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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,849
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,485)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user selamit
Turkey
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

It was a very promising speech. I want to be a full time freelancer in the long term.

Date of experience: July 12, 2022

Thumbnail of user suganyas
India
1 review
1 helpful vote
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March 7th, 2018
Verified purchase

My complaint was sorted out ASAP

I have been charged automatic renewal fee, it was cancelled and refunded

Date of experience: March 6, 2018

Thumbnail of user ruenalio
Turkey
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

Kelly helped me a lot and he's a nice person. I think he did your job very well

Date of experience: December 10, 2021

Thumbnail of user tamaras371
Serbia
1 review
0 helpful votes
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March 6th, 2021
Verified purchase

Very kind and professional :) She was a great help to me, a hope the problem will be solved.

Date of experience: March 6, 2021

Thumbnail of user bulbulh
Cambodia
1 review
0 helpful votes
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April 16th, 2018
Verified purchase

I got my question's answer within very short time.
Thank you for your help. I really appreciate it.

Date of experience: April 15, 2018

Thumbnail of user sergiog168
Florida
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

I advise myself to have a better profile and go up the next step to get professional projects

Date of experience: November 14, 2021

Thumbnail of user melanier115
Australia
1 review
0 helpful votes
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October 5th, 2019
Verified purchase

Quick at answering my question as I am new to freelancer and still am unsure of some things

Date of experience: October 5, 2019

Thumbnail of user fabianf38
Slovenia
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Thanks for your help I appreciate it so much~ and all you did for me its really helpful

Date of experience: October 25, 2022

Thumbnail of user josho13
Oklahoma
1 review
1 helpful vote
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October 6th, 2016

I was able to quit my job and support myself full time off freelancer. Would recommend to anyone!

Date of experience: October 5, 2016

Thumbnail of user nichellec8
TT
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Marine M provided information related to my question that I would not have looked for on my own.

Date of experience: October 4, 2022

Thumbnail of user alehp1
Belarus
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

Thanks for your assist. He helped me much. I will ask more questions If I have.
Thank you!

Date of experience: August 16, 2021

Thumbnail of user muhammada510
Pakistan
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

In time I got feedback and my problem was solved very quickly, thank you very much freelancer team.

Date of experience: February 11, 2022

Thumbnail of user ajaykumarp
India
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I had a dispute created with a client and he kept guiding me on my questions very kindly.

Date of experience: August 1, 2022

Thumbnail of user sthefanyl
Colombia
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

Eric was great, he helped me right away with the issue with my payment verification, thanks a lot!

Date of experience: November 14, 2018

Thumbnail of user glenp46
Australia
1 review
0 helpful votes
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October 28th, 2018

Barry would very helpful in helping me resolve an issue that was caused on my behalf. Thanks Barry!

Date of experience: October 28, 2018

Thumbnail of user hamzaa89
Pakistan
1 review
0 helpful votes
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December 18th, 2021
Verified purchase

It was good and i am a little but confused still but the main problem has been resolved

Date of experience: December 18, 2021

Thumbnail of user mdomarf
Bangladesh
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

Good. Very helpful guy. Have a good day. Hopefully we will chat again if any problem comes. Thanks.

Date of experience: September 13, 2022

Thumbnail of user sujithar3
India
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

I am much satisfied about ur response. They were replying each of my doubts with very much patience

Date of experience: November 1, 2021

Thumbnail of user kishanlaly
India
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

I m happy that Chelsea take my interview to put a verified badge on my profile...

Thank you!

Date of experience: November 16, 2022

Thumbnail of user franciscoc127
Portugal
1 review
0 helpful votes
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May 11th, 2020
Verified purchase

I had some questions and doubts but they were all answered in a matter of a few minutes

Date of experience: May 11, 2020

Thumbnail of user egorb6
RU
1 review
0 helpful votes
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November 3rd, 2020
Verified purchase

Thanks for your help. He is always thing customers as his family and help them.
High recommend him.

Date of experience: November 3, 2020

Thumbnail of user jonr560
Florida
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Maine M. Did a great job helping me find the answer to a tricky question very quickly. Thanks!

Date of experience: September 27, 2022

Thumbnail of user luanh5
Switzerland
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Chelsea did the video call for the verification with me. She sounds super nice and was very kind!

Date of experience: June 13, 2022

Thumbnail of user hamzan3
Pakistan
1 review
0 helpful votes
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August 21st, 2019

He Helped Me Alot. He Is Just A Great Guy. I Charged Money On Freelancer by a mistake made by me. But he just helped me in getting my money back <3

Date of experience: August 16, 2019

Thumbnail of user phucl3
Viet Nam
1 review
0 helpful votes
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April 13th, 2018
Verified purchase

I am very pleased about the support from the care team
They helped me cancel a contest I created
I'm very happy
Please feel free

Date of experience: April 13, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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