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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,841
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,488)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user stefank44
Canada
1 review
0 helpful votes
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March 6th, 2019
Verified purchase

Both my support queries were dealt with efficiently and friendlily by Jessica B. She was happy to help

Date of experience: March 5, 2019

Thumbnail of user aldisony
Greece
1 review
0 helpful votes
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March 3rd, 2018
Verified purchase

I get support from Kayla B.
She was very kind and no delay at all, helped me with my account membership plan.

Date of experience: March 1, 2018

Thumbnail of user josea191
Texas
1 review
1 helpful vote
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February 28th, 2018
Verified purchase

Great experience, had a chat with Charlotte B. And she has done what is needed to ammend my mistake.

Date of experience: February 28, 2018

Thumbnail of user benb161
Singapore
1 review
1 helpful vote
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February 27th, 2018
Verified purchase

Kayla was extremely helpful and knowledgeable - helped to resolve my issues quickly. Excellent customer service!

Date of experience: February 26, 2018

Thumbnail of user rahulb19
India
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

Excellent support by Antoinette B. Thoroughly helped me. Resolved my issue. Very proffessional and courteous.

Date of experience: February 22, 2018

Thumbnail of user jimb478
New Jersey
2 reviews
2 helpful votes
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February 20th, 2018

Barry quickly understood my problem and waled me though the steps to fix it.
Very profession support.

Date of experience: February 20, 2018

Thumbnail of user tudora4
Romania
1 review
0 helpful votes
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February 20th, 2018
Verified purchase

Kayla B was a great help for me and she wrote super fast an email to the employer who doesn't respond anymore. Thank you again!

Date of experience: February 20, 2018

Thumbnail of user susmitad5
India
1 review
0 helpful votes
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November 25th, 2019
Verified purchase

Adeline C, helped me out from that weird trouble. Thank you so much. I am fully satisfied, and happy with your support. Cheers Up.

Date of experience: November 25, 2019

Thumbnail of user carlosl120
Mexico
1 review
0 helpful votes
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June 13th, 2019
Verified purchase

Anastacia D. Was very helpful with the situation I presented. It's nice to have this support team on our side

Date of experience: June 12, 2019

Thumbnail of user maitem1
Spain
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Quick, nice and hopefully resolved in 48h... Needing information when no answers from holder contest,

Date of experience: October 1, 2020

Thumbnail of user ncdi
India
1 review
0 helpful votes
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March 7th, 2018
Verified purchase

My problem was solved in no time by Kayla B. Great experience. Freelancer should employ more staff members like her.

Date of experience: March 7, 2018

Thumbnail of user tany755
Malaysia
1 review
0 helpful votes
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March 4th, 2018
Verified purchase

Agent Kayla B. Has been very helpful in helping me to resolve my issue. I thank her for providing such a good support.

Date of experience: March 2, 2018

Thumbnail of user yvonnef28
New Jersey
1 review
0 helpful votes
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March 15th, 2018
Verified purchase

Reasonably fast service. The support person Kayla B was willing to help and answered all my questions promptly.

Date of experience: March 13, 2018

Thumbnail of user asadi
Pakistan
1 review
0 helpful votes
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March 8th, 2018
Verified purchase

'Kayla B' assisted me really efficiently. I am very happy to see such a cooperative customer service representative.

Date of experience: March 8, 2018

Thumbnail of user debanjand1
Singapore
1 review
1 helpful vote
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April 8th, 2018
Verified purchase

Google of Freelancer support. Had solution for all the problem. If she doesnot get promotion. I riot :). ...

Date of experience: April 5, 2018

Thumbnail of user marialuciag
Romania
1 review
0 helpful votes
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April 1st, 2018

I am very pleazsed, the agent answered all my questions and gave me help regarding a verbal abuse issue.

Date of experience: March 31, 2018

Thumbnail of user faresr5
Algeria
1 review
0 helpful votes
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June 16th, 2019
Verified purchase

Anastadia D. Was quick to solve my problem and briefly explained why it happened. Highly recommended

Date of experience: June 16, 2019

Thumbnail of user daryaz
Belarus
1 review
0 helpful votes
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September 11th, 2018
Verified purchase

I'd like to thank Kayla B. For assisting me with all my questions. She was nice, and really helpful.

Date of experience: September 11, 2018

Thumbnail of user snehap75
India
1 review
1 helpful vote
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July 26th, 2021
Verified purchase

Macall C. Explained about "Verified freelancer Program" in a nice way.
I appreciate the effort.
Regards.

Date of experience: July 26, 2021

Thumbnail of user kallibayb
Viet Nam
1 review
0 helpful votes
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April 24th, 2018
Verified purchase

Very nice customer support experience with Kayla B. She answered quickly to all my questions. Thanks

Date of experience: April 24, 2018

Thumbnail of user prakashb5
India
1 review
0 helpful votes
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April 24th, 2018
Verified purchase

Kayla B. Gave well support to me and milestone related issue was fixed at the moment right now without no doubt.

Date of experience: April 23, 2018

Thumbnail of user borad3
Turkey
1 review
1 helpful vote
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April 18th, 2018
Verified purchase

Kayla B. Assisted in a fast and helpful fashion. I was satisfied with Freelancer.com support overall.

Date of experience: April 18, 2018

Thumbnail of user janakac
India
1 review
0 helpful votes
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April 25th, 2018
Verified purchase

I can get solution and advice for my matter withing five second. Really wonderful service. No time wasting.

Date of experience: April 25, 2018

Thumbnail of user bacilaa
Romania
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

Helped me due to a system that forcly took my money from card.

Thank you!

100 characters limit $#*! u

Date of experience: April 10, 2018

Thumbnail of user christiec25
Zimbabwe
1 review
0 helpful votes
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May 16th, 2018
Verified purchase

Kayla has served me twice now and she's great, really explains things clearly. I am new to freelancer so it's a little confusing at first

Date of experience: May 16, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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