Fast solution for problem with closing project, i think i have to place to many caraters in this box, i hope you can shorten this.

Date of experience: February 22, 2018

Thumbnail of user alexandrad33
Romania
1 review
0 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

Needed help getting my deposit back. Kayla B was quick and helpful in solving my problem with getting back the funds to my credit card.

Date of experience: March 22, 2018

Thumbnail of user muhammada141
Pakistan
1 review
0 helpful votes
  • Send Message
August 5th, 2018
Verified purchase

I am very impressed with the Kayla B professionalism. Kayla B was very kind and helpful.
Thank you Freelancer for providing this kind of agents!

Date of experience: August 3, 2018

Thumbnail of user annap196
Poland
1 review
0 helpful votes
  • Send Message
July 18th, 2018
Verified purchase

Josie G provided me with the beggining of the help in the fight with non-paying boss. The question had been answered even before being asked.

Date of experience: July 18, 2018

Thumbnail of user umadj
Pakistan
1 review
0 helpful votes
  • Send Message
November 19th, 2021
Verified purchase

Macall able to introduce new features of Freelancer to me with great ease and that feature will definitely will help me out with my future

Date of experience: November 19, 2021

Thumbnail of user cgc4
Canada
1 review
0 helpful votes
  • Send Message
April 16th, 2022
Verified purchase

Needed to update a feedback and even though I wasn't able to do it myself they were able to assist me and very quickly. Thanks

Date of experience: April 16, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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