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Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
My username is whitezmail on freelancer.com. I have hired a freelancer. Made $30 Milestone As promised... it was a wordpress edit project and the seller started work, after working 20 min seller completed 5% of the work. Seller messaged me that he need to pay a invoice of $20 so he is asking me to send him $20 on his paypal--- Please check all the conversation with the seller here - -
http://prnt.sc/a9r827
http://prnt.sc/a9r8qj
http://prnt.sc/a9r938
http://prnt.sc/a9r9eh
http://prnt.sc/a9ra51
After i said that i will cancel the project he is trying to blackmail me and said me i have all the info of your website (login, wordpress, cpanel)
I have changed the cpanel info imminently and i was late in changing the wordpress.
He have crashed my website and calling me Fool...
I have got my website restored with $20 with a help of a good freelancer with whom i have worked in part.
I have messaged freelancer support about it and they marked my ticket as closed for no reason and i have open the ticket again and no responds.
Date of experience: March 1, 2016
Here is my 2C about Freelancer.com
I have started using this website to outsource work back in 2007 when they were still getafreelancer.com
Things were ok for me at the time and I was happy with their fee and the way website functioned. I had posted and completed around 300 jobs on their website. As said, at the time I thought fees where fair and I was getting the job done. I even suggested two changes to the platform to them and both were implemented on the site.
This year I had bit of a break and did not use them for a while. Then I got some more work to do and naturally, I logged into my account to post the job. And got nasty surprise. Their fees have gone up by double and are now the most expensive fees in the freelancing. I have no idea how much of the cut are they taking from freelancers but me as an employeer was charged fee for posting (fair enough but still rates are stupidly expensive), then I was charge for transaction to pay them, charged fee for canceling one of the projects that did not go ahead and it just seemed that all of the sudden they are the greediest bunch in the industry. So I moved on to other platforms that are far better. I am not working for any of the competitors so I won't mention who am I using now but there are far better and choices out there for hiring freelancer.
Forgot to mention that some of the freelancer I met there and worked with (and still am but on the freelancer.com) have left as well as they told me horror abuse stories about percentage they were receiving from freelancer.com
It seems that slavery mentality is alive and prospering in Sydney HQ of Freelancer.com
Stay away from them. The only people win when you use freelancer.com is Freelancer International Pty Limited, Australian company (In this case I am ashamed to say I am Aussie too)
Date of experience: September 5, 2013
Hi Ivan, Marcus here. Thank you for sending an email to me regarding your issues with our site fees as well as your experiences in our site. I have responded to your message and I hope to hear again from you soon, so I can further assist you with your concerns.
Was trying to find how to get a freelancer i invited to a project, to have access to the NDA prior to accepting project.
Date of experience: February 1, 2019
Thx a lot for helping. Its realy save my nervs)
Have a good day! Very good for me. Now im relax and take tea)
Assist its nice and fast.
Date of experience: August 31, 2017
Debra E. Halped me really fast. You can relay on her qoz she really wants to help you to find solution to your problem. Thx again!
Date of experience: December 1, 2017
Stephanie M. Was The Best and amazing Very clear in communication.
She Helped Me Out With Two Problems
She Took All The Time I needed
Date of experience: June 25, 2018
Hi, I am very happy with the swift response I received for my query from the support Team member Erwin.
Date of experience: January 14, 2022
Spoke to Maine to guide me through the process of selecting a suitable Freelancer - Thanks Maine, you where very helpful
Date of experience: July 28, 2022
Thank you for quick response Adeline, I appreciate your help on Sunday which truely explains 24/7 customer support service.
Date of experience: November 10, 2019
The guy Marcal helped me alot in making a professional profile.
He is realy a professional guy with extreme problem solving abilities
Date of experience: November 9, 2021
Ms Kendra Gallienne was sooo helpful and kind and really cooperative, may god bless her, and wish for her a happy life
Date of experience: December 18, 2017
Great help, thank you
I rate my Experience With Freelancer with five stars:-)
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Date of experience: October 4, 2018
Very serious and responsible I work 120%. On freelancer.com since 2008, but employers were allways happy and my ratings is still 5.0.
Since the site passed into the Australian hands, the freelancer.com strongly degraded. A lot of things changed: the number of projects increased, new functions were added, greed of the freelancer.com grew many times, scam scale increased. The administration isn't capable to control monetary operations. They have no tools for this purpose. It is ok for the site, if after a good review and released payment, freelancer.com reversalt he transaction depriving you earned money. You do not even notified about it. They quietly remove the money from your account. I will say more. Freelancer.com can reversal the transaction after the money is withdrawed and keep your balance in a deep minus, and then they demand from you to put the money back on your frelancer account. As a result the freelancer.com will remove from you 110% (10% fees, which were removed at the beginning of a project + 100% of your earned money that were returned to the employer). Sounds absurd? Today it is quite so on the site. To all claims they answer in the manner „We can do nothing. A chargeback has been filed on the employer‘s payment provider. We only take fees. We would recommend that you contact the employer directly and ask to pay again." All of these milestones - complete nonsense! An employer can post a project, create a milestone, get the project done, release the money and after get all money back. Freelancer.com promotes scam. What milestones for? To give the appearance of reliability? After a project is done, you won‘t see the money anyway. In addition, you pay 10% fees. Cool! Today the freelancer.com is not the guarantor of honest execution of deal. It is just a message board with the job offers, where you take all risks upon yourself. Freelancer.com only can guarantee that you will pay them all fees for the opportunity to be deceived! It is a pity to lose rating and reviews, but it is even more a pity for the nerves. There are alternatives and it is time to leave freelancer.com. You are sure it is no concern of you? Just type in google „freelancer.com scam reversal".
Date of experience: February 21, 2014
Hello Alexander, Marcus of Freelancer.com here. I have sent you a Private Message here last February 23 regarding your concern. Just in case you missed it, I would like to take a look in your account and see what has happened. Please send me an email at marcusc@freelancer.com with your username and I'll check how we can rectify the issue. I hope to hear from you.
Hi,
Freelancer platform is good for our Life system, platform gives me lots of projects I LOVE to work within Freelancer system.
Thank you
Date of experience: August 3, 2017
I had a probleme with warriorforum registration thene Stephanie M. Helped me its a kind support thanks a lot for you and for stephanie
Date of experience: May 25, 2018
We had a double payment of the NDA fee but Daphne sorted our problem really fast, very friendly. Thank you, Daph!
Date of experience: September 12, 2019
The best site ever nice duport nice occasion its the besy site and very nice smooth i recommend it to other so much i blieve its number one
Date of experience: June 13, 2019
Great experience and fast response. Verry respectfull and helped me a lot. I didnt have to wait long before i get a response
Date of experience: March 23, 2018
Nice experience with Katie R, She helped me with my concern, I am happy with her suggestions and help
Date of experience: March 15, 2018
It was very quick support and answer me what I wanted so thanks freelancer support team.
I LOVE YOU.
Date of experience: September 23, 2021
Rhian C is very coperative person. Sorout my issue very well and very nice person.
Thank You so much
Date of experience: November 5, 2019
Kayla B. She helped me a lot thank you! I had a problem with my acount.
She helped me figure out what had happend with my billing info
Date of experience: November 16, 2018
My disappointment with Freelancer.com has raised after my withdrawal request was cancelled by Freelancer.com because my employer's account was suddenly placed under review.
Their reasoning:
Your funds are temporarily put on-hold while we are verifying details of your employer as they are currently facing some account issues with the site. We do understand that the funds were already released to your account as a payment for the project. However, we have a specific department within our organization that validates user accounts and the transactions made to and from. The funds will only be available for withdrawal once their account issue has been settled. Further details regarding the account issues of your employer can no longer be disclosed as only the proper department conducting the verification process has access to that information. We recommend to contact and advise them to visit the Verification Center for them to settle their account issues. If you are unable to contact your employer, we can also send an email to them upon your request.
My frustration:
Why am I held responsible for my employer's account issues? Am I considered to be guilty for working with them? It's not my business what on earth is wrong with their account. A fat lot I care about it! It's their account! Not mine! I'm not asking why they are currently facing an account issue and I'm not interesting in any further details regarding their account. My honestly-earned funds are put on-hold. That is my only concern! Why are you holding me hostage in this situation? Why do I have to suffer from my employer's own problems? How do their own problems relate to me? They paid me for my programming services. They were happy with the result and gave me a 5-star rating. So, the money is mine now. Not theirs! I've earned that money! So what is all this fuss about? I'm not going to put up with this ignorant attitude towards me. It's against all rules! How can I possibly work under such conditions?
P.S. I've seen similar complains at http://www.sitejabber.com/reviews/www.freelancer.com#300 and at http://www.sitejabber.com/reviews/www.freelancer.com#21
P. P.S. As stated in their terms and conditions of service:
Freelancer.com, in its sole discretion, may place a hold on any or all of the payments you receive when Freelancer.com believes there may be a high level of risk associated with you, your Account, or any or all of your transactions.
Date of experience: February 9, 2014
Hi there Web P., my name is Marcus and I'm from Freelancer.com. I can feel how disappointing it is not to receive your earned funds after rendering your services to your employers. To ensure our marketplace is as safe as possible for all our users, we need to ensure we have the appropriate safety measures and verification methods in place. I would like to look into this and be able to resolve this as soon as possible. Please send me an email at marcusc@freelancer.com with your username and ID of project involved. I will personally look into your issue and resolve it as best as I can. I shall await to your email.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Rabmim. Lara here from Freelancer.com. Please note that tickets closed automatically if we do not receive a response from the user after certain amount of time. It shows that your concern was addressed via ticket TTS-829-78347 and via chat YTM-301-89564. Should you have further queries, please do not hesitate to update the ticket. Thank you and take care.