• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,841
Neutral
13
Negative
33
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,490)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rajveers15
India
1 review
0 helpful votes
  • Send Message
September 17th, 2021
Verified purchase

I was about to get scammed by a person for he was asking for a security deposit.
So, i reported him and his account was deleted by freelance.

Date of experience: September 17, 2021

Thumbnail of user davidm7916
Australia
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Karle B. Did a great job... very helpful indeed! I did not have to wait very long either... which was a great help!

Date of experience: August 2, 2022

Thumbnail of user janicet98
Nicaragua
1 review
2 helpful votes
  • Send Message
July 18th, 2019

I had an issue with a charge from freelancer and Freelancer assisstance helped me a lot to solve it... oh yes a lot.

Date of experience: July 17, 2019

Thumbnail of user ss450
Netherlands
1 review
0 helpful votes
  • Send Message
January 30th, 2019
Verified purchase

Great! Freida S. Helped me directly on the right issue. Directly addressed the point. Perfect support.

Date of experience: January 29, 2019

Thumbnail of user jenniferr532
New York
1 review
0 helpful votes
  • Send Message
August 29th, 2019
Verified purchase

I was chatting with Rhyan C. He was very pleasant and straight to the point. He was able to help with an issue that I had with a past contest.

Date of experience: August 28, 2019

Thumbnail of user masoudh5
Germany
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Macall introduced me to the Freelancer Verified program well and told me all the benefits, He was able to lay down the features of Verified Freelancer and how it can benefit me.

Date of experience: January 11, 2022

Thumbnail of user ritus22
India
1 review
0 helpful votes
  • Send Message
September 23rd, 2019

Eula provide me Great Support.

She checked the details and provide me solution quickly.

Highly recommend

Date of experience: September 21, 2019

Thumbnail of user mohany1
India
1 review
0 helpful votes
  • Send Message
December 27th, 2018
Verified purchase

The support was awesome from Carmen A. Very Quick... positive... Assitve and enjoyed the support offered.

Date of experience: December 26, 2018

Thumbnail of user christose1
Cyprus
1 review
0 helpful votes
  • Send Message
August 1st, 2019
Verified purchase

Janika was extremely helpful and polite, I appreciate the assistance and the fast response.

Thank you

Date of experience: August 1, 2019

Thumbnail of user jishank
India
1 review
0 helpful votes
  • Send Message
October 2nd, 2019
Verified purchase

Rhian C is very cooperative and I want to connect with Rhian for my all freelancer issues. Freelancer team is great I am very happy

Date of experience: October 2, 2019

Thumbnail of user claudiop55
New Zealand
1 review
0 helpful votes
  • Send Message
August 15th, 2022
Verified purchase

Very helpfull and solved problem. The explanation was very easy to understand and also the time taken was much so very fast with positive conclusion

Date of experience: August 15, 2022

Thumbnail of user goluk3
India
1 review
0 helpful votes
  • Send Message
September 15th, 2021
Verified purchase

It was my pleasure to discuss with you Macall, you resolved my problem in a short time, quick in response, good in communication. Thank you

Date of experience: September 15, 2021

Thumbnail of user jankid
India
1 review
0 helpful votes
  • Send Message
August 5th, 2019
Verified purchase

Very helpful, Thank you. I am very much satisfied. Thank you for your help, i will surely come in future if i need any help

Thanks,
Janki

Date of experience: August 5, 2019

Thumbnail of user nurtileua
Sweden
1 review
0 helpful votes
  • Send Message
December 4th, 2018
Verified purchase

I had a problems with transactions and Claudia solved it very quickly. Claudia- kuwwwtiii))(making 100 characters making 100 characters)

Service
Value
Shipping
Returns
Quality

Date of experience: December 4, 2018

Thumbnail of user camiloa4
Colombia
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

My problem was solved, my previous nickname was restored, since it came from Nubelo. The attention was fast. Thanks.

Date of experience: August 3, 2017

Thumbnail of user vaishnavv
India
1 review
0 helpful votes
  • Send Message
August 3rd, 2019
Verified purchase

It is a very good time to discuss my problem to janika she is a very helpful person in your team. Thanks for suggesting me for this.

Thanks, janika

Date of experience: August 3, 2019

Thumbnail of user shajiahr2
Pakistan
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

Kayla B. You are the super person I am really feeling happy to talk you. Good person wish to talk him again

Date of experience: December 1, 2018

Thumbnail of user fangc3
KR
1 review
0 helpful votes
  • Send Message
September 10th, 2018
Verified purchase

Kayla B is good assistant in freelancer support. Freelancer support is always helpful when i have problem. Thanks A++++

Date of experience: September 10, 2018

Thumbnail of user yashp11
India
1 review
0 helpful votes
  • Send Message
January 12th, 2020
Verified purchase

Really helpful and friendly person, I got the all answers to the doubts i had regarding the freelancer project workstream and payments.

Date of experience: January 11, 2020

Thumbnail of user juanr158
Peru
1 review
0 helpful votes
  • Send Message
August 9th, 2019
Verified purchase

Excellent service, they did what i want and im so happy. They response was inmediatly! Im happy with them.

Date of experience: August 9, 2019

Thumbnail of user ismaila35
Turkey
1 review
0 helpful votes
  • Send Message
September 23rd, 2021
Verified purchase

Freelancer supports and guidance are great. All points are explained in details and all possible helps are made. Thank you Macall C.

Date of experience: September 23, 2021

Thumbnail of user collinsm28
Kenya
1 review
0 helpful votes
  • Send Message
July 1st, 2021
Verified purchase

It was a great experience through chat and Macall was able to explain to me the whole product and how it works

Date of experience: July 1, 2021

Thumbnail of user ilant2
Israel
1 review
0 helpful votes
  • Send Message
November 26th, 2017

Brenda was help me for my isui to refund my money, i just tell to she my history about trying for service

Date of experience: November 26, 2017

Thumbnail of user andreik19
District of Columbia
1 review
0 helpful votes
  • Send Message
October 28th, 2018
Verified purchase

Today I got support from Freida and it was amazing.
I love him and freelancer support team very much.

Date of experience: October 24, 2018

Thumbnail of user manojk85
India
1 review
0 helpful votes
  • Send Message
February 16th, 2020

Excellent service via reyana really helpful I am satisfied with great great support. Thank you reyana for your fast and great support

Date of experience: February 13, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?