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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,842
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,490)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user joelf28
Philippines
1 review
0 helpful votes
  • Send Message
February 8th, 2018
Verified purchase

Very prompt response and very helpful in solving the issue, was able to assist and troubleshoot the problem

Date of experience: February 7, 2018

Thumbnail of user priyankam13
India
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

The information provided by the support member was good. Kayla. B has given the complete and appropriate information.

Date of experience: February 26, 2018

Thumbnail of user handalotp
DO
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

She was giving me the answers i was looking for, without desperating for my insecurities, I appreciate that!

Date of experience: July 14, 2022

Thumbnail of user tanveerb2
India
1 review
1 helpful vote
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March 6th, 2018
Verified purchase

It's my pleasure to do chat with Kayla B. And get solved my queries. I hope i get solve my queries in future in better way always

Date of experience: March 6, 2018

Thumbnail of user vincenzoc5
Italy
1 review
5 helpful votes
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July 28th, 2016

This site is full of scammers, here a video of one of them https://www.youtube.com/watch?v=xiYrbTt_zoc. Don't trust this website

Date of experience: July 28, 2016

Thumbnail of user sama1891
Australia
1 review
0 helpful votes
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April 19th, 2018
Verified purchase

I received to the point assistance from Kayla B. Kayla took time to explain the process needed to hire a freelance.

Date of experience: April 19, 2018

Thumbnail of user federicap4
Italy
1 review
0 helpful votes
  • Send Message
May 18th, 2018
Verified purchase

Kind professional and helpful! She answers me quickly and she resolved all my doubts and problems! Tnx u

Date of experience: May 18, 2018

Thumbnail of user rollinge
India
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Katie helped me sort out the wierdest ever problem encountered. Thanks for the support Katie. All the best

Date of experience: July 12, 2018

Thumbnail of user abdullaha148
Pakistan
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Eula she help me very much to about my withdrawal fund. It was nice discussion to get help about my money.

Date of experience: July 8, 2019

Thumbnail of user mohda29
Malaysia
1 review
0 helpful votes
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July 18th, 2018
Verified purchase

Kayla customer service of freelancer helped me very fast. Freelancer has very quick and fast customer support. Recommend it to all

Service
Value
Shipping
Returns
Quality

Date of experience: July 17, 2018

Thumbnail of user mehedih18
Bangladesh
1 review
0 helpful votes
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November 7th, 2018
Verified purchase

Josie G is soo briliant. Thanks josie,,, Se is a nice assistant incase problem is no more,,, He solved my problem.

Date of experience: November 5, 2018

Thumbnail of user josieg15
California
1 review
0 helpful votes
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October 17th, 2018
Verified purchase

I get full assist from him.
I am thanks for him.
Thanks again.
Why need 100 characters? Aaaaaaaaaaaaaaaaa

Date of experience: October 15, 2018

Thumbnail of user nourdena
Switzerland
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

Support very patient and professionelle! He understands what i was looking for and helped very fast and good!

Date of experience: June 13, 2021

Thumbnail of user ahmedn33
Egypt
1 review
0 helpful votes
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September 27th, 2018
Verified purchase

He really helped me, i was in a total loss, i asked him for everything i didnt knew in freelancers but he was really helpful

Date of experience: September 26, 2018

Thumbnail of user evelynw75
Guatemala
1 review
0 helpful votes
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January 11th, 2020
Verified purchase

Japhet was very friendly and he was on point helping me solve the issue I had. He went the extra mile and the issue was resolved satisfactorily.

Date of experience: January 10, 2020

Thumbnail of user arvindp5
India
1 review
1 helpful vote
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October 12th, 2017
Verified purchase

Very slow response but good answer. I am really appriciate

Thanks for help me

I am really very happy after freelancer support help

Date of experience: October 11, 2017

Thumbnail of user pauls388
GB
1 review
6 helpful votes
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December 29th, 2016

Thiss site is set up to trick people and to scam them. It's total disgrace. Everything set up by it is to scam your money.

Date of experience: December 29, 2016

Thumbnail of user shahinm3
Bangladesh
1 review
0 helpful votes
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September 9th, 2019

Thank you very much to assist me. Eula R. Is very helpful and I have satisfied with her assist. Regards to Eula R.

Date of experience: September 8, 2019

Thumbnail of user cherrylb1
Philippines
1 review
0 helpful votes
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December 6th, 2017

Kayla B. Been very nice and resolved my issue faster. Thanks Kayla B. I had a great time waiting you resolved my issue.

Date of experience: December 5, 2017

Thumbnail of user laurar512
Mexico
2 reviews
0 helpful votes
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August 28th, 2019
Verified purchase

Rhian C. Solved my issues in a very useful and comprehensive manner. Rhian is very nice and has very good customer support manner.

Date of experience: August 28, 2019

Thumbnail of user joaor11
Portugal
1 review
0 helpful votes
  • Send Message
February 28th, 2018
Verified purchase

Once again, great tech support from Kayla! The response was quick and all the info i requested and the support was given instantly.

Date of experience: February 27, 2018

Thumbnail of user ehsanulhaquez
Bangladesh
1 review
0 helpful votes
  • Send Message
October 8th, 2018
Verified purchase

Katie is a very helpfull agent. I received many information for her. I hope she is a very good and proud agent for freelancer.com.

Thanks to her.

Date of experience: October 6, 2018

Thumbnail of user sarar164
Spain
1 review
0 helpful votes
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November 27th, 2019
Verified purchase

I had a problem with a chat, I had sent sensible information in a chat by mistake and Jalika helped me to delete it on time.
Thanks a lot Jalika!

Date of experience: November 26, 2019

Thumbnail of user ankitp9
India
1 review
0 helpful votes
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March 29th, 2018
Verified purchase

He helped me very well. I mistakenly did a mistake, i requested him to undo my mistake and he did it. Very helpfl

Date of experience: March 29, 2018

Thumbnail of user abbasa10
India
1 review
1 helpful vote
  • Send Message
April 10th, 2018

I've very helpfull talked with Barry N

I managed to speak to Barry N very quickly and Barry N answered my questions immediately and clearly so was very helpful.

Date of experience: April 9, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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