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Freelancer has a rating of 4.7 stars from 18,487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
I lost my part money neither I got my work
Not only I lost money but lost my valuable time by working with freelance
Date of experience: July 2, 2021
Josie G is great person and very cooperative i am really very happy thank u Josie G you are great person very kind
Date of experience: August 28, 2018
This man Harriet A has very nice response thank you very much sir for this nice staff
Thank you again for fast response
Date of experience: August 10, 2022
I had a project and found a contractor and set up milestone payments etc. On the day I noticed that freelancer.com made 2 charges, one a full amount for the project, and the other a portion of the project amount (one of the milestone payment).
When I found that a double charge was made, I wrote to them and was told that the money will be refunded. In a week or so when I checked my PayPal account, the money was not returned, and since then nightmare began.
Since freelancer.com knows and acknowledged that a double charge was made, they could have simply returned the credit to my PayPal account, and this is what a "normal" person would expect from a "normal" business operation. Instead, freelancer.com has been coming up with all kind of B... S... not to returning the money. Worse yet, they are NOT even paying the contractor, although all milestones are met, and payment to contractor from the money that is already fully paid by me to them on the first day of project start, is simply amazing business practice I can not imagine. They are blaming that my account is locked (or "limited access") and blaming me and my dispute for asking for money back that they took illegally as the reason. How clever!
I am still fighting to get my money back that they should not have taken from me. I must say DO NOT GET NEAR THIS SITE/VENDOR. THEY ARE NO BETTER THAN CON OPERATION or SIMPLE THIEF.
P.S. When I tried to reach them, I was never able to talk to a "real" person. All communications are restricted to Message Board, and every time I communicate either a new person (I mean first name, which does not mean that it is a "real" person) or generic id.
Date of experience: November 29, 2016
Janella L she help me alot. I had an issue and she help me to solve issue in just few minutes. Freelancer.com is a great platform to work online.
Date of experience: February 3, 2019
The agent was very patient, knowlegable and professional. He was able to fix my probleam and gave me link on how to resolve in the future.
Date of experience: October 29, 2018
Antoniette was most helpful and took care of my needs in a quick and efficient manner. She knew exacatly who to go to and how to handle my issues.
Date of experience: November 6, 2017
I have some issue and need to understand how I solve it, so I contact support desk and Kayla B. Support me a lot.
Thak you so much "Kayla"
Date of experience: May 30, 2018
Very welcoming and helpfull. Made sure to have all facts and helped me 100%. Thank you very much Kayla B. For the help and the comfort.
Date of experience: July 25, 2018
I had multiple issues for few project but she helped me a lot and invest proper time with me
Thank you very much Janika C for helping me so much
Date of experience: August 24, 2019
Freelancer has very good support system :) Antoinette B helped me :) thank you so much
I got my refund in paypal
Date of experience: July 26, 2017
Faye C really helped me to get my problem solved in minute, was very polite and I'm glad that I met a professional.
Date of experience: August 23, 2017
It Was the best ever Agent in whole freelancer history. Really Helpful. Please Give Some Bonuses to This Guy/Girl. Thank You So Much
Date of experience: May 4, 2021
Good Feedback Cooperative
I'm satisfied this person services and meet again in future if its possible
Date of experience: December 3, 2017
The support executive Kyla B. Was very helpful and resolved the isuue. I appreciate the help she provided.
Date of experience: March 20, 2018
I had accidentally paid too much for my milestone payments, Katie R told me how to cancel and ensured I'd be refunded within an hour!
Date of experience: November 4, 2018
Thank you, Katie was very Helpful, Seems there is some bugs in verifying the card, let me check back again.
Date of experience: July 28, 2018
Everytime I'm stuck or having an issue, their CS chat representative are always helpful and informative.
Date of experience: September 28, 2021
There was an error in the Plus membership renewal Kelly V helped me very quickly with this thank you
Date of experience: August 6, 2022
Pretty pleasant Although I requested a Spanish-speaking person, the resolution was quite satisfactory.
Date of experience: October 14, 2021
I am happy how they support with my issue,
I will be thankful to them
Definitely 5+ rating for their support
Many Thanks
Date of experience: December 13, 2017
Very helpful and smooth experience throughout the process. Team was very prompt in supporting and closing process. Thanks to Macall & Chealse.
Date of experience: April 20, 2022
I forgot to give the experience level of my skill
So i asked for help and
ASHTON D. Helped me from the support
Date of experience: January 10, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
